This document provides a profile summary for Dr. Raja Dutta, including his contact information, 19 years of experience in clinical and hospital administration, skills and competencies in areas like strategic planning, medical administration, operations, and auditing. It details his organizational experience directing hospitals with 300-1000 beds and lists his educational background, including an M.D. from Russia and MHA from AIIMS.

1. Dr.Raja Dutta MD Physician,MHA (AIIMS), MDP (IIM)
B-1/21, Police Computer Apartment,Vasundhara Enclave, Delhi, 110096, India
Contact No: +91-9560450172 / 07055704506, Email: drraja_dutta@yahoo.com
DIRECTOR (HOSPITAL ADMINISTRATION)
Medical & General Administration / Profit & Loss / Commissioning & Planning/ Medical Strategy
P R O F I L E S U M M A R Y
• A professional with over 19 years of experience in Clinical and Medical Administration & Hospital Operations,
including Medical Audits, NABH compliance,Medical committes & analysing MIS, Medical Recruitmentsnof
senior consultants, resident doctors, nursing staff, non medical and para medical staff( database) Traing of
doctors, nursing and para medical staff as per NABH compliance,P & L with cost control & Buisness advisory
role,Day to day patient care services and patient satisfaction.
• Extensive experience in conceptualizing and implementing focussed process driven SOPs, process improvement,
resource allocation, costing, manpower & optimum resource utilization in hospital operations
• Proven competencies in rolling out the innovative hospital administrative strategies to ensure highest level of
quality healthcare through NABH accreditation.
• Skilled in policy designing, project management, budgetary control, vendor negotiations, procurement,
program development and facility expansion
• Experience of facilitating/ coaching & training of nurses & hospital staff by using interactive discussions and
‘hands-on’ approaches to help staff learn and apply concepts in subjects
• Expert in healthcare consulting on oncology business, equipment management, supply chain management, revenue
cycle, heathcare marketing, healthcare information management systems, human resource management, molecule
management etc, Consulted major international firms like GLG, Congo link & Numero.
• An effective leader with excellent decision-making, planning & people management skills
S K I L L S E T
Leadership: Advises the management on business strategies, promotes organization among customers &
vendors and drives organization mission through employees & supports motivation of
employees in organization.
Visionary: Ensures staff has sufficient & up-to-date information, looks to the future for change
opportunities, interfaces between Management, Employees and Customer.
Decision Making: Formulates policies and planning recommendations to the management, decides or guides
courses of action in operations by staff / employees.
Management: Oversees operations of the organization, implements plans, manages human / financial &
physical resources.
Personal Credibility: Uses personal credibility to influence the outcomes beyond own business & functional area.
Strategic Contributor: Can direct business in new and growth areas and motivate people to perform beyond their
normal past demonstrated skills / levels.
Execution Skills: Makes things happen, against the odds in a collaborative way.
Value Champion: Have courage to challenge counter cultural values / behaviour in others, champion the
organisation values & vision and create a clear and compelling view of future.
C O R E C O M P E T E N C I E S
Clinical and Medical Administration & Hospital Operations, including Medical Audits, NABH compliance,Medical
committee & analyzing of MIS, Medical Recruitment of senior consultants, resident doctors, nursing staff, non medical
and para medical staff( huge database) Training of doctors, nursing and para medical staff as per NABH compliance,P &
L with cost control & Business advisory role,Day to day patient care services and patient satisfaction
Strategic Planning
• Formulating long/short term plans to enhance operations and ensuring proper implementation of policies towards
promoting & protecting health & organizational effectiveness
• Developing budgets for managing facilities and interfacing with senior management and Heads of Department for
implementing administrative policies & procedures
• Strategising the healthcare delivery model to achieve maximum revenue & footfall to achive faster ROI.
Medical Administration
• Managed more than 300-1000 bedded hospitals including doctors.staff & out sourced vendor with their legal
compliance.
• Supervising a large staff of doctors and managing the operations including Personnel, HR, PR and developing
standards of patient care / services and facilities
• Overseeing the services operations and looking after maintenance of hospital building & components, including
interior utilities & equipment.
