Supervision:Then, Now, and the Future     Electronic Presentation through        the Kolb Learning Cycle
Supervision:Then, Now and The Future   Beth Jones   Instructor Dr. Denise Low-Weso   BBA 310   10 March 2013
Overview   Introduction   Concrete Experience   Reflective Observation   Abstract Conceptualization   Active Experime...
Introduction   Purpose     Share supervision experience     College credit for class   Kolb Learning Cycle     Model ...
The Course Information   Course: Principles of Supervision    (BSAD 109)   Basic supervisory responsibilities as    appl...
Kolb Learning Cycle      Active Experimentation         Concrete Experience      Doing something different      What has b...
Concrete Experience   United States Air Force     Electronic   Maintenance Team      Lead     Electronics Laboratory Su...
USAF   Supervisor for small workcenter    in Electronics Laboratory and    Plans & Scheduling   Developed a military lea...
Concrete Experience   Target     Human  Resources Assistant     Food Services Team Lead
Target Store   Human Resources position    dealt with employee benefits,    scheduling, interviewing, and    hiring   Ma...
Concrete Experience   Hollywood Casino     Environmental   Services      Supervisor     Environmental Services Manager
Hollywood Casino   Diversity of team members   Training and accountability were    emphasized while allowing    flexibil...
Thoughts on Air ForceExperiences   Military          set leadership style   Respect came natural   Documentation is imp...
Thoughts on Target Experiences   Mentorship   is needed, even for    supervisors   Without structure and discipline. A  ...
Thoughts on CasinoExperience   There  needs to be a balance    between accountability and    compassion   Quality commun...
Do you listen or talk?
Abstract Conceptualization   Daily Interactions     Verbal and non-verbal      communication     Listening skills     ...
Feedback Time!
Abstract Conceptualization   Feedback     Timely     Positive  feedback     Future based constructive      criticism w...
Appraisal Fear?
Abstract Conceptualization   Appraisal Process     Benefits the company     Does not benefit the team      member’s nee...
Communicating Forward….
Active Experimentation   Feedback Example - Timothy     Set stage for supporting the team      member     Used open end...
Active Experimentation   Manager Feedback to    Supervisor - Mahlet     Shared  information and let her      make plan  ...
Summary   Supervision has many tasks   Leadership style comes through    experience   Communication is involved in    e...
Questions?   Contact Beth Jones     Bethjones.habibi@yahoo.com     (816)   500-9393
Works Cited   Kolb, David. Kolb Learning Style    Inventory. Version 3.1. Hay    Group, 2007. 5-10. Print.
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Supervision

  1. 1. Supervision:Then, Now, and the Future Electronic Presentation through the Kolb Learning Cycle
  2. 2. Supervision:Then, Now and The Future Beth Jones Instructor Dr. Denise Low-Weso BBA 310 10 March 2013
  3. 3. Overview Introduction Concrete Experience Reflective Observation Abstract Conceptualization Active Experimentation Summary Works Cited
  4. 4. Introduction Purpose  Share supervision experience  College credit for class Kolb Learning Cycle  Model used for paper  Assimilating learning style
  5. 5. The Course Information Course: Principles of Supervision (BSAD 109) Basic supervisory responsibilities as applied to hiring, training and directing a work force. Human relations, performance evaluation, grievance handling, and dealing with employee problems.
  6. 6. Kolb Learning Cycle Active Experimentation Concrete Experience Doing something different What has been done Abstract Conceptualization Reflective Observation Experience supported by research Thoughts and feelings
  7. 7. Concrete Experience United States Air Force  Electronic Maintenance Team Lead  Electronics Laboratory Supervisor  Plans and Scheduling Supervisor
  8. 8. USAF Supervisor for small workcenter in Electronics Laboratory and Plans & Scheduling Developed a military leadership style Relied heavily on documentation and regulations Average subordinate was respectful and committed
  9. 9. Concrete Experience Target  Human Resources Assistant  Food Services Team Lead
  10. 10. Target Store Human Resources position dealt with employee benefits, scheduling, interviewing, and hiring Many challenges due to lack of organizational structure Average subordinate was short- term and preferred individuality
  11. 11. Concrete Experience Hollywood Casino  Environmental Services Supervisor  Environmental Services Manager
  12. 12. Hollywood Casino Diversity of team members Training and accountability were emphasized while allowing flexibility for compassion Formal feedback was scheduled monthly, and occurred informally on a regular basis Promoted to manager
  13. 13. Thoughts on Air ForceExperiences  Military set leadership style  Respect came natural  Documentation is important
  14. 14. Thoughts on Target Experiences  Mentorship is needed, even for supervisors  Without structure and discipline. A team will fall apart  Human Resources can offer a lot of beneficial information
  15. 15. Thoughts on CasinoExperience  There needs to be a balance between accountability and compassion  Quality communication with team members is crucial to an effective organization
  16. 16. Do you listen or talk?
  17. 17. Abstract Conceptualization Daily Interactions  Verbal and non-verbal communication  Listening skills  Prosocial behavior
  18. 18. Feedback Time!
  19. 19. Abstract Conceptualization Feedback  Timely  Positive feedback  Future based constructive criticism with goals  Assist in coping with negative feedback  Quality communication process
  20. 20. Appraisal Fear?
  21. 21. Abstract Conceptualization Appraisal Process  Benefits the company  Does not benefit the team member’s needs  Continual feedback prior to remove any surprises  Fairness and consistency structured into process
  22. 22. Communicating Forward….
  23. 23. Active Experimentation Feedback Example - Timothy  Set stage for supporting the team member  Used open ended questions  Listened more than spoke  Goals were set by employee  Plan was made  Feedback process was setup
  24. 24. Active Experimentation Manager Feedback to Supervisor - Mahlet  Shared information and let her make plan  Observed feedback session with hourly team member  Gave feedback  Needed to truly listen to the question  Great opening questions  Good followup
  25. 25. Summary Supervision has many tasks Leadership style comes through experience Communication is involved in each process Quality communication is key Practice new skills
  26. 26. Questions? Contact Beth Jones  Bethjones.habibi@yahoo.com  (816) 500-9393
  27. 27. Works Cited Kolb, David. Kolb Learning Style Inventory. Version 3.1. Hay Group, 2007. 5-10. Print.

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