The summary provides information about Charles Cantavespre's experience in customer service roles over 15+ years at various companies, including call center management, employee relations, and conflict resolution. He holds a Business Administration degree and is seeking a new customer service position.

1. SUMMARY
HIGHLIGHTS
EXPERIENCE
EDUCATION
CHARLES CANTAVESPRE
PO BOX 760, Calera, AL 35040 | C: 205-305-0862 | chucklehead777@yahoo.com
Skilled Customer Service Consultant committed to addressing customer concerns with speed,
accuracy and professionalism. Seeking position immediately.
Call center management
experience
Dedicated to process
improvement
Conflict resolution proficiency
Employee relations specialist
High customer service standards
Negotiation competency
Strong problem solving ability
Telecommunications knowledge
Client relations specialist
Focused on customer
satisfaction
Skilled multi-tasker
Listening skills
Insurance processing
Focused and driven
Dedicated team player
Positive attitude
06/2004 to 10/2014 Licensed Customer Service Consultant
Infinity Insurance - Brmingham, AL
Solved problems of agents and customers. Revised billing accounts and
accepted payments. Assisted agents with technical support. Established
long-term customer relationships through prompt and courteous service.
Provided onsite training. Addressed customer service inquiries in a timely and
accurate fashion. Demonstrated mastery of customer service call script within
specified timeframes. Provided accurate and appropriate information in
response to customer inquiries. Made reasonable procedure exceptions to
accommodate unusual customer requests. Worked with upper management
to ensure appropriate changes were made to improve customer satisfaction.
01/2001 to 11/2004 Manager
Kirkland's - Birmingham, AL
Addressed customer inquiries and resolved complaints.Answered customers'
questions and addressed problems and complaints in person and via
phone.Offered exceptional customer service to differentiate and promote the
company brand. Opened a new store location and assisted in recruiting and
training new staff. Stocked and restocked inventory when shipments were
received. Reorganized the sales floor to meet company demands. Determined
staff promotions and demotions, and terminated employees when necessary.
Completed a series of training sessions to advance from Assistant Manager to
Store Manager.
02/1997 to 10/2001 Manager
Carmike Cinemas - Birmingham, AL
Planned, coordinated and controlled daily operations of the organization.
Performed heavy bank reconciliations and cash flow statements. Served as
mentor to junior team members. Resolved product issues and shared benefits
of new technology. Managed quality communication, customer support and
product representation for each client. Interviewed, hired and trained new
quality customer service representatives. Addressed negative customer
feedback immediately. Effectively communicated with team members to
maintain clearly defined expectations. Resolved customer questions, issues
and complaints.
Business Administration
Jefferson State Community College - Birmingham, AL, United States