1. VICE PRESIDENT TRANSITIONAL CARE ADMINISTRATION
25+ Years of Experience Delivering and Leading Innovative, Transformational
and Celebrated Healthcare Programs and Clinical Services
EXECUTIVE PROFILE & COMPETENCIES SNAPSHOT
Influential healthcare administrative executive and subject matter expert with an accomplished career that
combines tertiary hospital, home health care services (LHCSA and CHHA), and nursing experience. Catalyst for
change with a proven ability to drive performance improvements, process flows, business expansion, cost
containment, organizational restructuring, and compliance within a highly regulated market segment. Expertly
manages the complexities of multi-region business operations through leadership of unit heads and skilled nurses.
Program Development & Management
Financial / Budget Control & Reporting
Clinical & Administrative Team Leadership
Healthcare Staff Re-education & Retraining
Best Practices & Performance Measurement
TQM / Quality Control, Audits & Compliance
Business Development & Improvement
IHI Triple Aim Business-Model Focus
Contract Negotiations / Vendor Relations
Transformational Nursing Leader
Office & Field-based Business Operations
Department / Workforce Re-engineering
Revenue & Business Growth Management
Healthcare Community Outreach
Emergency Response Systems Management
Disease Control Program Coordination
Group Presentations & Public Speaking
Customized Technology Solutions
PROFESSIONAL EXPERIENCE
VISITING NURSE SERVICE OF NEW YORK (VNS) – Bronx, NY / Westchester, NY, 10/2006 - Present
Established in 1893, VNSNY is the largest nonprofit home health care agency in the U.S. that provides short-term and
transitional skilled nursing care, rehabilitation therapy, behavioral health therapy, and hospice for patients, members,
and clients across the five boroughs of NYC, Long Island, Westchester County, and upstate New York.
VICE PRESIDENT, Post-Acute Operations, Infusion Services & ERS (7/2014 - Present)
VICE PRESIDENT, Congregate Care (10/2006 - 7/2013)
Drive the agency’s footprint in post-acute, congregate, behavioral health and transitional care market through
management of complex, post-acute operations spanning 7 regions with 2500+ nurses, 500+ rehabilitation
therapists, 11,000+ certified home health aides and home attendants, 200+ social workers, and 100+ clinical
professionals. Manage a team of 11 department heads and care team managers. Control budgets in excess of $80M.
PROGRAM PLANNING, DEVELOPMENT & IMPLEMENTATION
Leading the charge to restructure and centralize 7 regions to the NYC office – a cost-reduction initiative
mandated by board of directors and consulting firm that took effect in Q1 2015.
Centralizing Bronx & Westchester regional management by fall 2015.
Building and training a new leadership team in transitional care services to replace 80% of the current team
that will not remain following the reorganization initiative due to transportation challenges.
Aggregating service lines, processes, and cross-functional departments; and eliminating low and non- revenue
producing programs to reduce overhead costs and drive operational efficiency.
JILL GOLDSTEIN - MA, MS, RN
235 West 22nd Street, Apt. 2S, New York, NY 10011
212.518.8629 jillianrn143@gmail.com

2. JILL GOLDSTEIN- MA, MS, RN Resume, Page 2 of 3 212.518.8629 jillianrn143@gmail.com
VNS – Program Planning, Development & Implementation, Continued
Drove annual earnings by $500K and service delivery capabilities by doubling the number of congregate care
housing sites from 175 to 360, achieving a marked improvement to health outcomes, revenue, and payor mix.
Partnered with managed care organizations to promote managed care plans to increase resident enrollments.
Implement the practices of the Transitional Care Model (TCM) and Clinical Pathways to ensure patients
receive proper continuity of care upon transitioning out of an acute care setting to homecare, placing an
emphasis on effective interdisciplinary communications and nursing interventions.
Manage homecare programs in alignment with the framework of the IHI Triple Aim to enhance the patient care
experience with a high degree of quality and satisfaction; improve the health of populations; and reduce costs.
