1. Billie Fay Johnson
12500 Brookglade Houston, Texas 77099
281-781-4302
billie_merrick@yahoo.com
Human Resource Department:
I am submitting my resume in response to your job posting. After going over the
qualifications you are seeking a strong candidate. I believe that my credentials would be a great
asset to your organization. This is a position that I have been looking for and I knowthat my many
years ofexperience makesme a qualified candidate.
I am a self-motivated individual who is able to set priorities to achieve goals; my
appearance and presentation are very professional. I believe in working with integrity and superior
work ethics. I am willing to work hard to demonstrate my capabilities with high-energy and
dependable; proven ability to produce within a demanding work schedule.
I hope after you have read the attached resume, we can meet to discuss howI could
contribute to your organization. Thank you for your time and consideration and I look forward to
hearing from you soon. You may contact me at (281)781-4302 ifyou have any question or concerns.
Sincerely,
Billie Fay Johnson

2. Billie Fay Johnson
12500 Brookglade Houston, Texas 77099
281-781-4302
billie_merrick@yahoo.com
OBJECTIVE: To obtain a rewarding position that will best utilize my skills and abilities for
the advancement of the organization
WORK EXPER IENCE:
Mercer,Inc. 09/2014 – 06/2015
Customer Service Rep (IBC & H&B)
 Verified participants security questions for 401k transactions
 Assist participants that is locked out the web,get back on the website
 Heavy phones
 Heavy data entry
 Transferred participate to other departments
 Explain health and benefit information
 Calculated monthly amounts
 Verified benefits
 Enrolled participants in Health benefits
RAC Acceptance 09/2012-08/2014
Assistant Manager
Help customers that cannot get approved for credit with Ashley Furniture, or other
Finance companies which they use by the company.
 Draw up contracts
 Explain the contract
 Conduct credit and reference checks
 Verify application information
 Perform calls to late paying customers
 Take payments
 Pay purchase invoices
 Traffic Reports
 Mail delinquency notices
The Avenue 09/ 2011-09/2012
Assistant Manager/ Store Manager
Help designed more attractive merchandise presentation strategies and special marketing campaigns.
Increased store inventory and expanded merchandise purchases. Responsible for daily operations included
cash deposits inventory control.
 Manage total store level operations, including training, and work schedules.
 Coordinate inventory control, receiving; merchandising.
 Direct loss prevention initiatives, successfully reducing shrink every week.
 Customer Service Excellence

3.  Team Building/ Training /Supervision
Billie Fay Johnson
Cont. page 2
Dish Network 01/ 2011-12/2011
Customer Service Rep
Answer phones to respond to orders, general customer inquiries, invoice questions, and customer
complaints. Project a professional company image and presentation through phone interaction with
clients.
 Answer phones and respond to customer requests.
 Sell product and place customer orders in computer system.
 Provide customers with product and service information.
 Up sell products and services.
 Transfer customer calls to appropriate staff.
 Identify, research,and resolve customer issues using the computer system.
 Complete call logs and reports.
 Research billing issues.
 Research misapplied payments.
 Recognize, document and alert the supervisor of trends in customer calls.
 Recommend process improvements.
Citi Trends 10/2007 -12/2009
Asst. Store Manager / Store Manager
Responsible for assisting the store manager, on operations, and customer support, for quality service,
customer satisfaction and profitability, supervise the sales staff and sales floor in the absence of store
manager.
 Performs administrative functions including tracking, ordering, and managing inventory, ensuring
store security, payroll, banking etc...
 Assist store manager in setting goals for sales, service environment, merchandise moves,
shrinkage. Provides training and provide feedback to sales associates and key holders.
 Maintains operational records, including daily transaction documents, sales reports, and loss
summaries.
EDUCATION:
Beaumont Charlton Pollard High: 1976-1980 Diploma
University of Phoenix: 2008-2010 Human Services