1. Caterina Marosa
185 14th Avenue, West Hoxton NSW | 0409 204 696 | Caterinamarosa@yahoo.com.au
Profile Summary
I am a highly skilled service coordinator with extensive experience in retail, manufacturing and production
and public service sectors. I have over 15 years of hands-on experience performing administrative,
managerial and support coupled with a friendly yet assertive and diplomatic nature.
Objective
To secure a Service Coordinator position with Service NSW utilising strong people skill and exceptional
communication expertise to contribute effectively to the long-term mission of the organisation.
Education
HLTFA311A APPLY FIRST AID | CASEY COLLEGE
 Provide First Aid response
 Life support
 Management of casualty(s)
 Incident reports
 Asthma & Anaphylaxis
ADVANCED DIPLOMA IN SECRETARIAL STUDIES | LIVERPOOL COLLEGE OF TAFE
 Office and business management
 Bookkeeping
 Business Law & Administrative Practice
 Human Resources Management & Labour Relations
 Financial Accounting
 Management
 Word Processing
 Qualified Grade 5/6 Clerk
HIGH SCHOOL CERTIFICATE | HOXTON PARK HIGH SCHOOL
 Year 10 certificate
Skills & Abilities
 Excellent communication skills
 Leadership & management
 Understanding of policies and procedural methods
 Electronic Diary management

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 Strong data analysis
 Computer literate
 Advances administrative abilities
 Planner & organiser
 Good interpreter and problem solving skills
 Adaptable & Flexible
 Programmes used
 SAP
 Pronto
 M3
 Attache
 Act 1.6
 Microsoft
 Excel
Professional Experience
ServiceController – ToyotaMaterial handlingAustralia. 06.06.2016 – 25.08.2016(Temp
Roll )
Position Description:
Primarily my role as a service controller is to handle and oversee day –to- day breakdowns and
maintenance of the units at the companies who own and rent forklifts.
All recommendations have been completed on time as per customer’s request.
Duties include:
 Demonstrated ability to provide effective & professional support services to the technicians
 Liaising with internal and external clients
 Book and schedule technicians for daily services and breakdowns
NSW/ACT SERVICE COORDINATOR | GARDNER DENVER INDUSTRIAL PRODUCTS | 13.03.2013 – 03.06.2016.
Position Description:
Primarily my role as a service coordinator is to handle and oversee day –to- day maintenance at the
companies that employ us.
I am also responsible for ensuring that the work is performed to an appropriate quality level and
complies with polices appropriate to the industry standards.
All recommendations have been completed on time as per customer’s request.
Duties include:
 Demonstrated ability to provide effective & professional support services to the technicians
 Knowledge of Risk management & WHS policies
 Experience in budgets and meeting and exceeding KPIs

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 Liaising with internal and external clients
 Book and schedule technicians for daily services
Key Achievements:
 Created and implemented templates to ensure communication is sent to clients in a timely manner
 Meeting KPIs on monthly basis which contributes to the business’s core values
 Demonstrated working with little or no supervision
 Maintained strong relationships with management, colleagues and clients.
SERVICE COORDINATOR | TRU-STEAM BOILERS PTY LTD | 09.01.2009 – 12.03.2012
Position Description:
As a service coordinator for Tru-Steam Boilers I was responsible for organising, scheduling and booking
technicians for allocated services. Handled escalated issues when required and conversing with
customers via the telephone and other communication channels.
Duties include:
 Demonstrated ability to provide effective & professional support services to the technicians
 Liaising with internal and external clients
 Book and schedule technicians for daily services
 Invoicing
 Organising inspections
 Sending correspondence to existing and new clients
Key Achievements:
 Demonstrated working with little or no supervision
 Maintained strong relationships with management, colleagues and clients.
 Developed and streamlined my negotiation skills
 Maintained effective internal relationships with technicians to later assist, coordinate and plan
workloads.
 Proficient ability to multi-task
ASSISTANT SALES MANAGER | THE SLEEPING GIANT | 23.04.2007 – 21.10.2008
Position Description:
The role is responsible for assisting the General Sales Manager and the Senior Assistant Store Manager
operational duties and providing customer support for quality service, customer satisfaction and driving
profitability.
Duties include:
 Assists in distributing work assignments to Associates and ensures store maintenance, cleaning
and appearance is up to company standards at all times
 Provide ad hoc support to the General Sales Manager & other head management when required
 Successfully address customer complaints and resolve issues in a timely and effective manner.
 Assistance in recruitment and interviewing processes
 Store promotions and visual merchandising
Key Achievements:

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 Demonstrated working with little or no supervision
 Maintained strong relationships with management, colleagues and clients.
 Maintained effective internal relationships with technicians to later assist, coordinate and plan
workloads.
 Proficient ability to multi-task
 Ability to create an optimal working environment to promote staff engagement and business
productivity.
STORE MANAGER | SMOKE MART & GIFT BOX | 13.11.1996 – 08.02.2007
Position Description:
Primarily my role as store manager consulting with all suppliers over the phone and in meetings with
them. Training junior and casual staff. Banking clearances, bookkeeping and ledger management.
Displaying stock, general maintenance of the store, management meeting on store performance and
training of new staff.
Duties include:
 Lodging banking clearances on a day –to- day basis
 Attendance of Supplier meetings (Note taking, meeting minutes and providing support to
spokesperson and preparation of agendas and meeting rooms)
 Training new staff
 Organising visual merchandise
 General store management and overseeing the day –to- day operations of the store
Key Achievements:
 Demonstrated working with little or no supervision
 Building customer relationships
 Proficient ability to multi-task
 Ability to create an optimal working environment to promote staff engagement and business
productivity.
 Advancement in position from junior to management level.
 Customer satisfaction with a wide range of people.
 Excel in a team environment
References:
Name: David Roberts – Company: Toyota Material Handling Australia
Position: Area Service Representative
Phone Number: 0403 329 593 Email: droberts@tmha.com.au
Name: Stephen Jones – Company: Gardner Denver

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Position: Service Manager
Phone Number: 0427 983 531 Email: Stephen.jones@gardnerdenver.com
Name: Steve Symonds – Company: Gardner Denver
Position: Senior Technician/ Parts Division
Phone Number: 0458 487 616 Email: stephen.simons@gardnerdenver.com
Name: Natasha Wilson – Company: The Sleeping Giant
Position: Second In-Charge
Phone Number: 0427 654 385
Name: Goran Horak – Company: Tru-Steam Boilers
Position: Owner/Founding Director
Phone Number: 0425 235 158