1. Kayleigh Elisabeth Hook
The Old Red Lion, Main Road, Pontesbury, Shrewsbury, Shropshire, SY5 0PS
Tel: 07547761140 – Email: lishook@hotmail.co.uk
Profile
 I am a hardworking, reliable person who can work well within a team, as well as
on my own. I believe myself to be friendly and approachable as well as
responsible. I have excellent interpersonal and customer service skills.
 I have excellent organisation skills and am confident and competent with all
programmes within Microsoft Office (Including Excel and PowerPoint).
 I approach my work with a confident and professional manner. I am enthusiastic
and enjoy new challenges and am always eager to learn and develop my skills
Education
 AAT Certificate in Accounting Level 2
September 2014 – June 2014
Currently studying for my AAT Diploma in Accounting Level 3
Shrewsbury College of Art & Technology
 Foundation Degree in Professional Writing
2005 - Graduating June 2007
North West Kent College
 2 A levels including English Literature
7 GCSE’s Grade A-C including Maths and English
July 2005
July 2003
Axton Chase Secondary School, Kent
Experience
 Experience in a managerial role
 Experience in a financial role including SAGE
 Experience in monitoring departmental budgets
 Excellent customer service skills
 12+ years’ experience within a retail/bar and office environment including
managing/running my own bar and shops and gaining my personal license.
 Excellent communication skills and money handling/finance abilities.
 Strong organisation and office skills and can work efficiently to a deadline.
 Good negotiation skills.
 Enthusiastic and welcome all new responsibilities.
Employment
The Shrewsbury Club (Mosaic Spa and Gyms)
Front of House Manager, The Shrewsbury Club – May 2016 – Present
 Responsible for the front of house of the Hub and controlling all costs relating to
the operation of the club within budget focussing particularly on payroll, stock,
marketing, consumables and waste
 Ensuring that the department is covered by a rota that does not compromise
level of service or budget and ensuring the business runs to a high operational
standard, is safe and clean at all times and that the whole team consistently strive
to deliver excellent service
 Ensuring that all areas of Front of House are following health and safety, food
hygiene, cleanliness and equipment maintenance

2.  Ensuring all staff training is up to date and all staff are equipped to carry out their
roles
 To undertake Duty Manager responsibilities where necessary and dealing with
customer comments and complaints.
 Attending weekly meetings with the HOD’s to feedback on how the department
is performing and discussing any ideas on how to move the department and
other areas of the club forward
 Ensuring that invoices are raised correctly and recorded for Head Office to put
into the club accounts. Ensuring invoices are chased and updated on a regular
basis
 Banking cash and checking against till records
 Ensuring all Purchase Orders are filled in correctly, recorded and matched to
invoices. Highlighting any issues with Club Manager
 Ensuring club payroll sheets are sent to Head Office in a timely manner and are
accurate
JCA Adventure
Retail Manager, Condover Hall – February 2012 – May 2016
 Responsible for interviewing and hiring my own team and throughout their
contracts managing and reviewing them – This allows for personal development
and ensures I have the best people working for me.
 Managing the Retail department which consists of a bar, one gift shop, one
snack/convenience shop, coffee lounge and vending machines.
 Overseeing the merchandising and sales for three other centres – This has help in
increasing company revenue and helps to spread the company brand further.
 Managing departmental budgets and welfare budgets alongside the General
Manager and assisting in the setting of future forecasts and targets – Through
doing this I ensure that departments do not overspend and that we achieve
targets for maximum profit.
 Overseeing the monthly stocktaking and am responsible for all the ordering in
the department and designing/selecting of new products – This has ensured that
we always have new items to interest the guests and that any discrepancies are
recording to ensure maximum profit.
 Issuing purchase orders and assisting with invoices/petty cash to help the finance
team and the General Manager
 Negotiating with a range of suppliers to get the best prices to improve the profit
margin for my company. This has resulted in our profit margin increasing to
50%.
 Responsible for the weekly banking, making sure everything is correct before
sending all paperwork to HQ and banking the takings into the company account.
 Responsible for searching out new contacts that can provide the company with
further profit and coming with new ideas to increase and improve the retail
department and profit for the company overall. This has resulted in the 2015
targets not only being met but exceeded.
 Responsible for the organising and running of all staff events, ensuring that there
is an exciting and varied range of events to entertain the staff. This has resulted in
staff morale being raised meaning better work performance, belter results and
increased profits.
 One of the managers responsible for providing tours/inspection visits for
possible future guests and providing them with all the information they would
require if they were to visit including risk assessments – this has resulted in an
increase in bookings

3.  Responsible in assisting all management in the running of a centre that caters for
500 guests and 100+ staff; majority of which are residential.
 CRB checked for role
PGL Adventure
Retail Supervisor, Boreatton Park – February 2011 – February 2012
Retail Assistant, Boreatton Park – March 2010 – November 2010
 Managing a team of seven, carrying out reviews and observations, keeping staff
files up to date – this ensured all staff were as qualified and prepared to carry out
their roles.
 Managing the running of the onsite bar and assisting in the running of the gift
shop – during this time I gained my personal license
 Overseeing stock taking and cashing up the shop and bar as well as placing and
handling orders and deliveries.
 Responsible for the organising and running of all staff events, ensuring that there
was an exciting events calendar every month for the staff with new and different
things to entertain them.
 CRB checked for this role.
Customer Support Assistant (Casual)
Kent County Council, Dartford Library – June 2008 – Feb 2010
CRB checked for this position.
Assisted the library team in serving customers and checking in and out of books, filing
etc
Team Member
Leon Restaurant, Bluewater, April 2009 – March 2010
Worked on the tills handling transactions and serving/waiting on tables
Key Holder/Supervisor/Cast Member
Disney Store, Bluewater - October 2006 - November 2008
 Worked in a fast-paced busy environment.
 Serving customers in a friendly manner, and maintaining the appearance of the
store.
 Opening and closing the store
 Cashing up large amounts of money, as well as credit and debit cards, handling
refunds and exchanges
 Responsible for the members of staff working on the tills, ensuring they were
working efficiently and correctly, that they were upselling Disney products
including gift boxes and assisting them in all other areas if they required it.
April 2001 – October 2006
I worked in a variety of different roles ranging from waitressing to sales assistants at
various companies. All these roles were part time/after school roles to support myself
through school and college. I am happy to provide more information upon request.
Voluntary Work Experience
I have extensive voluntary experience both for gaining professional and personal skills
which has improved my communication and office abilities and also given me a
rewarding experience through helping others
 Heart 106.2 - 28th
April – 2nd
May 2008
 BBC Radio Kent – March 2006

4.  Kings College Hospital NHS Trust Wheelchair Service – July 2002
 Carer’s Relief, Kent – January 2000 – March 2005
.
Personal Interests
 Music – I love attending concerts regularly.
 I have a strong passion for reading and do so frequently.
 I love the Arts – Theatre, Cinema, Dance and Drama and attend/take part as
often as I can.
 I enjoying walking and attend weekly dance classes.
References available upon request