1. FRANCIS ARNOLD LABAGLAY
Corniche Tower, Consulate Area, Burdubai, Dubai, U.A.E. | Mobile No. 0529030588
francisarnold.labaglay@gmail.com
IT-Sys. Admin./Technical Support
Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex
technical problems, utilizing advanced resolution procedures.
 Worked for 10 years in Gov’t. Own and Control Corporation (PHIL.) as Computer Operator- Tech.
Support. Serving companies’ personnel in IT and desktop-help-desk.
Objective – Professional growth and development in software and hardware technical support.
Key Skills:
 Outstanding analytical, problem-solving, and troubleshooting ability.
 Local Area Networking (LAN), Wide Area Networking (WAN) Installation/Configuration.
 Windows XP/Vista/Windows 7/Windows 8/Linux-UNIX/Windows Server, Small Business Server
Active Directory-DNS/DHCP, TCP/IP, Ethernet, w i r e l e s s r o u t e r a n d F i r e w a l l
Configurations.
 MS Office, HTML, Wordpress.
 Both independent and team worker, as required.
 Social Media Marketing (SMM), Search Engine Optimization (SEO).
■ Professional Background
XXTREME SIMULATION RACING CLUB - (December 2013 to Present)
D-05, Business Athrium Bldg. Oud Metha, Dubai, U.A.E.
www.xxtremesimulation.com
Computer Technical Support/Sales
Main Functions:
 Maintaining the Server and Racing Simulators in good running conditions.
 Download and update racing software latest version and patches.
 Maintain and update company website via wordpress / SEO.
 Identify and solve computer software, hardware, and website problems.
 Analyse user problems and make suggestions for prevention of future problems.
 Assemble, install and test computer software, networks, and servers.
 Keep records of the problems raised by computer users.
 Update and repair equipment.
 Social Media Marketing (SMM).
 Run test programs on computers and related equipment.
Notable Performance:
 Ran routine troubleshooting and configuration.

2. Digos Water District – (April 2002 to November 15, 2013)
Rizal Ave.,Digos City, Davao Del Sur, PHIL.
Tel no. +63 082 5532111
Computer Operator/Data Entry
Main Functions:
 Administering the Integrated Utility Management System Software.
 Maintain Active Directory (CENT OS) Data Server in good running condition
 Diagnosis of desktop, Software application, networking and infrastructure issues.
 Troubleshooting PC’s, laptops and mobile devices.
 Data Entry.
 Maintaining a log of all problems detected and system backups.
Notable Performance:
 Responsible for the installation and maintenance of all Company IT equipment’s (Active
Directory/Data Server and workstations, laptop, printers, switch hub/router, scanners and other
electronic devices.
■ Training and Seminars:
 Linux Networking & System Administration Training– WebSystem Development Inc.
 Linux Operation & Open Office Productivity Seminar. – WebSystem Development Inc.
 Basic Customer Service Skills.- Philippine Civil Service Commission.
 Seminar-Workshop on the Preparation of the Internal Administrative Rules
on Sexual Harassment and CODI Formation. – Philippine Civil Service Commission.
 Billing and Collection System Software Seminar- Int’l. Microdata Computer Systems.
■ Education
 AMA-CLC Davao City, Philippines 1997 – 2000
Diploma in Computer System Design & Programming (Associate in Computer Science)
 Notre Dame of M’lang M’lang North Cotabato, PHIL. 1992-1996
High School (Secondary)
 Buayan Elementary School Buayan, M’lang, N. Cotabato 1986-1992
Elementary (Primary)