Seeking career opportunities that offers stellar interactive, creative and administrative customer support direct audience communication and advance technology to propel forward into company's future building and development.

1. TAMARA WELLS
(760) 637-7121
San Diego, CA 92116 tjet_007@hotmail.com
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SUMMARY OF QUALIFICATIONS
Dynamic administrative skills, commendable team and management support with strong front office
and customer service background, 10+ years’ exemplary editing/proofreading and layout skills in
any face paced production work environment. Demonstrated non-profit program management and
fund allocation support, event planning and team affiliation growth and development.
 Excellent English language command and written/verbal communication skills
 Highly desired people-oriented and adaptability to face paced tasks and office environment
 Exemplary office management skills and executive administrative experience
 Proactive, positive attitude and open-minded with strong decision-making skills
 Eagle-eye editorial, creative writing and web based content support
 Proven adaptability, community-building perspective with event scheduling
PROFESSIONAL EXPERIENCE
Info Line of San Diego San Diego, CA
(Claims Service Representative Flex Agent – 6/2010 to 12/2014)
As a first contact I reviewed cases and claims for health plans, doctors and pharmacies using
multiple systems and platforms for San Diego County. Researched and resolved cases for benefit
packages and provided medical protocol support and information for claims adjudication, eligibility
and authorization request process. Provided guidelines for system overrides; benefit plan package,
restrictions and sponsor options. Handled confidential calls meeting call center demand and timeline
parameters; contact resources via correspondence email/mail delivery regarding case status and
updates. Maintained accurate database records for online retrieval systems and assist in ongoing
online updates/system maintenance for troubleshooting. Assist with on-the-fly phone center projects
and program protocol. Provide health and social services referral and advocacy to clients in timely
manner and above agency standards. Conduct preliminary eligibility screening and promote
public/community service programs for client empowerment. Facilitate efficient customer service
delivery accessing referral database using taxonomy search/retrieval. Prescreen and process online
health, food and urgent need services advocating special needs as mandate reporter. Communicate
clear and concise client instruction applying AIRS standard meeting service delivery requirements
providing intake proficiency gathering demographics, applying program guidelines while tracking
service gaps. Assist and lead peers, volunteers and interns with impromptu support for special
projects and training programs on demand. Demonstrate active listening, problem solving and
critical thinking for immediate need resolution/analysis for urgent needs/crisis advocacy and
assessment. Manage multiple computer platforms effectively and interacting daily with various
cultural groups.

2. April 2, 2015
Tamara Wells
Global Domains Incorporated Carlsbad, CA
(Administrative Support/Reception – 5/2006 to 10/2009)
Triage calls, greet clients, process and distribute mail for key management/core staff. Order,
maintain and distribute office supplies and other duties as assigned. Type and produce on demand
reports using word process, data entry and spreadsheet for confidential documentation. Interface
with affiliates by phone/face-to-face and via written or online chat for marketing/account technical
support. Assist with candidate interview process and management scheduling. Maintain and set up
filing, data entry. Establish, manage and classify affiliate files for on demand team support/retrieval.
Develop and manage document/systems and submissions improving retrieval protocols from
redundancy to being accurate and efficient. Maintain on-the-fly assistance to team, management
and owner. Track billing payment history, report daily timecards and other human resource
submission. Provide cost input decreasing overall account loss improving profit margins.
Entriq, Incorporated Carlsbad, CA
(Online Web Content Support – 2/2006 to 3/2006)
Provide 24/7 pilot program troubleshooting and online support to live audience for marketing launch
program. Update/manage ongoing technical support for live video stream, music/video footage and
downloads. Establish customer confidence offering live technical support for live streaming pilot.
Secor, International San Diego, CA
(Administrative Assistant – 10/2005 to 12/2005)
Maintain retrieval sampling database of field research results, manage/organize reports and monitor
drill sites. Improve, manage data system. Research and update daily for analyst access. Review and
research report data findings from scientific lab and research results. Manage and maintain
disseminated bi-annual reports and scans. Manage incoming and outgoing mail distribution. Provide
multiple offices stored scientific data samples, post daily findings for analyst access and retrieval.
Department of Defense Suitland, MD
(Editorial Assistant – 3/1987 to 10/2001)
Manage/lead publication team and improve agency wide print communications database reference
production. Draft and review target audience editorial copy within projected timelines. Write and
review department publication copy. Report and research online data analyst/department team
support using multiple DTP platforms. Design and layout for typography/illustration and produce
print/camera ready. Implement/manage document control tracking for daily upload/posting retrieval
messages.
Education
University of Maryland (Mass Communications/Journalism)