Faith Bogan has over 10 years of experience in client services, administration, and sales. She is currently working as an Impulse Counter Manager at Macy's, where she assists customers, trains associates, and analyzes business performance metrics. Previously, she held roles such as a Service Experience Specialist at Nordstrom, a Lancome Business Manager at Nordstrom, and a Customer Service Lead and Shift Supervisor at Nordstrom Rack and Starbucks. She aims to provide exceptional customer service and uses leadership abilities and innovative thinking to ensure productivity.
More and more, Customer Experience is heralded as a necessary investment for all businesses. It falls right into the category of Customer Success, because if a customer isn't having a good experience with your product, they're likely to churn. Here's how to keep up with your CX efforts using the CS Triangle of Product, People, and Content.
To place myself in a position with guaranteed career growth in a firm that challenges me to achieve higher results for the betterment of the organization. I will be able to contribute to the firm with my proven leadership and strong communication skills. As someone with experience in this field I'm capable of multi tasking working in groups.
• More than 13 years’ experience in management sales and customer service
• Experience in Administrator related works for all kinds of computer resolve problems.
• Experience in computer billing, barcode editing, stock checking, daily sales updating and etc.
• Good communication skills in Arabic and English.
• Energetic and enthusiastic individual with the High level commitment towards work.
More and more, Customer Experience is heralded as a necessary investment for all businesses. It falls right into the category of Customer Success, because if a customer isn't having a good experience with your product, they're likely to churn. Here's how to keep up with your CX efforts using the CS Triangle of Product, People, and Content.
To place myself in a position with guaranteed career growth in a firm that challenges me to achieve higher results for the betterment of the organization. I will be able to contribute to the firm with my proven leadership and strong communication skills. As someone with experience in this field I'm capable of multi tasking working in groups.
• More than 13 years’ experience in management sales and customer service
• Experience in Administrator related works for all kinds of computer resolve problems.
• Experience in computer billing, barcode editing, stock checking, daily sales updating and etc.
• Good communication skills in Arabic and English.
• Energetic and enthusiastic individual with the High level commitment towards work.
Building strong relationships with our ever-expanding client base. They work on the front line to ensure that every estimate and order is handled professionally and meets the quality expectations of our clients.
- Establish and build client relationships
- Efficient order-taking and job analysis
- Quality Assurance -- final quality check
- Coordination of files for accuracy in reordering
Under the direction of the Customer Service Manager, the Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the organization and effectively communicates those judgements and decisions to the customer. The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.
The supervisor is often responsible to represent the employee's requests and to management, along with also representing the employee's case for deserving a reward. For example, if an employee deserves a promotion, the supervisor often must justify the case for promotion to the supervisor's supervisor, as well. If the employee has a rather unique personal situation that warrants special consideration by the rest of management, the supervisor must explain this situation and how it can be handled. It's not unusual for employees to sometimes see the supervisor as part of "management" while at other times seeing the supervisor as a personal friend. Develop a strategy the team will use to reach its goal
1. FAITH BOGAN
2301 Lazy Hollow Drive, Houston, Texas 77063 ♦ C: 832-560-4995 ♦ FaithBogan@yahoo.com
PROFESSIONAL SUMMARY
I am a dynamic professinal,who possesses a zeal for client services,which allow opportunities to shape and
cultivate relationships that bond the client to the company's brand.With natural leadership abilities and innovative
thinking,I accept all responsibilities,wether they require working autonomously or working cohesively with
individuals that possess diverse perpectives and personalities,to ensure consistent productivity.I am a
personable,resourceful and hardworking individual with over 10+years experience in client
services,adminstration,and sales
SKILLS
Exceptional interpersonal communication Microsoft Outlook, Word and Excel
Customer Relationship Management Software Exceptional telephone etiquette
(CRM) Excellent time management skills
Skilled trainer Effective problem solver
Excellent time management skills
Adherence to high customer service standards
Customer-focused
WORK HISTORY
