1. STEVEN SANDERS
91 Cantal Court | Wheeling, IL 60090
847-903-3277 | smscantal@gmail.com
ADDITIONAL QUALIFICATIONS
DIRECTOR OF BUSINESS OPERATIONS PROFILE: Performance-driven and accomplished
professional offering proven success managing day-to-day operations for large medical
group practices, with leadership roles in developing, writing, and executing policies and
procedures across budgeting, operations, scheduling, billing, and other areas. Forecast and
manage budgets; oversee expense management and control processes. Excel at supervising
team members to ensure adherence to key performance metrics and HR guidelines.
Technical Skills
MS Office Suite, Outlook, Artworks, Allscripts, PayerPath, Laserfiche
SPECIALTIES
Operations Management, Healthcare Compliance, Policy & Procedure Development, Budget
Administration, Team Leadership / Mentoring, Performance Management / Evaluation,
Program Development / Management, Interpersonal Communication Skills, Efficiency /
Productivity Improvements, Strategy Development / Execution, Cross-functional
Collaboration, Daily Workflow Optimization, Insurance Billing / ICD9-10 & CPT Codes,
Forward-looking Problem Solving, Workflow Management / Optimization, Prioritization /
Multitasking
EXPERIENCE
FERTILITY CENTERS OF ILLINOIS (FCI) / CBO, Glenview, IL
MISYS SOFTWARE SUPER USER (12/2000 – 4/2015)
Have responsibility for monitoring financial stability for leading reproductive endocrinology
clinic serving diverse clients. Coordinate and report on all clerical and financial operations
for 12 facilities. Review and verify claims and statements daily to ensure expeditious
distribution. Communicate regularly with facility managers regarding financial, scheduling,
and clerical issues to facilitate prompt resolution and remediation.
Selected accomplishments:
* Played instrumental role in establishing Insurance Benefit Verification Program and Precert
program.
* Serve as key point of contact with all management personnel including executive director,
financial officers, human resources team, billers, collectors, posters, and other colleagues;
ensure open and effective communication to maintain efficiency and financial solvency.
* Highly skilled at interacting and communicating with patients, front office and clinical
staff; maintain professional and poised demeanor.
* Conduct detailed review of claims and statements to make any necessary adjustments to
ensure clean claims submitted for payment to minimize errors and lags.

2. EVANSTON NORTHWESTERN HEALTHCARE, Glenview, IL.
OFFICE MANAGER (6/1996 - 12/2000)
Oversaw day-to-day operations for large medical practice with 18-member team of internal
medicine physicians, cardiologists, registered nurses, medical assistants, lab technicians,
billers, and office staff. Directed budgeting, scheduling, and insurance credentialing.
Selected accomplishments:
* Ensured streamlined daily processes and workflows by effectively supervising support /
office staff and monitoring performance metrics.
* Developed and implemented policies and procedures encompassing all areas of operations
to enable clinical staff to focus on patient care.
** Additional experience as Domestic & International Distributor for Roadhouse, Inc. **
EDUCATION
UNIVERSITY OF ILLINOIS at CHICAGO / RUSH PRESBYTERIAN ST. LUKES
Graduate Degree in Sports Medicine (in conjunction with Rush Presbyterian St. Luke's
Hospital)
Bachelor of Science in Kinesiology and Physiology, Minors in Psychology and Philosophy
Teaching Degree - K-12 ( Special Education )
Graduates Degree – Sports Medicine
Member of MENSA ( 2002 )
Professional Development: IntegraMed Misys Super User