1. Lanecia Joyce
402-305-0222 (C)
lanecia.joyce@gmail.com
Objective
Seeking a position as in event planning/coordinating in order to cultivate fulfilling experiences
for associates and guests through sophisticated and warmly authentic service encounters and
efficient customer service.
Employment History
Airborne Language Analyst – U.S. Air Force (Dec 2007 – Jan 2016)
Experience Summary
Skilled professional with 8 years of experience in administrative management and support
serving as training manager for 600+ direct and extended organizational personnel.
Summary of Skills
 Oral/Written Communication  Microsoft Office Proficiency  Attention to Detail
 Management/Leadership  Conflict Resolution  Customer Service
 Teamwork/Followership  Effective Task Switching  Planning/Scheduling
Event Planning/Coordination Experience
 Facilitated largest Air Force anti drunk-driving program, Airman Against Drunk Driving
(AADD). Initiated awareness of AADD through multiple social media sites and renovated
AADD advertisement through posters and social media sites decreasing overall DUI/DWI
incidents in the local community.
 Planned base Underprivileged Children’s Holiday parties for 3 consecutive years to include
fund allocation for gift purchase and scheduling child pick-up and drop off boosting morale
of local community.
 Coordinated quarterly organization Booster Club fundraising events, to include bake sales,
raffles, cook-offs, etc., resulting in raising approximately $17,000.00 in a three-month span.
 Commenced 3-day support drive for Moore, Oklahoma tornado victims and transported
$500.00 in aid supplies for families in need.
 Assisted in planning of Prisoner of War/Missing in Action Luncheon (POW/MIA) to
include catering arrangements, RSVP accountability, and decoration set up honoring 100+
veterans having previously served under POW/MIA statuses.

2. Management/Leadership
 Supervised/Proctored 200+ occupational requisite tests annually ensuring at least 90% of
personnel were adequately trained for real-world job accomplishment.
 Scheduled and trained personnel in alarm procedures and security/safety policies and
standards to provide 24-hour security for $25M sensitive information facility enabling 24/7
organizational protection.
 Created, maintained, and updated records and files for 600+ organization personnel
ensuring confidentiality of sensitive and personally identifiable information.
 Working proficiency in data entry, retrieval, and transmittal through computer databases
including Microsoft Word, Excel and PowerPoint.
 Assisted front line management and senior level leadership by providing oversight, training,
scheduling, counseling, disciplining and motivating and coaching 30+ employees monthly.
Teamwork/Followership
 Collaboratively performed auditing and review of organization policy and procedure
guidance workbooks informing senior leadership of organizational manpower, training and
certification capabilities for annual scheduling and operation accomplishment.
 Developed thorough and accurate training plans for 100% new employees through positive
working relationships with contracted employees, multi-functional offices and front line
supervisors.
 Apprised operational supervisors of perishable time sensitive information and prioritized
post-operation analysis for improvement of procedures, techniques and planning.
 Supported international relationships in training United Kingdom citizen counterparts in
prerequisite training for job accomplishment.
 Fostered diverse workforce relationships with Qatari nationals overseas by establishing and
honoring contracts and international policies.
Education
University of New Orleans, New Orleans, LA 33 semester units in Hotels, Restaurants and
Tourism