1. January 2015 to February 2015
June 2014 to November 2014
Kendra Smith
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success. Seasoned investment professional with strong leadership and
interpersonal skills who adds energy and value to an organization's quest for excellence.
Highlights
High customer service standards
Dedicated to process improvement
Conflict resolution proficiency
Telecommunication skills
Proficient with Microsoft Office Suite
Active listening skills
Energetic work attitude
Cash handling accuracy
POS systems
Written and oral communication skills
Organized
Detail-oriented
Strong communication skills
Cheerful and energetic
Positive outlook
Courteous Demeanor
Accomplishments
Recognized by peers and management for going above and beyond normal job functions.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Product Sales
Cross-sold services at a rate of 30%, upgrading customers to different plans and product
packages.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members'
information.
Experience
Wind Creek Casino
Cocktail Server
Wetumpka, AL
Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and
minors.
Provided fast, friendly, professional service to all casino guests and beverage servers.
Promoted positive customer and associate relations through courtesy, service and professional
appearance.
Greeted newly seated guests in a friendly and timely manner.
Thoroughly explained the characteristics and descriptions of wines and champagnes on the
wine list to customers.
Sears Holding Corporation
Sales Associate
Houma, LA
Assisted in the managing of the company database and verified, edited and modified members'
information.
Customer Interface Greeted customers upon entrance and handled all cash and credit
transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Sales Consistently generated additional revenue through skilled sales techniques.
Customer Assistance Worked with company systems such as Live Support and diligently
375 Westside Blvd. Apt. 207, Houma, AL 70364 - 985-855-1066 (H) - 985-870-1335 (C) - kqbdarby724@gmail.com

2. May 2013 to October 2013
January 2013 to May 2013
August 2011 to December 2013
June 2011 to January 2013
June 2011 to December 2011
completed all assigned tasks, working overtime as needed.
Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and
product packages.
Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Served as liaison between customers, store personnel and various store departments.
Confirmed that appropriate changes were made to resolve customers' problems.
Exercises sound judgment in issuing credits and making exceptions to customer policies to
maintain high levels of customer satisfaction.
Extended customer subscriptions, offering discounts and promotions to ensure high customer
retention rates.Informed customers about sales and promotions in a friendly and engaging
manner.
Offered Sears credit applications upon checkout, converting 7 out of 10 customers into
card-holders.
Overnight Stocker
Walmart
Montgomery, AL
Ordered and shelved weekly sale items for customers.
Arranged and stocked department displays.
Broke down heavy pallet loads of cases, boxes and bags.
Waffle House
Server
Montgomery, AL
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Recorded customer orders and repeated them back in a clear, understandable manner.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Cut and chopped food items and cooked on a grill or in fryers.
Packaged menu items into bags or trays and placed drink orders into carriers.
Prepared and served beverages such as coffee, tea and fountain drinks.
Carefully maintained sanitation, health and safety standards in all work areas.
Kmark's Web & Computer Solutions
Receptionist
Wetumpka, AL
Maintained accounts receivable documentation electronically and on paper. Entered weekly sales and
customer count sheets for review by management. Verified that information in the computer system
was up-to-date and accurate. Provided accurate and appropriate information in response to
customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.
Wetumpka Health and Rehabilitation
Certified Nurse Assistant
Wetumpka, AL
Observed and documented patient status and reported patient complaints to the case
manager.
Read and recorded temperature, pulse and respiration.
Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs
and heat-lamp stimulation.
Completed and submitted clinical documentation in accordance with agency guidelines.
Assisted with adequate nutrition and fluid intake.
Planned, prepared and served meals and snacks according to prescribed diets.
Cleaned and organized patients' living quarters.
Positioned residents for comfort and to prevent skin pressure problems.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.
Assisted with ADLs.
It's Fashion
Sales Associate

3. March 2008 to April 2011
2017
2009
Wetumpka, AL
Answered customers' questions and addressed problems and complaints in person and via
phone.
Opened and closed the store, which included counting cash drawers and making bank
deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Offered exceptional customer service to differentiate and promote the company brand.
Kept the showroom clean and maintained neat, orderly product displays.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Built and maintained effective relationships with peers and upper management.
Processed all sales transactions accurately and in a timely fashion.
Marked clearance products with updated price tags.
Captain D's
Cashier/Cook
Wetumpka, AL
Mastered Point of Sale (POS) computer system for automated order taking.
Recorded customer orders and repeated them back in a clear, understandable manner.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Quickly and efficiently processed payments and made accurate change.
Served orders to customers at windows, counters and tables.
Prepared and served beverages such as coffee, tea and fountain drinks.
Packaged menu items into bags or trays and placed drink orders into carriers.
Prepared items according to written or verbal orders, working on several different orders
simultaneously.
Followed all established restaurant practices and procedures.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair
restraint and minimal jewelry that met company standards.
Cleaned food preparation areas, cooking surfaces, and utensils.
Performed general maintenance duties, including mopping floors, washing dishes, wiping
counter tops and emptying grease traps.
Education
Virginia College
Associate of Applied Science: Medical Office Administration
Birmingham, AL, United States
3.0 GPA
Advanced coursework in Keyboarding
Wetumpka High School
High School Diploma: General
Wetumpka, AL, United States
GPA: GPA: 3.0
General GPA: 3.0
References
References Maritha Bradford,
Head Nurse Wetumpka Health and Rehabilitation
Mobile: (256) 626-2871
Email: chanda435072@gmail.com (former supervisor)
Courtney Andreske,
Server Waffle House
Mobile: (334) 301-7527
Email: Candreske@yahoo.com (former co-worker)
Kayla Turner,
Sales Associate Sears
Mobile: (985) 232-1480
Email: Kmzdiva@yahoo.com (former co-worker)