Medical Operations

2. • Played role of assessment of medical condition of patients and further participated in determining drugs formulary
for the pharmacy to stock in best inventory control mechanism to earn maximum benefit for the patient and
hospital profits / procedures to be used to deal with emergency and observing them before, during and after
hospitalization
• Managing administrative functions as per NABH standards like history-taking, physical examination, undertaking
routine & diagnostic investigations & daily ward rounds; handling emergencies arising out of accidents or sickness
Healthcare Services
• Organizing medical education programmes for promoting healthcare issues and hospital marketing
• Conducting clinical trials & health camps and digital marketing to attract medical tourism patients.
Medical Audit & Quality Assesment
• Medical quality assessment of medical gas pipe line as per HTM.
• Assessment and medical process audit and process renigineering.
• Business process remodeling and based gap analysis
• Proof reading of Hospital plan & design as per architect brief.
O R G A N I S A T I O N A L E X P E R I E N C E
Director (Hospital Administration), Nayati Healthcare & Research Pvt. Ltd. , Gurgaon(project phase) Jul'13 –
Present-350 beds
Reporting to : Chairman Managing Director
Key Result Areas:
Legal compliance
Assures all Healthcare related legal and regulatory compliance and documentation and liaison
compliance with regulatory bodies.
Mission, policy and planning
Initiate the senior board management determine Organizational values, mission, vision, and short- and
long-term goals. Initiate the Senior board management monitor and evaluate Organizational relevancy to
the community, its effectiveness, and its results.
Keeps the senior board management fully informed on the condition of organizational and on all the
important factors influencing it.
Identifies problems and opportunities and addresses them; brings those which are appropriate to the
senior board management and/or its committees; and, facilitates discussion and deliberation.
Informs the Senior board management and its committees about trends, issues, problems and
activities in order to facilitate policy-making. And recommends policy positions.
Keeps informed of developments in human resource department not-for-profit management and
governance, philanthropy and fund development.
Management and administration
Provides general oversight of all organizational activities, manages the day-to-day operations, and assures
a smoothly functioning, efficient organization.
Assures Medical program and Medical quality and organizational stability through
development and implementation of NABH/JCI standards and controls, systems and
procedures, and regular evaluation.
Assures a work environment that recruits, retains and supports quality staff and volunteers. Assures
process for selecting, development, motivating, and evaluating staff and volunteers.
Recommends staffing and financials of the respective clinical department. In accordance with Senior
board management action, recruits personnel, negotiates professional contracts, and sees that
appropriate salary structures are developed and maintained.
Specifies accountabilities for management personnel and evaluates performance regularly.
Governance
Initiate the senior board management articulate its own role and accountabilities and that of its committees
and individual members, and Initiate evaluate performance regularly.
Works with the senior board management Chair to enable the senior board management to fulfill its
governance functions and facilitates the optimum performance by the senior board management, its
committees and individual senior board management members.
With the senior board management Chair, focuses senior board management attention on long-range
strategic issues.
Manages the senior board management’s due diligence process to assure timely attention to core issues.
Finance
Promotes programs and services that are produced in a cost-effective manner, employing economy while
maintaining an acceptable level of Medical quality Excellence.
Oversees the fiscal activities of the organization including budgeting, reporting and audit.
Works with senior board management to ensure financing to support short- and long-term goals.
Community relations
Facilitates the integration of organizational into the fabric of the community by using effective
marketing and communications activities.
Acts as an advocate, within the public and private sectors, for issues relevant to organizations, its services
and clients & customers.
Listens to patients, clients, volunteers, donors and the community in order to improve services and
generate community involvement. Assures community awareness of organizational response to

3. community needs.
Initiates, develops, and maintains cooperative relationships with key clients & customers.
Works with legislators, regulatory agencies, volunteers and representatives of the not-for-profit sector to
promote legislative and regulatory policies that encourage a healthy community and address the issues of
Organizational clients & customers.
Highlights:
• Participated and prepared the business plan for the group for its tier 2 & 3 hospitals and decided the medical
program as per the market analysis.
• Supervising hospital project team & administration for bringing down integration of clinical & non clinical
departments to build a synergy
• Managing Design Department for creating master design with respect to elevations, layouts and aesthetics
• Providing design inputs, briefs and recommendations to Design Architects to ensure design is as per requirement
and desired standards
• Conducting weekly / monthly meetings to highlight and monitor inter-dependencies in work schedule and advance
planning in terms of resources required for achieving milestones as per original schedule and areas of concern
• Spearheading and organizing materials and medical equipment direct purchases to be in line with market strategy.
