1. Ra’Shaad
Johnson
1141 9th Street
Altavista VA 24517
Home: 434-665-8715
Cell: 434-665-4155
Rashaad.e.johnson@gmail.com
Career Snapshot
 Commended performance
in key customer service
and sales roles.
 Expert in customer
care/communications,
problem solving,
relationship building and
coaching and developing
 MS Office “power-user”
Computer Skills
Word, Excel, PowerPoint,
Access, Outlook, E-workforce,
OMS, and other Order
management systems.
Mission Statement
Strive to exceed customer/
employer expectations by
delivering second-to-none
service. Maintain customer
centricity in all initiatives
and interactions, always
putting the customer first.
Customer Service, Sales, & Production
Specialist
Offering an award-winning track record of customer care excellence
within high-volume environmentsthat include…
Call Centers  Online Support  Customer Service Desks
Key Skills
 World-Class Customer Service
 Troubleshooting/ Problem Solving
 Up-Selling/Sales Support
 Customer Order Fulfillment
 Call Center Operations
 Complaint Handling
 Reports & Documentation
Professional Experience
MACHINE OPERATOR
LINE MEMBER
CUSTOMER SERVICE
REPRESENTATIVE
Innovaire Inc
Jcrew Inc
In-Service America Inc
TEACHER Minnieland Academy
CASHIER, COOK,
CREW MEMBER
Popeye’s Chicken
LINE MEMBER Tri-Tech Laboratories
 Provided telephone, online and face-to-face customer
service/support within a high-volume call center (handling an
average of 95 calls/internet inquiries daily), busy retail customer
service desks.
 Create Lesson Plans, activities, and provide care for students.
Provided a variety of materials and resources for children to
explore, manipulate and use, both in learning activities and in
imaginative play.
 Demonstrated ability to greet customers with individual
consideration as well as being well versed in taking food orders
professionally and promptly
Able to provide thorough information regarding menus and
products
Highly skilled in operating cash register / drawer and receive
payment from customer in cash or credit / debit /gift card
Profound skills in cleaning and stocking work and customer area
effectively
Proficient in assisting with a variety of kitchen-related functions
Great physical stamina to receive inventory, move and lifts food
and beverage products and supplies
Able to ensure appropriate food handling measures such as
wrapping, labeling, storing, rotating and checking temperature of
merchandise
 Assembly line worker in a large manufacturing plant. Proven
strengths in quickly learning new processes, technologies and
machinery