1. Mariya (Masha) Clay
Chicago, IL 60616
Phone 563 499 5722 Email mashabasha912@hotmail.com
A multi-skilled professional with an excellent track record of managing complex projects in various environments
and working with cross-functional project teams. Fluent in Russian, Ukrainian, English; written German and
Spanish
Proficient in Microsoft Word, Excel, Outlook, Power Point, Publisher, SAS, JMP, SPSS, Salesforce
PROFESSIONAL EXPERIENCE
TCS ES (Pacific Oaks College/ Chicago School of Professional Psychology Chicago, IL
September 2013- Present
Admissions Counselor
 Conduct interviews to determine student’s eligibility for admission
 Track student participation from application to enrollment by using various data tracking systems
 Contact new applicants through phone calls, emails, etc. to assist with completion of enrollment process
 Follow up with new and existing applicants to ensure enrollment and registration
 Prepare reports to reflect both outreach activities and outcomes
 Assist new applicants who walk-in or call-in seeking admission to the college
 Inform new students and families of the admissions requirements, transfer guidelines, financial aid and
scholarship information
 Demonstrate Productivity benchmark achievements on the daily basis by utilizing time management
skills
 Keep up to date with program knowledge and modifications
 Gather information from prospective students who did not enroll via individual interviews, focus groups,
and othermeans to better understand ourvalue proposition, marketing, and customer service
 Work collaboratively with recruiters, Registrar’s Office and other key departments/individuals within the
college to create a seamless transition from application through enrollment and registration process
 Adhere to Customer Service Excellence standards
 Participate in the Training process,including new hire onboarding,training and interviewing
Member of the Social Committee
AT&T Rock Island, IL
March 2008-May 2013
Sales consultant
 Resolve customers billing and service inquiries with the highest degree of courtesy and professionalism
to settle customer issues with one call resolution.
 Make recommendations according to customer's needs on features, accessories,upgrades and rate plans.
 Stay current on the promotions and pricings in the fast paced call center environment.
 Builds a continuous relationship between the consumer and the company.
 Train peers on systems and sales tactics. Provide the team with motivation to reach maximum sales
output and resolve escalated customer issues.
 Provide peers with feedback from listening to live calls to improve sales.
 Run huddles to improve sales and provide tools on learning the newest promotions.
 Listen to live calls and design a plan to improve productivity.
 Maintain high levels of sales and customer satisfaction.
 Work in multiple queues and interact with various online systems while speaking with the customer

2. AT&T Moline, IL
March 2007-May 2007
Spring Intern – Deere & Company
 Developed contract books between AT&T and Deere & Company that increased cus tomer’s level of
satisfaction.
 Attended and assisted in preparing vital customer documents for weekly and monthly meetings with
customers.
 Attended meetings with Cingular representatives to help develop a strategic approach to offer new
products and promote customer’s interest.
 Created and organized spreadsheets to reflect billing information which required AT&T internal
network knowledge.
 Helped improve the stewardship process for Deere & Company that increased AT&T’s vendorrating.
 Worked togetherwith AT&T management to develop a Total Account Management plan, which helped
 AT&T focus resources to Deere’s critical applications. This resulted in saving both company’s money
and raising client’s overall service satisfaction.
 Supported the team in maintaining strong business relationships with the customers.
Augustana College Rock Island, IL
May 2005-April 2006
Alumni/Development Office Assistant
 Was responsible for managing daily office operations.
 Assisted efforts to develop and maintain relationships with potential donors. This included writing
letters and arranging annual activities for the alumni.
 Provided feedback to senior level administration with suggestions forpossible events and better ways to
keep communication channels open.
 Participated in new hire orientation that involved office responsibilities and staff development.
Augustana College Rock Island, IL
October 2003-March 2005
Admissions Office Assistant and Tour guide
 Educated parents and prospective students about curricular advantages and community involvement
opportunities at Augustana College.
 Provided feedback to admissions counselors about potential students and the overall success oftours.
Award and Honors__________________________________
 United States Agency for International Development: Selected for $10,000 award for study in United
States under Future Leaders Exchange Program, 2002-2003 Academic Year.
 Dean’s List, 2003-2004 Academic Year.
Presidential Scholarship Award, 2003-2007 Academic Years.
 International Grant, 2003-2007 Academic Years.
 Aristeia Freshman Honor Society, 2003-2004 Academic Year.
 AT&T Intern of the Month,Moline, IL, May 2007.
 T-500 award winner for outstanding sales and service.
 Circle of Excellence winner for reaching top 3% of representatives’sales for 2009 fiscal year.
EDUCATION
Chicago School of Professional Psychology,Chicago, IL October 2014- August 2016
Master of Arts: Organizational leadership
Augustana College, Rock Island, IL September 2003- May 2007
Bachelor of Arts: Concentration: International Business, Minor: Speech Communication