Ensure value engineering to reduce cost / time without compromising on the desired quality of the patient care.
• Collaborating for physician recruiting function of Hospital Physician Services and hospital liaisons to support the
placement of qualified physicians in employed practices.
• Contributing in planning, budgets, new products and services, compliance, and other physician practice issues
Metro Group of Hospitals, Delhi Jul'12–Jul’13
Group Medical Coordinator cum Medical Superintendent-1200 beds
Reporting to : Chairman Managing Director
Highlights:
• To meets regularly with the Medical Superintendent, the Nursing Superintendent, and other administrator in
the Metro Heart & Hospital and provides leadership needed to achieve medical care goals
• To participates in the development and periodic evaluation of policies and procedures and reviews the
policies and procedures manual annually.
• To participates and chair in the activities of quality assurance; pharmacy, infection control, safety and
various medical care committees.
• To negotiate his or her contract and job description, prepares a quarterly report, and defines To’s role in
the Metro Heart & Hospital.
• To keeps medical staff informed of changes in policies and procedures.
• To participates in disciplinary actions of the medical staff of the organization when appropriate.
• To organizes coordinates and monitors the activities of the medical staff and ensures that the quality and
appropriateness of services meets community standards.
• To develops and periodically reviews by-laws governing physician services
• To arranges for the availability of qualified consultative staff, maintains involvement in contract
negotiations with these professionals, and represents them to the administration
• To assures coverage for medical emergencies and participates in decisions about the kind of emergency
equipment and drug supplies that are to be kept available to meet patient’s needs
• To assists the administrator in establishing affiliation agreements with other health care institutions and
helps promote rapport between the Metro Heart & Hospital and regulatory agencies, professional groups,
insuring agencies, ambulance and emergency groups, and individual health care services
• To arranges for the availability of qualified specialists and maintains involvement in contract
negotiations with these professionals.
• To assures that medical records systems meet the needs of patients. To initiate regular medical audit as per
NABH standards
• To assure adequate documentation of patient’s details in patients file & record as per EMR and time to time
rectify the same if there is any error by the concerned physician.
• To participates in the development of PRO contracts and proper liasioning with patients and their relatives
• To develops policies and procedures related to activities of individuals participating in educational
activities within the Metro Heart & Hospital (physicians in residency programs, nursing staff in CME,
paramedical staff in courses).
• To assures that the nursing staff members attend physicians on rounds.
• To conducts regular meetings with clinical & non clinical staff concerning with direct patient care in
maintaining good patient care and taking complaints and patients feedback about Metro Heart & Hospital
services in the Metro Heart & Hospital.
• To participates, when necessary, in family meetings and similar activities to assist the Metro Heart & Hospital
and/or attending physician to promote optimal resident care.
• To participates in the monitoring of care within the Metro Heart & Hospital through a quality assurance
program that encourages self-evaluation, anticipates and plans for change and meets regulations
• To maintain knowledge of state and national standards for Metro Heart & Hospital care and ensures that the

4. Metro Heart & Hospital meets the minimal acceptable standards of care.
• To understand basic research methods, utilizes sound research methods when conducting medical care
evaluation studies, evaluates and reviews the feasibility and goals of research projects, and fosters a Metro
Heart & Hospital-wide attitude that is supportive of research and open to change.
• To monitors physician performance and involves the attending physician in the setting of quality assurance
standards.
• To participates in quality review of care within the hospital in those specific areas mandated by law and
participates and represents the Metro Heart & Hospital in the court of law in defending the Metro Heart &
Hospital reputation for any misdoing registered against any physician working with Metro Heart & Hospital
Medical Superintendent, Dharamshila Cancer Hospital & Research Centre, New Delhi -300 beds Jun'10 - Jun'12
Reporting to : Executive Director
Highlights:
• Proactively monitored P & L as well EBITA Dharamshila Cancer Hospital.
• Generated long term/short term strategic plans & SOPs to enhance operations and spearheaded cost saving
initiatives in various processes.
