24. itSMF
BELGIUM
Clarity!
For Customer:
What to expect
On what conditions
For Service Provider:
How to act depending on the situation
How to look at the results
25. Reaching agreements Comply with agreements
Service Level Management
itSMF
BELGIUM
Draft agreements
Customer survey
SHOW your
Processes & services
Report results
26. Reaching agreements Comply with agreements
Service Level Management
itSMF
BELGIUM
Draft agreements
Customer survey
Monitor your
Processes & services
Report results
47. itSMF
BELGIUM
Jan spend his whole Saturday baking 6 cakes for
his birthday party on Sunday. There where 30
people invited but just 15 confirmed they would
come by. How many cake does Jan has for each
guest?
6 cakes divided by 15 people. How many cake
for each?
49. itSMF
BELGIUM
We are constantly improving TOPdesk
functionalities to stay a first class tool. What are
your thoughts on our most recent new and
improved design?
What are your thoughts on the upgrades to
TOPdesk?
51. itSMF
BELGIUM
How often do you use TOPdesks Help Center
topic and the email support center?
Q1) How many times a month do you use Help
Center topics?
Q2) How many times a month do you use the
email support center?