Impulse Counter Manger, 03/2016 to Current
Macy's – Houston, TX
Assist customers in all aspects os service fulfillment by demostrating proficient use of proprietary devices and
application;proactively create enhanced shopping experiences through the heightened use of tools,technology and
collaboration
Recruit,train,coach,motivate and develop new and incumbent associates on comapany polocies and
procedures,product knowledge,and personal/department productivity goals
Alert Sales Manger of needs and concerns of the buisness and staff communicate regularly with
vendors,planners,distributors,and buyers regarding stock needs,customer perferences,and special events
Develop and implement buisness-driving events and ensure proper execution to achieve counter productivity goals
review and analyze buisness performance of daily,weekly,monthly,seasonal,and annual sales results
Regular,dependable attendance and puctuality
Service Experience Specialist, 06/2015 to 11/2015
Nordstrom – Houston, TX
Educate sales people on all selling tools and processes and walk the floor daily to ensure adoption by all
employees Demostrate expertise in all technologies used in the store enviroment,including proficiency in device
mangement and troubleshooting processes Motivate and inspire others to adopt initiatives such as
RewardsTM,MPOS,e-Receipt,Personal Book, and Customer Privacy Build positive team relationships
throughout the store to help inspire trust and team work and influence behaviors to achieve desire results Diffuse
customer situations and provide resolution in a timely and effective manner Ensure the security and privacy of
customer information through education,compliance and resolution on issues Demonstrate openness to
change,including the ability to learn new technologies quickly and the flexibility to adapt to new working
enviroments.
Lancome Buisness Manger, 05/2013 to 06/2015
2. Nordstrom – Houston Texas
Set and achieve personal sale goals while supporting the goals of the team Greet customers in a timely,professional
and engaging manner Provide honest and confident feedback to customers regarding products Build lasting
relationships with customers by contacting them to follow up on purchases, suggest new products and invite them
to upcoming events Consistently seek new trend and product knowledge to act as an expert for the customer Open
new Nordstrom RewardsTM accounts as a means of building customer relationships Build and maintain strong
vendor relationships to maximize buisness results Manage the scheduling and execution of vendor events and
promotions Communicate buisnessn opportunities that include line performance,stock levels and team
motivation/recognition Perform daily department maintenance tasks including stock work,re-
merchandising,display,price markdowns, merchandise transfers and light cleaning.
Customer Service Lead, 08/2012 to 05/2013
Nordstrom Rack – Houston, TX
Making the customer experience quick,and easy and fun-helping customers uncover the great deals they're looking
for,providing a fast and effiecient checkout,answering the phone,making sure the store is clean,clutter free and easy
to shop along with balacing the cashroom ensuring all registers have correct amount of money each
morning.Opening Rewards,TM Program
Animation Lead/Fragrance/Color Cast, 05/2011 to 12/2012
Sephora – Houston, TX
Lead in Daily Customer Service Activities including Customer Inquiries, Problems and Concerns Maintained
Visually Appealing and Effective Displays for the Entire Store Assisted and Educated Customers on Products
and Services offered Assisted and Consulted with Customers on the latest Styles and Trends Collaborated with
Customer Service Team members to Provide Exceptional Service to our Customers Communicated with
Supervisors, Managers and Upper Management regarding Merchandise Needs and Issues Balanced the Needs
of Multiple Customers Simultaneously in a Fast-Paced Environment.
Shift Supervisor, 03/2011 to 06/2012
Starbucks – Houston, TX
Assist with new partner training by positively reinforcing successful performance and giving respectful and
encourage coaching as needed.Provides feedback to store manger on partner performance during shifts.
Contribute to positive team enviroment by recognizing alarms or changes in partner morale and performance and
communicating them to the store manger
Create a positive learning enviroment by providing clear,specific,timely and respectful coaching and feedback to
partners on shift to ensure operational excellence and to improve partner performance.
Deliver legendary customer service to all customers service to all customers by with the customer.Discover and
respond to customer needs.
Develop positive relationship with shift team by understanding and addressing individual motivation,needs and
concerns.
Execute store operations during schedule shifts.Organized opening and closing duties as assigned
Follow all Starbucks oprerational policies and procedures and cash mangement and the safety and security to all
partners during each shift
EDUCATION
Houston Community College - Houston, Texas
