1. Tina Hindo
6032 Cherrelyn Way, Carmichael • CA • 95608 • (530)845-8331 Cell
thindosdesk@gmail.com
Objective
I am looking for a position within a healthcare organization that will allow me to use my experience to
contribute to excellence in patient care and organizational goals in this ever-changing healthcare
environment.
Experience
Clinic Operations Manager Dignity Health Medical Foundation Sacramento, CA
2015 – 2016
Managed all aspects of clinic operations and organizational priorities for the following departments:
Cardiology ENT Allergy DME Referral Department
Pulmonary Audiology Vascular Surgery
Care Center Manager Sutter Medical Foundation Yuba City, CA
2009– 2015
Manage practice operations at multiple locations; Sutter Dermatology and Feather Down Family Practice
Develop, and implement Standard Operating Procedures for care center operations
Create and maintain balanced budgets for two Care Centers to support the highest standard of patient care
Mentor department leads to develop leadership skills for succession planning
Responsibilities included Quarterly Marketing events to promote Dermatology cosmetic services.
Care Center Customer Service Award five years consecutively in Dermatology
EOW scores are in the 90th
+ percentile for both Dermatology and Family Practice
Patient Satisfaction scores are in the 99th
percentile for Dermatology
Participated in various Sutter projects:
Satellite Lab Clinic - I was tasked with opening a new satellite lab clinic that included space planning, supply set up, hiring staff, and
managing the lab clinic. Lab software training and implementation.
Televox Implementation & Liaison Program– To successfully transition appointment reminders calls from a manual process to an
automated calling system. Project lead for the North Division responsible to communicate, coordinate and support the
implementation efforts in collaboration with Sutter IT and Televox.. Worked with a team to develop a Televox streamline
communication program for all Sutter Care Center locations. Appointed the Liaison for the North and Amador locations.
PTEM – Project Transform EPIC Migration – Project goal was to transition from IDX to Epic software for scheduling, billing, and EHR.
As Manager I was responsible to communicate, and coordinate information and training for staff and providers and facilitate
necessary process changes to accommodate the new system.
Call Center Transition – Project goal was to transition patient phone calls from individual Care Centers to a consolidated Call Center.
Working collaboratively with Sutter and Call Center Leaders I assisted in developing Call Center guidelines, provider scheduling
Preferences, and Care Center processes to ensure a smooth transition for staff, providers, and patients.
MCE – Outpatient Physician Productivity Study – Project goal was to increase patient visits for Family Practice by 5% without an
increase of physicians or staffing and without a decrease in patient satisfaction. The team consisted of myself, and two North
Division physicians. The process included analyzing data to establish high/low performers, interview FP physicians, and reviewing
their processes and conducting a work study. The end result included recommendations for process changes involving the nursing
staff and scheduling. Results would be measured over time.
IMQ Accreditation Survey – Project goal is to pass the survey with a 3 year accreditation. Working collaboratively with Sutter leaders
to develop and implement policy and procedures that will ensure all IMQ standards are met at each care center. The 2013 results
were a pass with no corrections.

2. Practice Administrator Advanced Dermatology & Laser Center Yuba City, CA
California Institute of Skin & Beauty
(Transitioned to Sutter Medical Foundation)
2007 – 2009
• Manage the daily operations of physician staffing, nursing staff, billing office, business office, and scheduling.
• Worked with supervisors to evaluate, develop, and implement consistent written Standard Operating Procedures
throughout all departments.
• Reduced staff by 35% to improve efficiencies, reduce payroll, and create effective teams.
• Brought employee wages, commissions, and bonuses in line with current job market compensation.
• Established and enforced inventory tracking system and reduced in-house inventory costs by 45%.
• Analyze data to reduce advertising costs by 60% while increasing practice exposure and maintaining patient visits.
• Reduce workers compensation to the lowest possible modifier.
• Gather, created, and formatted business information to establish protocols to satisfy IMQ for obtaining present and future
surgery accreditation.
• Established a secure close-loop approach for the critical process of pathology reporting.
• Addressed employee attendance and insubordination by creating an employee handbook, which included policies, and
progressive counseling methods that established compliance.
• Created an incentive program through a systematic process of consulting all employees which resulted in a free and
reduced services and product incentive program and acknowledge all staff through the creation of the Sunshine committee.
Manager of Patient Accounts EPMG/EMP Roseville, CA
2004 – 2007
• Managed Insurance Follow-Up, Payment Posting, Appeal Department, Refund Department, EMS & Trauma billing.
• Partnered with Easter Region Manager to develop and implement a redesign of the Insurance Follow-Up workflow based on
payer denials
• Created an interoffice Lotus Communication Form utilized company wide
• Managed staff during complete system change over. Responsible for roll-out of new billing system, new processes and new
workplace policies and procedures which resulted in 123% increase in production
• Responsible to create written Standard Operating Procedures used to measure and uphold quality work
• Management of $117 million in AR and reduced days in AR from 75 to 70
• Created atmosphere conducive to positive transition and buy-in of new corporate policies
• Mentor staff to higher level positions through frequent interaction and discussion of management issues
• Experience managing within a production environment including employee progressive counseling process
• Worked with a new management team to implement staff reduction. Evaluated all staff through objective statistics to
identify low performers for necessary staff cutbacks.
• Developed weekly meetings with Medical Contracting departments to oversee payer contracts, case rates and stipends
• Queried billing system to pull data for more detailed analysis than the standard reports could afford, such as payer issues
identification
• Expert in time management and workflow processes
• Promote teamwork concept and employee appreciation
Manager of Business Operations EPMG/EMSource Roseville, CA
EPMG- Northwest Everett, WA
2002 – 2004
• Responsible for the management and daily operations of Work Comp billing & AR, EMS, Trauma billing, Data Entry,
Payment Posting, Insurance Verification, and Refunds
• Consolidated payment posting and batch processing departments , which resulted in significant increases in workflow
efficiency, staff reduction, and payment posting lag time from 14 days to 2 days.
• Recognized by senior management and peer for comprehensive medical office management ability, leadership and
exemplary performance
• Successfully implemented and organized payment batching and balancing system
• Managed complete setup of a new satellite billing office in Washington in under 90 days

3. • Managed the Everett, Washington satellite billing office with a staff of 20
• Worked with senior hospital management and on-site personnel to automate chart flow and chart interface from hospital
• Managed team responsible for new site set-up
Skills
• Experienced with MS Word, Access, Excel, and Project Management
• Experienced using IDX, NHS, PAR, VitalWorks, Milliennum, Televox, Laserfische, Inform & Enhance, Practice Studio,Epic.
Stratit, Allscripts,
Education
• Ohlone College, Associates Degree-Business, Fremont
• Completed numerous employer-sponsored courses, workshops and seminars in Human Resources, Office Management,
Staff Recruitment, Insurance Billing, Collections and Personal Injury Liens, Workers Compensation, Six Sigma & Lean
processes.
References
Excellent professional and personal references available upon request