• Turn around revenue increase from 6 cr to 12 cr a month by cost saving and introducing new innovative business
strategies to draw new patients on linear accelerator and day care chemotherapy and allied specialities.
• Processed strict measures in operating procedures to optimize resource/capacity utilization
• Analysed capital expenditure proposals to secure the best interest of organization & increase profitability
• Defined and established new set ups for the growth of services and led complete technical, administrative and
manpower management of hospitals
• Managed administration of appropriate drugs to patients and counseled patients in sessions for improved health
• Negotiated with AAS Healthcare & finalized service agreements with reliable contractors such as CCD for execution
of servicing works as per budgeted parameters
Chief of Medical Services (Medical Director), Columbia Asia Hospital, Salt Lake, Kolkata -100 beds Oct’07 - Jun'10
Reporting to : Chairman & Group Medical Director
Highlights:
• Worked on commissioning of hospital projects within planned budget for medical department with regard to
equipment purchase/ up gradation, manpower allocation and development of clinical programs
• Successfully executed medical operations including patient care activities, optimized utilization of services,
addressed patient complaints and ensured adherence to all clinical and non-clinical processes and protocols
• Supervised forum for discussion of ethical & moral questions and concerns that arise in the hospital
P R E V I O U S E X P E R I E N C E
Mar’07-Oct'07 Sir Ganga Ram Hospital, New Delhi as Deputy Medical Superintendent & Coordinator Research
Jan’07-Mar’07 AIIMS (Trauma Centre) as Senior Hospital Administrator
Jan’05-Dec’06 AIIMS, Main as Resident Hospital Administrator / Duty Officer
Jun’03 -Dec’04 Jet Airways, New Delhi as Medical Officer
Sep’97-Nov’02 Base Hospital, Delhi Cant. as Short Service Commissioned Officer: Army Medical Corp
Jan’97-Sep’97 Directorate of Health Service NCT as Medical Officer
Jan’96–Dec’96 Safdarjung Hospital, Department of Medicine & Surgery as Junior Resident Doctor
A C A D E M I C D E T A I L S
• Masters in Hospital Administration from All India Institute of Medical Science, New Delhi in 2006 with 70%
• M.D. (Physician) fromThe National Medical University of Russia, Moscow, Russia in 1995 with 70%
• B.Sc. (Honours) in Botany from University of Delhi, in 1987.
O T H E R C O U R S E
• Hospital Management Program from IIM-Ahmedabad in 2008
• SASHCON from AIIMS in 2013
• PMP from 'AcenLentia' in Sep’09
• On Quality and Accreditation (NABL & NABL)
• Best Clinical Practice Management
• Health Insurance
• Epidemiology
• Bio-Statistics
• Medico - Legal Aspects
• Infection Control
• Medical Tourism
• Medical Architecture
• GCP & GMP
I T S K I L L S
Skilled in Ms Office (Word, Excel ,MS Projects and PowerPoint) and HIS Platform-MySQL
(Refer to Annexure for Projects, Professional Affiliations and Conferences / Seminar / Workshop)

5. P R O J E C T S
• MGPS Assessment : Medical quality assessment and inspection of medical gas pipe line as per HTM of NC Jindal
Hospital(400 beds), Mohan Dai Oswal Cancer Hospital Ludhiana(300 beds),Arogya Hospital Vasundhara (200
beds),Karnya Hospital Noida (200 beds)
• Proof checking of architectural Drawings of B.D.Pandey Hospital Dehradun(300 beds)
• Jai Prakash Narayan Apex Trauma Center (200 beds)
• Comissioning of Columbia Asia Hospital, Kolkata (100 beds)
• Comissioning of Elekta Linear Accelerator at Dharamshila Hospital & Research Center
• Comissioning of PET-CT at Dharamshila Hospital & Research Center
• Comissioning of New ICU Block at Dharamshila Hospital & Research Center
• Comissioning of New OPD Complex at Dharamshila Hospital &Research Center
• Comissioning of Metro Hospital & Heart Institute, Moga, Punjab ,Jaipur, Haridwar(1000 beds)
