1. Prepared By:
1. Anindita Bhattacharya
2. Sudip Das
3. Shubhashish Deb
4. Jothika Sinha
5. Dalia Thapa
6. Shiv Kumari Limbu

2. Capacity
Planning
Product and
Service Design
Location
Planning
Equipment
Selection
Decision Theory represents a general approach to
decision making which is suitable for a wide range
of operations management decisions including:

3.  Experience
 Experimentation
 Research and analysis

4.  Decision making under certainty
 Decision making under risk
 Decision making under uncertainty
 Decision making under conflict

5. RATIONAL MODEL NORMATIVE MODEL

7. All about working with other people.
An ability to get along with others while performing the
job.
Characteristic traits like manners, attitude, courtesy,
habits and behavior.

8. •The organizational
context of how
interpersonal skills
are used can be
shown by the vast
number of
interpersonal
interaction.

9.  Take the relationships
viewpoint
 Internally
 External

10. Smile
Be appreciative
Pay attention
Practice active listening
Bring people together
Resolve conflicts
Don’t complain

11.  Decision Theory Approach is a
technique.
 It is a process.
 This approach is goal oriented.
Interpersonal behavior is needed
to develop skills in working
environment.
Interpersonal behavior skill
model
Tips of Interpersonal Behavior