1. NICOLE COLEMAN
711 Cosmopolitan Dr. NE
Atlanta, GA 30324
Phone: 770-940-7149
E-mail: nicolecoleman1101@gmail.com
PROFESSIONAL SUMMARY
Knowledgeable in Project Management Principals
Technology Use & Implementation / IT Networking / Troubleshooting & Configuration / SQL Scripting
Exceptional technical skills with the ability to learn complex business and technical concepts quickly. Notable
supervisory experience. Excellent organizational and interpersonal communication skills. Outstanding oral and
written communication skills. Self-motivated and able to work independently and as part of a team.
EMPLOYMENT EXPERIENCE-RELEVANT
CELERANT TECHNOLOGY CORP., Roswell, GA
Web Implementation Manager
Software Support Technician - 2012 - Present
Operate an effective application development group, ensuring proper resource management, delivery planning, and
adherence to development standards for system design, information security and documentation.
 Work with the Web Solutions teamand its business analysts and project managersto prioritize deliverables and manage
a shared project calendar.
 Coordinate the planning and execution of cross-team projects in collaboration with other application development
teams. Collaborate with QA team to ensure quality, auditability, supportability and security standards are met.
 Provide technical support/guidance to resolve issues.
 Support Implementation/Training Team with any customer issues.
 Log all incidents into the department call tracking system as per departmental standards. Assist in the creation of
knowledge base articles as they pertain to the present and future environment.
 Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls
pertaining to a similar issue, etc.
SPRINT NEXTEL, Atlanta, GA
Network Control Tech II – 2007 - 2012
Provided 24/7 strategic technical support involving: supporting and resolving all Telco T1 circuit outages for both CDMA
and iDEN utilizing network trouble ticketing system and remote T1 testing tools.
 Played an instrumental role in developing and implementing network remote T1 testing tools and processes to improve
the ASA capabilities, and to ensure quality service levels across all markets.
 Demonstrated excellent technical knowledge resulting in increased productivity and end-user satisfaction.
SPRINT LONG DISTANCE, Atlanta, GA
Network Technical Analyst – 2005 - 2007
Network Support Engineer – 1998 - 2005
Received fast-track promotion through a series of increasingly responsible decision making positions managing technical
support initiatives.
 Worked efficiently in a fast paced environment in meeting continual deadlines.
 Handled multiple mission critical priorities and demonstrated sense of urgency while making sound business
decisions.
 Investigated, troubleshot and resolved day-to-day technical problems and provided data and process analysis as well
as ad hoc reports as needed by internal customers.

2. EDUCATION
NORTH CAROLINA A&T STATE UNIVERSITY, Greensboro, NC
B.S., Engineering Mathematics Technology - GPA: 3.0/4.0, 1997
SOUTHERN POLYTECHNIC STATE UNIVERSITY, Atlanta, GA
Oracle Database Certificate, 2001
TECHNICAL SKILLS
Professional Development Coursework: Project Management-Risk Management,
Project Management-Managing Projects in Organizations, Oracle Database Administration I&II, SQL Statement Tuning,
PL/SQL Coding Technologies, Crystal Reporting.
10-Week Intensive Data Communications Program, LAN/WAN,Routers, Bridges, SONET,ATM, Frame Relay, X.25,
TCP/IP,SNA,IPXand SNMP Systems, Data scopes and other software analysis tools