1. KETAN SHAH
Contact on: 09324359320
Email on: ketanshah786@gmail.com
SENIOR MANAGEMENT PROFESSIONAL:
Sales & Marketing / Business Development / P&L Accountability / Operations & Training Management
AN OVERVIEW
Extensive business background with sound understanding of basic framework of operations.
Repeatedly produced sustained business and revenue growth in changing markets.
Possess an integrated set of competencies that encompass areas related to Channel Development
A “Performance Driven Professional” bringing in rare level business acumen and record of achievements developed in over 18 years
Sufficient experience in managing entire process operations with an aim to accomplish corporate plans & goals successfully
Used instincts, insight, judgment, and timing to succeed on tough deal:
o Operations Management focusing on maximizing customer satisfaction, process compliance, etc.
o Process improvement initiatives to achieve maximum efficiency in various operations
Abilities in coordinating with internal/external customers for running successful business operations and experience of implementing
procedures and service standards for business excellence
Adroit in ensuring delivery of high quality services to support customer's business needs & achieving continued high customer
satisfaction from all operational users for services
Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills with proven abilities in team
management and customer relationship management
PROFILE SUMMARY
^ Sales & Marketing ^ Business Development ^ P&L Accountability
^ Channel Management ^ Key Account Manager ^ Profit Centre Operations
^ Brand Management ^ Process Enhancement ^ People Management
CORE COMPETENCIES
Formulating long term / short term strategic plans, conducting negotiations & marketing operations thereby achieving increased sales
growth across region / segment.
Steering operations with a view to achieve organizational objectives and ensure profitability.
Networking with financially strong & reliable channel partners, resulting in deeper market penetration and reach.
Conceptualization of & implementing the sales promotional activities as a part of brand building and market development effort.
Recruiting, mentoring & training personnel for the marketing / operation team for ensuring optimum performance to deliver quality
services in the market.
Framing work direction and plan for the associates after thorough assessment of their capabilities
Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in
planning for the process
Transitioning systems to upgraded versions to achieve efficiency in various operations; spearheading process improvement initiatives
Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined
guidelines.
NOTABLE ACCOMPLISHMENTS
Holding International Passport with valid VISA for U.K., Switzerland, France, Italy, Spain, Greece, China, Hong Kong & Cyprus.
Taken team count from 20 to 450 members in almost 6 years’ time across India.
Achieving company’s ranking on 7th rank distributors across World from 58th
rank within 6 years duration.
Setting up sales team from Jammu to Kerala with reasonable responsibilities.
Recipient of customer appreciation for single handedly managing operations in the portfolio and smooth month end closures by
overcoming all the challenges (June’06)
Consistency in performance & effectively handling crucial responsibilities.
Taking door count from 40 to 500 within span of 6 years’ time across India.
ACADEMIC DETAILS
F.Y B.Com cleared from KPB Hinduja College of Commerce.
S.Y.B.Com attempted KPB Hinduja College of Commerce – couldn’t able to attend examinations due to health issues.
BUT NEVER FAILED IN ANY SCHOOL OR COLLEGE TENURE.
PERSONAL DETAILS
Date of Birth: 26th
October 1975
Permanent Address: C 312, Govardhan Nagar, Opp. Poinsur Gymkhana, Kandivli West, Mumbai 400 067, Maharashtra.
