1. DONNA BARKLEY Phone: (215) 704 6961
Email:donnabar54@gmail.com
Objective
I am looking to secure a position that will utilize my many years of office work experience.I have extensive experience in
several computer software programs, and an exceptional customer service background with the ability to work well with
people, along with strong communication and organizational skills, and ability to provide a proven attention to detail.
Work Experience
FRONT DESK RECEPTION IST - NC MedAssist-Charlotte, NC-April 2016 to December 2016
 Greets Visitors/patients ina professional manner.
 Answers andtransfers telephone calls.
 Gives incomingmail to the Director of Patient Engagement for distribution.
 Hands out client surveys whenappropriate
 Helps Patient Services Coordinator re-enroll clients.
 Answers client questions using the Pioneer software.
 Assist with other office relatedduties as needed.
DATA ENTRY SPECIALIST – Philabundance- Philadelphia,PA– December 2013 – May 2015
 Verifiedentereddata byreviewing, correcting, deleting, or reenteringdata
 Combineddata from multiple systems when information is incomplete
 Purged files to eliminate duplicationof data
 Maintainedoperations byfollowing policiesandprocedures;reported neededchanges
 Maintainedcustomer confidence and protected operations bykeeping informationconfidential
 Proven abilityto type 35 words per minute
 Proficient inperforming relatedadministrative tasks
 Produced monthlystatistical reports to management
 Worked withCitrix andNavisionsoftware to maintainrecords
KEY ACHIEVEMEN TS
 Accuracyprovidedinpositionallowed the agencyto collect an additional 10 millionpounds of foodduring one fiscalyear.
ADMINISTRA TIV E ASSISTAN T - Philabundance- Philadelphia,PA- October 2010 - December 2013
 Handledadministrative matters including screeningcalls, composing documents, andorganizingofficesfor efficiency
 Interacted professionallywith all levels of staffandmaintainedthe highest level ofconfidentiality
 Purchasedandmaintainedoffice supplyinventories
 Opened, sortedanddistributedincoming messages and correspondences
 Processeddailyreports for allagencyfood donations
 Greetedvisitors and determined to whomandwhentheycouldspeakwith specific individuals
GIFT PROCESSO R - Philabundance- Philadelphia,PA- September 2008 – October 2010
 Processeddonor gifts inthe Raiser’s Edge database system
 Sent out acknowledgement letters to donors via the Raiser’s Edge software
DEVELOPMEN T ASSISTAN T COORDINATO R – Robert Half International - Philadelphia,PA- March 2007 – September 2008
 Worked at various companies andmaintainedtheir accounts andentries inRaiser’s Edge and PeopleSoft for development
fundraising offices
 Assistedinthe concept, design, support, andexecution ofseveral fundraisingevents

2. BIOGRAPHICAL TECHNIC IAN – Widener University - Chester, PA - June 2006 – September 2006
 Updateddemographic records in Raiser’s Edge database system for the Donor Relations Department
 Served as back upfor the LeadFinancial Clerk
 Assistedsupervisor withprojects as needed
 Assistedinthe concept, design, support, andexecution ofseveral fundraisingevents
STORE MANAGER – Motions Dance and Fitness Shoppe – Drexel Hill,PA- June 2005 – April 2006
 Assistedcustomers withclothing andshow selectionfor various dance classes, dance schools, andchurches
 Receiveddailymerchandise andmaintained accurate inventory
 Supervisedother employees in absence of owner
QUALITY ASSURANC E COORDINATO R – JEVS - Philadelphia,PA- January 2005 – June 2005
 Worked withthe teamof ClinicalSupervisors and Case Manager Aides
 Receivedandtracked all referrals to the unit
 Reconciledall data betweenthe STEPdatabase andAIMSdatabase ofthe PA Department ofPublic Welfare
 Preparedmonthlywrittenandstatistical reports for the Clinical Director andProgram Director
QUALITY SPECIALIST I – Mercy Health Systems - Philadelphia,PA- June 1998 – December 2003
 Responsible for timelyaudit ofdata entryrecords
 Compliedalldata in an Access database for monthlyreports
 Maintainedstatistical data of98% error ration for accuracyrequirements
 Created procedure for newemployeesto followto processforms
 Assistedsupervisors with trainingnew employees onhow to process forms
Education
B.A. SOCIOLOGY – Delaware State University - Dover, DE -1975
Volunteer Work
MedAssist – Charlotte, NC
Clerical
Event Support
COCC – Philadelphia,PA
Community Outreach