1. William Bennett
1712 9th
St. Oakland, CA 94607 Phone: 209-247-0906 E-Mail: bill.bennett34@gmail.com
1
Objective
To obtain a position with a forward thinking IT organization where I can contribute and improve the
overall productivity and quality of work using my technical and leadership skills.
Experience
Junior Infrastructure Administrator at Sungevity- Oakland, CA
June 2015 to Current (Hired as a Helpdesk Tier II)
Part of a 5 person team that supports 900 employees in 14 states and 5 countries
Designed process surrounding network configuration for global town hall broadcasts; Vetted and
recommended equipment for purchase and implementation.
Planned, designed and installed wireless network for new office floor build out, while directing and
interfacing with third party contractors.
Key member of team responsible for network deployment in Amsterdam office.
RingCentral administration: Responsible for clean ups, number auditing, ring groups and maintenance.
Responsibilities as Helpdesk Tier II
Single point of support for over 350 employees at any given time on shift. Responsible for supporting
employees in the corporate office and on field teams spanning three time zones.
Oversaw equipment management and deployment for field sales staff, including iPads, cellphones,
laptops and SIM cards.
Worked closely with Human Resources team to deliver a seamless onboarding experience for new hires
by ensuring appropriate equipment and accounts were ready to go.
Responsible for installing config profiles and maintaining mobile devices for all new field hires.
Systems Administrator at Alquire- San Ramon, CA
May 2014 to June 2015
Part of a 2 person team that supported 100 employees
Provided Tier I, II and III support for all Helpdesk issues company wide.
Migrated internal infrastructure (Active Directory Services) to the Cloud (Azure).
Planned and executed a migration from Exchange to Google Apps.
Led a second migration from Google Apps to Office 365.
Integral member involved in IT project planning and execution
Provided Tier I, II and II SiteOps support for customers, including off-hour issues.
Systems Administrator/Helpdesk at Inside Source- San Carlos, CA
November 2012 to April 2014
One person team supporting 50-100 employees
Sole Helpdesk team member, charged with all internal purchasing, ordering, inventory and support for
all internal hardware and telecomm needs.
2. 2
Point of decision for IT department; charged with and executed telecomm migration from analog to
RingCentral
Went from bare metal servers to virtual infrastructure, adding redundancy and failovers
Systems Administrator/Support at EchoFirst (SunEdison)- Fremont, CA
January 2011 to November 2012
Migrated homebrewed CRM data (from 4 separate databases) to NetSuite. Built Modules and reports to
suite a wide variety of company needs, interfacing with every department to ensure all needs were met
with flawless customer service and delivery.
Managed training of 15 customer support technicians in a call center in India
Lead technician for a Heldesk team that was constantly expanding.
Assisted management on the evaluation and implementation of policy and procedure.
Consultant and Technical Trainer- Infinix Inc.- Sunnyvale, CA
January 2011 to November 2012/Consulting work concurrent to EchoFirst
Charged with training Junior Support Technicians, providing special attention to matching technicians
abilities and attributes to customers’ needs.
Provided support as needed to Tier II and Tier III staff.
IT Intern- CDNetworks- Campbell, CA
March 2010 to September 2010
I opened the door to my career in IT as an Intern, directly handling the President/CEO’s personal
technical needs.
Established and maintained IT Helpdesk for duration of internship.
Skills
Asset Management, Exchange Server, VMware Hypervisor, Cloud Systems Administration, Sourcing,
Customer Service, Coaching, Contract Negotiation, Windows 10, Windows 7, Windows Server, System
Migrations, Telecom, Negotiations, Caffeine Consumption, CRM, ERP.
PLEASE CONTACT BY EMAIL ONLY.
