1. Catherine Abney
5059 Western Blvd apt 2G, Jacksonville NC 28546
301-806-3460 | cpennington1020@gmail.com | https://www.linkedin.com/in/catherine-abney-a91262114
PRO F I L E
Seeking touse my 2+ years’ experience of customer service,by bringing a positive genuineimpact toyour company.Have theenthusiasm,
the dedication,and motivation tonot only prosper tobecome successful,but tobring my company success too.Possess the passion to
influence lives,exhibiting the strength of trustworthiness and compassion,while taking great pride in doing an excellent job, by helping
others andmaking sure they are well taken care of. Through my experience of helping many people, Ihave gained the ability t ounderstand
customers’ needs and solve issues by growing tobeing a strong communicator and problem solver.Ileave impressions on customers that
gains relationships with customers,and build good values for my company.
E D U C A T IO N
Miller-Motte Jacksonville, NC April,2017
Medical Office Assistant
University of the District of Columbia Community College Washington, DC January,2013
Liberal Studies
 Internship
WO RK E XPE RI E N C E
Smithsonian National Zoo Washington, DC June,2014 -February,2015
Guest Service, Cashier, Carousel Attendant
 Handled all customer relations issues in a gracious manner and in accordance with company policies. Completed allpoint of sa le
opening and closing procedures,including counting the contents of the cash register.Listened tothe customers sothat Icould answer
their questions the best way that Icould.
 Operated a cash register for cash,checkand credit card transactions with 100% accuracy.Cleaned and organized the carousel and the
ticket booth.Verified that all customers received receipts for their purchases. Fostered a positiveworkenvironment by consistently
treating all employees and customers with respect and consideration,and having a positive friendly attitude.
 Alerted customers toupcoming sales events and promotions. Welcomed customers in the Zooand helped them locateitems and
locations.
 Helped children and thedisabled on and off of the carousel
resolv edallcustomer complaints in a professional manner while prioritizing customer satisfaction.
Kmart Oxon Hill, MD January,2014-June,2014
Cashier
 Operateda cash register for cash,checkand credit card transactions with 100% accuracy. Often times Iwould complete jobs t hat
weren't in my job description, like cleaning the bathroom and stocking items tokeep the st ore clean
Cleaned and organized the store,including the checkout desk and displays.
 Alerted customers toupcoming sales events and promotions.
Completed all point of sale opening and closing procedures,including counting the contents of the cash register.Handled customers
cautiously,professionally, and respectfully even when it got very busy.
 Welcomed customers intothe store and helped them locateitems. Educated customers about the brand toincite excitement about the
company's mission and values.
Used time efficiently when not serving customers, including folding clothes, cleaning my area,or just asking the
manager did they have anything for me todo.
 Resolv ed all customer complaints in a professionalmanner while prioritizing customer satisfaction. Mentored new sales associates to
contribute tothe store's positive culture.
Determined customer needs by asking relevant questions and listening actively tothe responses.

2. AMC Movie Theater Largo, MD Nov ember, 2012 -May,2013
Guest Service, Cashier
 Operateda cash register for cash,checkand credit card transactions with 100% accuracy. Gave customers refunds or figured out ways
that they could get a freemovie,sothat thecompany could keep their money.Determined customer needs by asking relevant questions
and listening actively totheresponses,and always greeting them in.
 Answered customer telephone calls promptly and in an appropriate manner.Actively pursued personallearning and development
opportunities.Came up with ideas that would help the company and the customers at the same time
 Fostered a positive workenvironment by consistently treating allemployees and customers with respect and consideration.
Carried out customers request in food service and resolving issues immediately.Cleaned my work area,bathrooms,theaters, and the
condiments stations,while making sure everything was stockedtothe customer satisfaction.
 Sold stub y early memberships cards,whilekeeping members already enrolled informed on when its time for their
renewal.
SY C - N O N - PRO F I T
Washington, DC May ,2013 -May, 2015
SYC stands for Serve Your City. SYCis a non-organization non-profit, helping out organizations help children.SYC educates children by
teaching them life skills tobetter thier future through educationalinitiative and programming.SYC works toengageand inspire people to
get involved in efforts toimprovethe educational outcomes of disadvantaged youth futures, through community serviceand volunteering.
O XF O RD M A N O R A PA RT ME NT S
Washington, DC August, 2012-September,2012
Prepared office assistant work;Entered water and gas bills data intodatabases in a timely and accurate manner.Organized paperworkfrom
the residents by putting each of their files in thecorrect file cabinets alphabetically.Answered customer telephone calls promptly and in an
appropriatemanner.
Organized forms, made photocopies,faxed and printed documents, filed records and prepared correspondence and
reports.