1. FAUZIA TURIZO
Mobile no; +971 527 014 797
E-mail; fauziaturizo2012@gmail.com
Visa status; Employment
Nationality; Ugandan
Marital Status; Single
Date of Birth; 1st.August.1989
PERSONAL OBJECTIVE
A very hard working team-player seeking for a position that will benefit from my customer
service experience and positive interaction skills where my 3 years’ experience can improve the
customer satisfaction. I can maximize my people oriented experience, communication skills and
problem solving analysis and abilities.
QUALIFICATION SUMMARY
 Ability to organize, prioritize and work under extreme work pressure, heavy work load
and deadlines.
 Managed over 10 employees as a team leader at forever 21 Marina Mall, maintaining an
atmosphere of exactness, efficiency and attention to details.
 Earned the 2015 “Customer Service Excellence Award” in forever 21, Marina Mall
which comprised of over 40 staff.
 Encouraged creativity and higher-order thinking to increase work mates’ performance.
 Ability to work in a fast-paced, intense environment smoothly.
 Able and willing to assist co-workers, supervisors, and clients in a cooperative manner.
 Possess excellent communication and inter-personal skills.
 Dependable employee with common sense and a variety of skills.
 Proven ability to gain customer’s confidence and trust.
 Helped forever 21 Marina mall attain highest customer service rating (as determined by
the mystery shoppers)—earned 100% in all categories including communications skills,
listening skills, problem resolution and politeness.
WORK EXPERIENCE
June, 2014-Present: FOREVER 21 (SHARAF RETAIL), Sales Executive, Abu Dhabi.
Responsibilities;
 Developing positive relationships with shift team by understanding and addressing
individual motivation, needs and concerns.

2.  Maintaining good relationships with the companies’ customers through regular phone
contacts, e-mails, or personal contacts.
 Training new joiners about safe cash in and cash out (cash management procedures).
 Maintaining professional and technical knowledge by attending organizational trainings,
reviewing professional publications, establishing personal networks, benchmarking state
of the art practices, and participating in professional societies.
 Educating cashiers about products’ knowledge, cash handling, using debit & credit cards
machine, accepting vouchers and foreign currencies as per the company policies.
 Preparing reports by collecting, analyzing and summarizing information.
 Maintaining quality service by establishing and enforcing organization standards.
 Providing assistance to the management in taking the appropriate decisions in discussions
regarding products and special promotions.
 Contributing to positive team environment by identifying changes in partner morale and
performance and communicating them to the store manager.
Mar, 2013-May, 2014: WOOLWORTHS (SHARAF RETAIL), Sales Associate, Abu Dhabi.
Responsibilities;
 Greeting and welcoming customers with a gracious smile and thanking them while
leaving.
 Maintaining accurate petty cash records, preparing reimbursement summary and
arranging additional replenishment if required.
 Providing accurate customer feedback about their experience shopping with us.
 Handling deliveries of stock from suppliers or warehouse and storing them appropriately.
 Ensuring compliance with company policies and procedures and audit compliance for till
procedures, daily banking and safe reconciliation.
 Communicating with fellow members to ensure smooth flow of the store’s activities.
 Anticipating customer and store needs by constantly evaluating environment and
customer for cues.
 Ensuring that all the store’s standards are followed in all ways while on the flow and with
other requirements (attendance and breaks).
Jan, 2011-Nov, 2012: SIMBA TELECOM Kampala, Uganda, Cashier,
Responsibilities;
 Entering purchases into cash register to calculate total price.
 Accepting cash, checks, or bankcards for payment; completes check and bankcard
transactions according to established procedure.

3.  Counting money, giving change and issuing receipt for funds received.
 Calculating discounts or references; requesting customer identification for certain
discounts and receipts as required.
 Maintaining sufficient amounts of change in cash drawer.
 Balancing cash drawer and receipts; document discrepancies.
 Training new joiners about safe cash in and cash out (cash management procedures).
 Keeping the register area neat and stocked with necessary supplies.
 Assisting in other areas of store such as clean-up, shelf-stocking, or keeping merchandise
displayed in an orderly manner.
ACADEMIC QUALIFICATION
2012 Certificate in Customer Service Excellence, YMCA.
2010-2011 Nursing Aid, Makerere University.
2008-2009 Advanced Certificate of Education, Ndorwa Secondary School.
2000-2004 Ordinary Certificate of Education, Ndorwa Secondary School.
LANGUAGES: English, Luganda and Swahili.
HOBBIES: Making new friends, watching movies, dancing, and listening to music.
REFERENCES: Available upon request.