1. Ryan Lopes 5442 0864 ryanlopes@webmail.co.za
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Curriculum Vitae of
Ryan Lopes
(+852) 5442 0864
ryanlopes@webmail.co.za
Objective
I have a history of increasing business value by providing professional support
through excellent hands-on technical and system skill, passionate Customer Care
and detail orientated Project and Account Managing.
I strive to provide a Quality service to all stakeholders, and I am able to lead a team
that shares my values of commitment, accountability, respect and growth.
I am an honest, reliable, hardworking gentleman.
Education and Qualifications
Global Language Training
Teaching English to Foreign Learners (TEFL)
Date: June – August 2016
150 hour Master TEFL course
CTI
IT Engineering - Diploma
Date 2007 (January – November)
73% Average – transcript available upon request
NMMU (Nelson Mandela Metropolitan University)
Date: 2005 – 2006
IT Engineering
Alexander Road High School
Date Matriculated: 2004
English, Afrikaans, Mathematics, Biology, Computer Studies, Business Economics

2. Ryan Lopes 5442 0864 ryanlopes@webmail.co.za
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Employment History
Collaborative Xchange (VSC Solutions)
(Leading provider of Supply Chain technology and consulting solutions to emerging
markets across the globe)
Date: November 2013 – June 2016
Position: Account & Project Manager
 Account Manager- Provided top quality customer support to our client base;
consisting of Vehicle Manufacturers (Volkswagen SA, Daimler Chrysler, General
Motors SA) and their Local and International Suppliers. I signed up new Suppliers
to our Web and EDI systems each week, provided training, created User Manuals,
and assisted with any technical or user issues.
 Project Manager- Engaged with clients to discover needs, scope, plan, cost and
execute either EDI solutions or new System Builds. I worked with the Development
team to ensure time and design adherence, and was responsible for testing before
going live with projects.
 Sole provider of 24/7 support for a custom JIT system at Volkswagen SA - a
Production Critical supply call-off system ensuring no delays to the manufacturing
line.
Reference: Grant Marshbank (Chief Operating Officer, VSC Solutions)
(t) +27 11 523 4800 (e) grant.marshbank@vscsolutions.co.za
Dimension Data
Date: August 2010 – November 2013
Position: Senior IT Engineer
 Provided Helpdesk shift support for the entire South African branch of Volkswagen.
(2000+ users, 5000+ devices, 6 locations)
 Progressed from a Junior Engineer (one of 8), to Senior Engineer (one of 2).
 Key responsibilities included all IT requirements of the Managing Director of VWSA
and all Divisional Directors and Top Management.
 Maintained and supported all laptops, desktops, mobile phones/tablets and
peripherals, AV equipment, liaising with 3rd party subcontractors and setting up
meeting & conference venues.
 Liaised directly with VWSA IS Manager regarding Laptop and Mobile upgrade
options and projects
 Compiled and maintained a VWSA wide (6 locations) Asset Register, including
tagging new equipment and scrapping obsolete units.
Reference: Henry Abrahams (Helpdesk Manager)
(t) +27 41 9944285

3. Ryan Lopes 5442 0864 ryanlopes@webmail.co.za
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@Tell Communications
Date: Dec 2009 – June 2010
Position: Engineer
 Supervised a team of 2 people who installed and maintained VoIP telephone
systems throughout the city.
Alexander Road High School
Date: August 2008 - Dec 2009
Position: Assistant Network Administrator
 Supported the lead Network Administrator of the High School, consisting of 1000+
PC’s, laptops, printers, projectors, servers and any loosely IT related equipment.
 Maintaining all hardware and software, did daily, weekly and monthly server
backups, and liaising with 3rd party contractors, adding and amending all new
Staff and Students to the database
 Upgraded the School from Cable to Fiber optics, installed a new switch bank, and
upgraded the servers.
 Responsible for a successful project to equip the school with interactive
WhiteBoards and projectors, as well as teacher training and technical support.
 Coached the boys 2nd Water Polo team.
MicroSystems
Date: Jan 2008 – Sep 2008 (Company was closed)
Position: Technician
 Grew the customer base of a Small Business by providing quality hardware and
software support to SMB’s and private clients.
 MicroSystems was the sole Dell Support provider in the region.
Thatchwoods
(Thatchwoods is a top Wedding venue in Port Elizabeth.)
Date: 2007 - 2015 (part-time)
Position: Head Barman
 I worked my way up to Head Barman, tasked with Stock take, cashing up, paying
nightly wages, closing the venue, and client liaison. I enjoyed a long employment at
Thatchwoods and have remained close friends with the owners.
Reference: Roy Handley (Owner)
(t) +27 41 379 2906

4. Ryan Lopes 5442 0864 ryanlopes@webmail.co.za
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Experience
 Microsoft products (OS and MS Suits) – 10 years +
 Hardware and Software troubleshooting – 10 years +
 Customer Care – 8 years +
 Project Management – 2 years +
 Captain of multiple sports teams
Skills
 Teamwork
 Leadership
 Organization
 Patience
 Good problem solving
 Flexibility
 Ability to work under pressure
 Ability to lead on a task
 Honesty
 Reliability
 Logical thinking
Thank you for taking the time to review my CV in regards to the advertised
position.
Ryan Lopes.