Sabrina Russell has over 20 years of experience in healthcare leadership roles focused on patient safety, quality improvement, and operations management. She has a proven track record of successfully restructuring departments, implementing process improvements, and achieving quality and compliance goals. Her areas of expertise include quality improvement, strategic planning, clinical risk management, and regulatory compliance. She holds a Master's degree in Management and multiple safety and process improvement certifications.

1. Sabrina Russell, MM, R.T.
Atlanta, GA / srussell1209@gmail.com
(404) 702-0703
PATIENT SAFETY AND QUALITY IMPROVEMENT PROFESSIONAL
A top-performing leader with over 20 years of progressive leadership experience in managing healthcare
operations, patient safety, compliance and quality improvement. Highly accomplished consultative skills,
with the ability to build and maintain relationships. Results oriented, decision maker with effective
communication skills with the ability to motivate teams to achieve results. Well regarded with a proven
track record of successfully achieving high quality results. LEAN Six Sigma Black Belt Certification,
Completion date December 2016. Additional training includes The Improvement Institute – Green Belt,
Patient Safety Executive Program (IHI), Patient Safety University and Epic Radiant.
AREAS OF EXPERTISE
 Quality Improvement
 Strategic Planning/Analysis
 Clinical Risk Management
 Patient Safety
 Regulatory Compliance
 Accreditation Processes
 Operations Management
 EPIC Radiant
 EPIC Ambulatory
KEY ACCOMPLISHMENTS
Risk, Patient Safety, Compliance and Quality Improvement – Restructured the quality, risk & peer
departments to employ nurse coordinators as subject matter experts focused on streamlining workflow and
compliance for each program. Created a department scope of practice document aligned with federal and
state requirements. KPGA national representative at the conference for creating a culture of “Speaking Up.”
Consulting- Principal consultant on RIS & PACS clinical future state workflow design and validation.
Expertise positively aided in on- time, under budget project delivery and high user satisfaction. Project
manager for PET/CT and Interventional Imaging initiatives, delivering on-time and within budget.
Crisis/situation management co-lead for numerous safety KPGA safety incidents. Identified process and
safety net gaps related to documenting patient follow up recommendations. Evaluated system options,
implemented new processes, and trained staff to use the proper tools; resulting in a 100% capture of critical
results follow-up requirements.
Operations – Overcame resistance to change by turning around an underperforming imaging department
and medical office to achieve a 15% increase in patient satisfaction scores and an 8-point increase in
leadership trust. Key strategy team member responsible for strengthening the partnership between
imaging and coding, which resulted in a 30% improvement in imaging claims charge capture.
PROFESSIONAL EXPERIENCE
Risk, Patient Safety, Compliance & Quality Improvement
• Generate performance improvement and other outcome reports with dissemination to appropriate
committees, managers, and service line directors (e.g. peer review, incident analysis, claims data,
procedural complication rates).
• Interpret/analyze safety data to determine trends, identify causative factors, and determine opportunities
for improvement based on measurable data
•Implement clinical risk mitigation strategies to minimize loss.
•Manage adverse event reporting and investigate alleged quality of care concerns.
• Partner with the medico-legal physician chief and legal department to resolve any legal action brought
against the organization.
• Identify and promote strategies for accreditation/compliance survey readiness; coordinate survey
activities; interpret and communicate ACR, FDA, CMS, DCH, and NCQA, standards. Responsible for
generating all corrective action plans in response to survey findings.
•Serve as the Georgia region liaison for Kaiser Permanente’s national imaging compliance program in
developing, maintaining, and directing compliance.

2. Sabrina Russell, MM, R.T. – page 2
Operations
• Responsible for directing the day to day administrative matters of a large primary care & multi-specialty
medical office building, through collaboration with physicians and key department leaders to support
delivery of the service model.
• Oversaw operations for the imaging call center, 19 imaging locations, interventional imaging, and safety net
trackers, with accountability for enhancing operational efficiencies, improving patient satisfaction, and the
overall cost structure.
• Key member of an interdepartmental team, responsible for managing and directing outpatient coding,
revenue cycle requirements, data abstraction, and associated activities.
• Review and respond to patient service and/or care related concerns, understanding the impact of the
customer experience relative to the service guarantee.
• Improve employee engagement by fostering a positive workplace environment and create opportunities for
staff development.
• Prepare operating budgets, submit funding requests for capital improvement projects.
• Primary RIS business owner, providing clinical subject matter expertise and consistent, effective business
support and service on EPIC Radiant related operational and clinical processes.
Consulting
• Meet with various stakeholders within imaging, behavioral health and ob/gyn to determine functional
requirements, needs, and priorities.
• Draft business cases for new clinical initiatives or internalization of services.
• Create projects plans and workflows necessary for implementation, resulting in improved service and
enhanced care delivery.
• Evaluate HEDIS and NQCA program initiatives and strategies to meet continuous quality, safety, and
compliance standards; and implement process improvement strategies utilizing Lean principles to gain
efficiencies and reduce variation.
• Manage activities to ensure projects progress on schedule and within prescribed budget for more than 20
projects over the past 10 years.
• Review status reports prepared by project personnel and prepare reports for management and other stakeholders.
EMPLOYMENT HISTORY
Kaiser Permanente – Atlanta, Georgia
Quality, Education & Compliance Manager (Behavioral Health & Imaging), 2013 - present
Patient Safety, Quality & Clinical Risk Management Director, 2012 - 2013
Quality, Education & Compliance Manager (Imaging), 2008 - 2012
Operations Manager (Imaging), 2006 - 2008
Medical Center Administrator, 2005 - 2006
Operations Supervisor (Imaging), 2002 - 2005
Mammographer, 2001 - 2002
Georgia Department of Human Resources – Atlanta, Georgia
Regulatory Standards Surveyor, 1998 - 2001
EDUCATION & TRAINING
Master of Management (MM) - University of Phoenix– Phoenix, AZ
Bachelor of Applied Behavioral Science (BS) – National Louis University – Wheaton, IL

3. CERTIFICATE RADIOLOGIC TECHNOLOGY - ACADEMY OF HEALTH SCIENCES – SAN ANTONIO, TX
RADIOGRAPHY (R)(ARRT) / MAMMOGRAPHY (M)(ARRT)