Mila Frazier has a Master's in Health Administration and over 10 years of experience in healthcare administration and operations. She is skilled in project management, data analysis, and ensuring compliance with regulations. Currently she volunteers as a health promoter for her church, where she plans educational programs and assists congregants in making healthcare decisions.

1. MILA J FRAZIER,MHA
3028 Camden Street,Memphis, TN 38118 | 901-216-
0722 | milafrazier@yahoo.com
SUMMARY
Master of Health Administration with substantial knowledge in the administrative
and operational aspect of healthcare. Possessesan implicit compassion for patient
safety and quality care while simultaneously understanding the needs for
organizational efficiency and performance.
SKILLS
Project Management; Great at written & verbal Correspondence; Ability to
collect and analyze data; Ability to work independently and exert initiative;
Problem solving; Adaptable and Flexible; Understanding of Lean/Six Sigma
and GE Workout Principles; Customer Service; Interpersonal Skills;
Proficient in Microsoft Software: Outlook, Excel, Word, PowerPoint
EDUCATION
02/2012-05/2014 Master of Health Administration, Belhaven University
ACHEMember
08/2009-12/2011 Bachelor of Science in Allied Health Sciences, Victory University
EXPERIENCE
03/2012- present Office Manager,PSI Services, Inc.
· Plan, direct, and manage the day to day operations of the office and ensure a
positive work environment
· Guarantee compliance with all organization, state,federal, and client-
specific regulations and standards.
· With input from the Regional Site Supervisor, select, train, supervise, and
evaluate the office staff.
· Meet,enforce and set goals and standards for self and staff that are
consistent with those of senior management.
· Develop written operating procedures and schedules to guide employees in
their work, provide training, and assign and coordinate daily tasks.
· Define standards for work and review, revise, or reject submitted tasks.
· Manage staff to ensure timely distribution and receipt of product while
meeting test center standards of budget, policies, procedures,and quality.
· Ensure office is equipped with all necessary supplies and resources for
success

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01/2010-
01/2012
Credentialing Specialist, Comprehensive Pain Specialists
· Maintain regular cooperation and compliance with all regulatory,
accrediting, and membership-based organizations
· Create and carry out various credentialing processes in relation to
physicians, medical assistants, and various other healthcare professionals
· Ensure that all personnel and services adhere to facility and staff policies,
department guidelines, regulations, and government laws.
· Process applications and reappointment paperwork, checking for full
completeness and accuracy
· Collect and process significant amounts of verification and accreditation
information
· Maintain and update accurate databases for both practitioners and facilities
· Maintain close communication with all appropriate practitioners to ensure
that records are up-to-date and consistent
VOLUNTEER EXPERIENCE
07/2014-present Certified Congregational Health Promoter,Church Health Center
· Utilizes information from asset and needs assessments of the congregation
and surrounding community in planning for education programs.
· Prepares, develops and/or coordinates educational programs based on
identified needs for healthier lifestyles, early illness detection and health
resources.
· Maintains records of educational programs, including objectives, content,
evaluation, attendance and budget.
· Documents individual educational assessment diagnosis, interventions and
outcomes.
· Provides the pastor, health committee of the congregation, and other
designated parties a summary evaluation of educational programs noting
attendance and response of participants.
· Networks with appropriate resources in the community to secure
educational program resources.
· Provides consultation and acts as a health resource to other staff of the
congregation.

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01/2014-present Co- Chair: Health and Wellness Ministry,New Hope Baptist Church of
Memphis
· Prepares an operating budget for program development as needed.
· Identifies and recruits professional and lay volunteers who can be available
to respond to the health related needs of members of the congregation.
· Facilitates and when appropriate, trains individuals to assume volunteer
responsibilities to meet identified needs of the congregation.
· Works with staff, health committee or others focusing on the integration of
health into the life of the congregation.
· Encourages clients to avail themselves of services, which will enhance their
overall wellbeing, assisting the clients in identifying values, and choices,
which encourage them to be more responsible for their health status.
· Assists client and client families in making decisions regarding their health,
medical services, treatments and care facilities as well as documenting
assessments,diagnosis, interventions and outcomes.
· Identifies, communicates, and works cooperatively with community
leaders, elected officials, and agencies to meet health needs of members of
the congregation and surrounding community.