Built and promoted the agency’s positive brand image working collaboratively with housing providers,
government agencies, regulators, community based service agencies, and vendors.
As a key participant with the IT Committee, facilitated the selection of a multimillion dollar board approved
technology solution; contributed to the program’s customization and beta testing
Garnered media recognition for the agency’s innovative Hospital at Home program, promoted as “The hospital
bed in your living room” – grant with Mt. Sinai designed to make patient home care costs affordable.
QC / COMPLIANCE & PROCESS IMPROVEMENTS
Improved inefficient home care program by performing root cause analyses in response to audit findings that
identified issues with operations. Rectified problems with work flows and proper training of 120 RN’s.
Restructured the congregate care program to achieve a “quality over quantity” business model, capturing a
total cost-savings of $3M by streamlining RN and HHA utilization.
Secured DOH certification and CHAP accreditation every 3 years.
Strengthened and optimized the High Tech Infusion Department’s operations, by establishing best practices,
retraining staff, and holding managers accountable; achieving a significant reduction in patient hospital stays.
Restructured Behavioral Health Program’s operational performance through development, execution, and
evaluation of patient care plans/services and management of 30 field nurses, agency-wide.
Engaged in the implementation of the Quality Assurance plan to facilitate quality improvements (PDSA), drive
customer satisfaction scores, and ensure the expeditious resolution of complaints, problems, and issues.
EMERGENCY RESPONSE / COMMUNITY OUTREACH
Championed the healthcare industry’s first-ever “Feet on the Ground” emergency response medical outreach
initiative for congregate care patients with escalated health risks in the wake of Super Storm Sandy.
Organized national/local recovery efforts, heading the development of emergency/response preparedness
programs and training/exercise drills working with an Emergency Response Management team.
Developed and evaluated after-action reporting activities to measure the success of drills and the response to
actual incidents; delivered recommendations; and implemented improvements to the ERS program.
Aligned with representatives from city and state DOH and community service organizations.
Garnered major media coverage for VNSNY and recognition awards for personal achievements.
Joined with department heads agency-wide to educate the homecare staff in the prevention of EBOLA spread.
Authored and disseminated informative, comprehensive written and multimedia education materials.
Coordinated safe home assessments and written reports on asymptomatic patients throughout all 7 regions,
working collaboratively with the NYC and NYS health departments and collective bargaining units.
Developed a new process flow requiring authorization for managed care cases working collaboratively with
Intake and Referral teams that achieved a decrease in denials, improved payment processes, and put the
agency on track to drive revenue from $1M to $4M for both Behavioral Health and Infusion programs.

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ACCESS NURSING SERVICES, New York, NY, 2004 - 2006
A Licensed Home Care Services Agency (LHCSA)
VICE PRESIDENT, Clinical Services
Managed 1,700+ home health, private duty, and supplemental staffing caregivers with 1,400+ active cases
spanning NY, NJ, and MD. Coordinated the subcontracting of RN’s to certified home health agencies on the east
coast and complied with ACCESS; federal, state and local agencies, Medicaid, JCAHO, CAHC, and DOH regulations.
Supervised OASIS, recertification, and revisits for skilled RN visits in all five boroughs of New York City.
Recruited, trained, and managed a Process Improvement Human Resource Development (PIHRD) team to
provide objective data using key tools to identify opportunities for business growth and improvement.
Developed and implemented JCAHO and Agency “Crosswalk Policy Manual” to support annual audits.
MOUNT SINAI HOSPITAL, New York, NY, 1998 - 2004
1,171-bed, tertiary-care teaching facility acclaimed internationally for excellence in clinical care
CLINICAL NURSE MANAGER (1998 - 2000); DIRECTOR OF PATIENT ACCESS SERVICES (2000 - 2004)
As the Director of Patient Access Services, managed physician relationships and the hospital’s Networking
Department that admitted 200+ patients on a monthly basis from affiliate and non-affiliate hospitals.
Developed/implemented IT solutions to expedite ER admissions using algorithms for safe clinical placements.
