This document is a resume for Steve Sanders, who has over 15 years of experience managing operations for medical groups. He has a proven track record of developing policies and procedures, managing budgets, and supervising teams. Some of his responsibilities have included overseeing billers and collectors, ensuring compliance with healthcare regulations, and establishing processes to reduce unbillable claims and past due insurance balances.

1. STEVE SANDERS
91 Cantal Ct.  Wheeling, IL 60090  847-590-8438  847-903-3277  smscantal@gmail.com
Operations Management / Policy & Procedure Development / Budget Administration
Performance-driven and accomplished professional, offering proven success managing day-to-day
operations for a large medical group with 10 clinics and 2 surgical centers. Responsibility for developing,
writing, and executing policies and procedures across budgeting, operations, scheduling, billing, and other
areas. Forecasted and managed budgets; oversaw expense management and control processes. Proven
success supervising team members to ensure adherence to key performance metrics and HR guidelines.
Core competencies include:
 Team Leadership / Mentoring
 Performance Management / Evaluation
 Program Development / Management
 Interpersonal Communication Skills
 Efficiency / Productivity Improvements
 Analytical and detail oriented
 Clear understanding of Sarbanes Oxley
and HIPAA compliance
 Strategy Development / Execution
 Cross-functional Collaboration
 Daily Workflow Optimization
 Oversaw billers and collectors who dealt
with ICD9/10 & CPT Codes on a daily
basis
 Forward-looking Problem Solving
PROFESSIONAL EXPERIENCE
INTEGRAMED AMERICA / (FERTILITY CENTERS OF ILLINOIS) / Central Business Office,
Glenview, IL
(15 YEARS TOTAL)
REVENUE CYCLE ANALYST / PRIMARY SOFTWARE TRAINING SPECIALIST and
COMPLIANCE OFFICER (06/2007 – 04/2015)
Responsible for monitoring financial stability for a leading reproductive endocrinology group.
Coordinated and reported on all clerical and financial operations for 10 clinics and 2 surgical facilities.
Reviewed and verified claims and statements daily to ensure expeditious distribution. Communicated
regularly with clinic managers regarding financial, scheduling, and clerical issues to facilitate prompt
resolution and remediation. Responsible for training of all new employees on Misys, Allscripts systems
and the Microsoft Office Suite to ensure their competence in usage of these software products. My
training processes included face to face, classroom and Go To Meeting webinars. Also responsible for
Sarbanes Oxley and HIPAA compliance training and their oversight.
Selected accomplishments:
 Established a weekly Performance Report that helped to recognize $80,000-$110,000 in
unbillable patient and insurance claims due to human error. As a result of my uncovering these
errors, I also put into place a solution that reduced our weekly unbillable claims to $1,000-$2,500.
 Served as a key point of contact with all management personnel including the executive director,
financial officers, human resources team, billers, collectors, posters, and other colleagues to
ensure open and effective communication to maintain efficiency and financial solvency.

2.  Highly skilled at interacting and communicating with patients, front office and clinical staff to
help maintain day to day continuity of care between our patients and staff.
 Conducted detailed review of claims and statements to make any necessary adjustments to ensure
clean claims submitted for payment to minimize errors and lags.
HEALTH INSURANCE COORDINATION MANAGER (12/2000 – 06/2007)
Tasked with recovery of $3.2M in insurance claims that were 90 + days past due. Established
relationships with key contacts at various insurance companies that led to recoupment of $2.8M within
four months.
Selected accomplishments:
 Established the Insurance Benefit Verification Program that entailed direct communication with each
new patient’s insurance company to determine exactly which medical services would and would not
be covered.
 Trained a staff of 18 direct reports to accurately communicate the insurance benefit verification
findings to each new patient so that they would know, prior to treatment beginning, what to expect in
regards to their personal financial obligation.
 Established an Insurance Precertification Program in which I would notify, exchange clinical
information, and gain precertification (permission), before beginning any treatment for any insured
patient.
 These efforts significantly reduced past due balances owned by insurance and helped maintain
accounts receivable manageability.
EVANSTON NORTHWESTERN HEALTHCARE, (ENH), Glenview, IL
OFFICE MANAGER (6/1996 – 12/2000)
Oversaw day-to-day operations for large medical practice with 8 internal medicine physicians and two
cardiologists. My staff also included registered nurses, medical assistants, lab technicians, billers, and
clerical personnel. Responsibilities included budgeting, insurance credentialing and coordination of care
between our patients and all staff members.
Selected accomplishments:
 Ensured streamlined daily processes and workflows by effectively supervising support / office
staff and monitoring performance metrics.
 Developed and implemented policies and procedures encompassing all areas of operations to
enable clinical staff to focus on patient care.
 Acted as the liaison between the physicians of our group and the management heads at ENH to
insure that the clinical needs of our physicians were met and sustained and that the business
guidelines of ENH were upheld by our physicians.
 Instrumental in transitioning our physicians and practice to a more compliant atmosphere
regarding the reduction of payments, gifts, honoraria, travel and other means which is now
recognized under state and federal law.

3. ROADHOUSE INC., Des Plaines, IL
FOUNDER and SENIOR VICE PRESIDENT (1/1991 – 6/1996)
Selected accomplishments:
 Established successful, worldwide distribution of four different varieties of Roadhouse BBQ
Sauce from the ground up.
 Responsible for initial production, sales, marketing and distribution of Roadhouse BBQ Sauce.
 Established and maintained relationships with distributors and brokers and retailers worldwide.
.
EDUCATION & CREDENTIALS
UNIVERSITY OF ILLINOIS at CHICAGO ( 1981 – 1985 )
Sports Medicine Graduates Degree (in conjunction with Rush Presbyterian St. Luke’s Hospital)
Bachelor ofScience in Kinesiology and Physiology, with minors in Psychology and Philosophy
K-12 Special Education Teaching Degree
Member ofMENSA (2002)
Certified Misys Super User
Technical Skills
Misys, Word, Excel, Outlook, Artworks, Allscripts, PayerPath,Laserfiche