1. StevenL.Frix 515 LincolnSt- Pulaski,TN 38478
931-309-3433- steven.frix@outlook.com
https://www.linkedin.com/in/steven-frix-950bb694
IT HELPDESK SPECIALIST
Proven IT Helpdesk Leader with 9 years of escalatingexperiencein information Technology, IT Operation,Project
Management support, IT infrastructure, and ITManufacturingExpertise.
 Energetic professional who will recognizeand resolve ITchallenges that savethe company time and
money
 Track and record supportingmanagement with IT infrastructureand manufacturingprojects working with
multiplecountries and culture successfully deployingITobjectives.
 Able to make decisions and supportalignmentof IT with business SLA’s, continuity,and performance
targets.
PROFESSIONAL EXPERIENCE
MAGNETI MARELLI HOLDING USA, INC- Pulaski, Tennessee
(One of the world’s largestTier 1 Automotive Supplier and a $5.9Beuros in sales)
IT SupervisingSpecialists (February 2015-Present)
Coordinateand maintain the IT Helpdesk organizations of the local Pulaski plants of COFA and Automotive Lighting
business lines.SupportIT infrastructure,business applications,manufacturingIT,ISSO security and its
implementation, and operational activities thatincludeHW/SW deployment, end user training,pastand current
helpdesk specialisttrainingand job preparation,incident/ticketmaintenance, and communication.Ensure
Helpdesk incidents handled within SLA timing, assetmanagement accurately managed,and supportof local
LAN/WAN network cabling/troubleshooting/ PC supportconsists of setup , imaging,application
installation/support,and hardwarediagnostics.Telecommunication supportincludes Siemens VOIP desk phone
setup/installation/support,and hardwarediagnostics.Currently managingCisco switches,portconfiguration,full
weekly, monthly, and yearly backups of our shared network drive.Outlook email troubleshooting,and account
management, mobile cell phone setup/troubleshooting/security management. Responsiblefor Active Directory
(AD) supportof network login and troubleshootingof local end users.Report directly to local ICTsite Manager and
indirectly to Magneti Marelli (MM) NAFTA InfrastructureManagingDirector.
 Credited for creating and maintainingITwork instructions,bestpractices,and assetmanagement support
for all United States and Mexico sites
 Maintained and supported successful key manufacturingquality and lottraceability softwareand
hardwareinstallation project(RAD)
 Managed all HelpDeskdayto day operations,projects,andsupplying the departmentwith
whatwas needed
 Adminoverall RADsystems(Over75 betweenthe twoplants)
 Managed over1,000+ users
 Led local team with number of successful closettickets and SLA rates from startingimplementation to
present for new Helpdesk incidentreport system. Also had highest feedback ratingof all helpdesk
employees in North America
 Individually recognized by MM NAFTA ICT Director for IT efficiency performance, and teamwork usingthe
ICT Helpdesk application atthe Pulaski,TNlocation.

2. StevenL.Frix 515 LincolnSt- Pulaski,TN 38478
931-309-3433- steven.frix@outlook.com
https://www.linkedin.com/in/steven-frix-950bb694
US ARMY, Albertville, AL 35950
United States, Afghanistan
U.S. ARMY SOLDIER (September 2006- September 2014)
Lead a military unitwhileperformingscheduled maintenance on equipment, vehicles,and work area,work
schedulingfor 10+ soldiers,and communication activities fromlocal Helpdesk to regional Afghanistan locations.
Coordinated communications,electronics,and computer technology to support operations and maintenance of
the LAN/WAN network. Supported IT Helpdesk activities which included addingand maintainingprinters,email,
resetting logins,managingsecureand unsecure networks, assetmanagement, incidentmanagement, and projects.
Trained offices regardingcommunications.Provided 24x7 onsitetechnical support.Served as hand on technical
supportduringnetwork changes and upgrades. Support PC operations included HW/SW support,installations,
testing, imaging, and maintenance.
Technical Skills
 OperatingSystems- Windows Server 2000/2008,Windows 10/8/7/XP
 Software- Java downloads and updates, Zebra Printer installation
 Administrative& ClientManagement- LAN Sweeper, SAP GUI Installation,OfficeSuite(includingproject,
visio,access,and sharepoint)
 Network & Technology- PulseSecure VPN installation,training,and troubleshooting,Active Directory
management, VOIP, WAN, VLAN, Exchange server for both laptops/desktop and mobile phones, and
Outlook
 Backup Storage- maintained all backups for the entire network for the Pulaski Site
Education/ Professional Development
ITT Technical Institute- (June 2012-March 2015)
Associates Degree in Network Systems Administration