Assessed the need for improvements and exceeded board of trustee’s bed management expectations.
Created efficiency centric systems that reduced the wait time in the ER for bed assignments by 14 hours.
Implemented and managed “1-866-Gotbeds,” a one-stop centralized process for all physician access needs.
Assisted the IT staff in establishing electronic applications to manage patient flow hospital-wide.
As a Clinical Nurse Manager, planned and evaluated the administrative and operational efficiency of an adult medically
acute 25-bed spinal cord injury inpatient-nursing unit. Led comprehensive clinical education and orientation programs,
Achieved strong staff retention and customer satisfaction scores. Controlled an annual budget of $2.5M.
Reorganized the delivery of care services involving the creation and implementation of educational programs
for paraprofessional and professional staff to ensure customer service and improved clinical service delivery.
NYU LANGONE MEDICAL CENTER, formerly NEW YORK UNIVERSITY HOSPITAL, New York, NY, 1986 -1998
A premier academic medical center ranked #12 nationally comprised of four major hospitals that include:
Tisch Hospital, Rusk Rehabilitation, Hospital for Joint Disease, and Hassenfeld Children’s Hospital
STAFF NURSE (1986 - 1989); HEAD NURSE (1989 - 1998)
Enhanced healthcare systems to drive the standard of care for patients with a high degree of satisfaction through
implementation of policies and procedures; creation of new programs; and hands-on management, training, and
development of RN’s and ancillary unit support staff, interdisciplinary teams, and total quality management personnel.
Led the planning and implementation of the hospital’s largest Nursing unit (45-beds) with the lowest falls rate.
Launched a successful “Save Your Back” program that reduced personnel back injuries on/off the job.
EDUCATION
NEW YORK UNIVERSITY, Wagner Graduate School of Public Service, New York, NY
Masters of Science, Health Service Management, 1995
Masters of Arts, Nursing Administration, 1995
UNIVERSITY CENTER AT BINGHAMTON, Binghamton, NY
Bachelors of Science, Nursing, 1986

4. RESUME ADDENDUM
PROFESSIONAL AFFILIATIONS
Member, American Organization Nurse Executives
Member, Greater New York Nassau/Suffolk Organization of Nurse Executives & Leaders
Member, New York Academy of Medicine Fellow
Member, American Nurses Association
AWARDS, LEADERSHIP ROLES & PRESENTATIONS
New York State Action Coalition (NYSAC) Leadership Co-Lead, 2014
Robert Wood Johnson Foundation Executive Nurse Fellow, Cohort, 2014
VNAA Podium Presentation, Annual Meeting, “Emergency Management: Are you Ready,” 2014
AONE Podium Presentation, Annual Meeting, “Visiting Nurse Service of New York:
Bridging Public Health Nursing & Primary Care to Communities Devastated by Hurricane Sandy,” 2013
New York Times Tribute to Nurses, Finalist Achievement, Team Award, 2013
Post-Sandy Relief Team, Winner, ADVANCE Best Nursing Team, NE Region, Adaptability, 2013
NY/NJ Nurse.com GEM Award, National Achievement, Home, Community and Ambulatory Care, 2013
NY/NJ Nurse.com GEM Award, Regional finalist, Home, Community and Ambulatory Care, 2013
“Innovation in Servant Leadership” VNSNY Award, 2013
Guest Speaker: “Wenzhou International Nursing Symposium” Wenzhou, China, 2008
Recipient of the “New York Organization of Nurse Executive Leadership Award” in Recognition of Creative
Leadership in Nursing Practice, 2007, 2011 & 2012
President, Greater New York, Nassau/Suffolk Organization of Nurse Executives & Leaders, 2011-2013
Secretary of Greater New York Nassau/Suffolk Nurse Executives & Leaders, (GNYNSONEL) 2006-2010
JILL GOLDSTEIN - MA, MS, RN
235 West 22nd Street, Apt. 2S, New York, NY 10011
212.518.8629 jillianrn143@gmail.com