• Comissioning of Nayati Super speciality hospital Mathura(351 beds)
At AIIMS
• Commissioning of AIIMS Mortuary complex and department of forensic medicine
• Hearse and Chaplaincy Services
• IVF Clinic
• Renovation of New Private Wards
• Rural Healthcare Delivery System
P R O F E S S I O N A L A F F I L I A T I O N S
• Member Secretary of Medical Boards & Inquiry Committees at AIIMS
• Member of various Purchase Committees
• Alumni of AIIMS and IIM-Ahmedabad
• International Consultant at GLG & Congo Link
• Lifetime Membership of Academic of Hospital Administration
C O N F E R E N C E S / S E M I N A R S / W O R K S H O P
• Attended conferences on:
o SASHCON-2014 at AIIMS, Delhi
o ‘Total Quality Management and Accreditation of Hospitals’
o ‘Brand Positioning of Hospitals: a Roadmap to Success’
o ‘Total Quality Management & Accreditation of Hospitals’
• Participated in:
o ‘GRACE – 2014’ on Accreditation, Grading, Rating And Certification Of Hospitals at AFMC, Pune, Maharashtra
• Underwent NABH & NABL Workshop–FICCI in 2014
• Attended seminars on:
o NABL & NABL Standard for Hospital Accreditation’, organized by National Accreditation Board for Hospitals and
Healthcare Providers (NABH& NABL) – A constituent of Quality Council of India on 11th
December, 2014 at Mumbai
o ‘Healthcare & Hospitals Conclave-2014’ in Ahmedabad, Gujarat
o ‘Asian Healthcare Summit’ at Goa in 2014.
DrRaja Dutta
Director Hospital Administration
Nayati Healthcare & Research Pvt Ltd

6. P R O J E C T S
• MGPS Assessment : Medical quality assessment and inspection of medical gas pipe line as per HTM of NC Jindal
Hospital(400 beds), Mohan Dai Oswal Cancer Hospital Ludhiana(300 beds),Arogya Hospital Vasundhara (200
beds),Karnya Hospital Noida (200 beds)
• Proof checking of architectural Drawings of B.D.Pandey Hospital Dehradun(300 beds)
• Jai Prakash Narayan Apex Trauma Center (200 beds)
• Comissioning of Columbia Asia Hospital, Kolkata (100 beds)
• Comissioning of Elekta Linear Accelerator at Dharamshila Hospital & Research Center
• Comissioning of PET-CT at Dharamshila Hospital & Research Center
• Comissioning of New ICU Block at Dharamshila Hospital & Research Center
• Comissioning of New OPD Complex at Dharamshila Hospital &Research Center
• Comissioning of Metro Hospital & Heart Institute, Moga, Punjab ,Jaipur, Haridwar(1000 beds)
• Comissioning of Nayati Super speciality hospital Mathura(351 beds)
At AIIMS
• Commissioning of AIIMS Mortuary complex and department of forensic medicine
• Hearse and Chaplaincy Services
• IVF Clinic
• Renovation of New Private Wards
• Rural Healthcare Delivery System
P R O F E S S I O N A L A F F I L I A T I O N S
• Member Secretary of Medical Boards & Inquiry Committees at AIIMS
• Member of various Purchase Committees
• Alumni of AIIMS and IIM-Ahmedabad
• International Consultant at GLG & Congo Link
• Lifetime Membership of Academic of Hospital Administration
C O N F E R E N C E S / S E M I N A R S / W O R K S H O P
• Attended conferences on:
o SASHCON-2014 at AIIMS, Delhi
o ‘Total Quality Management and Accreditation of Hospitals’
o ‘Brand Positioning of Hospitals: a Roadmap to Success’
o ‘Total Quality Management & Accreditation of Hospitals’
• Participated in:
o ‘GRACE – 2014’ on Accreditation, Grading, Rating And Certification Of Hospitals at AFMC, Pune, Maharashtra
• Underwent NABH & NABL Workshop–FICCI in 2014
• Attended seminars on:
o NABL & NABL Standard for Hospital Accreditation’, organized by National Accreditation Board for Hospitals and
Healthcare Providers (NABH& NABL) – A constituent of Quality Council of India on 11th
December, 2014 at Mumbai
o ‘Healthcare & Hospitals Conclave-2014’ in Ahmedabad, Gujarat
o ‘Asian Healthcare Summit’ at Goa in 2014.
DrRaja Dutta
Director Hospital Administration
Nayati Healthcare & Research Pvt Ltd