1. Bill Austin
4920 North Bruce Street
North Las Vegas, NV 89081
(702) 683-9827 Mobile
(702) 657-1894 Fax
baustin999@att.net
OBJECTIVE To obtain a challenging and rewarding position.
EDUCATION Bachelor of Science Degree in Business Operations.
DeVry Institute of Technology, Phoenix, Arizona, June 1990.
Achievements Dean's List, DeVry Institute of Technology.
Senior Project Conducted a successful feasibility study for the Payroll Department of the City of Phoenix, Arizona outlining the
costs, benefits, and payback period to support the decision of installing a Local Area Network.
Curriculum The curriculum emphasized use of the computer as a tool to help achieve efficient organization management.
Accounting Quality Control Production Activity Control
Marketing Project Management Computerized Accounting
Logistics Strategic Management Business Report Writing
Business Law Motivational Leadership Capacity Requirements Planning
Public Speaking Facilities Planning Material Requirements Planning
Computer ~35 years experience using and servicing various computer systems, including over 500 college lab hours on IBM
and compatible computers. Software familiarity includes:
PC/MS-DOS Novell NetWare 2, 3, 4 WordPerfect Desktop Publishing & Scanning
Macintosh NetWare for Macintosh Lotus 1-2-3 CD Writing & Backup Software
Windows Delphi & Paradox MS Office Various Accounting Packages
Linux Windows Server OS X Server Remote Access and Monitoring
EXPERIENCE Network Engineer
Catamaran, Las Vegas, NV
AT&T Network Services Contract Position
December 2013 to February 2015
Network Integration Project – included updating Cisco Router and Switch configurations, updating existing
device profiles and adding new devices to the Solar Winds monitoring software, configuring and deploying
Cisco Switch stacks, Sonoma Time Servers, and OpenGear Out-of-Band Management devices, creating and
maintaining various spreadsheets and other documents to track site inventory and network update progress.
Independent IT/Telecom Technician
Self-employed, Las Vegas, Nevada.
June 2006 to Present
Provide installation, troubleshooting, and repair services for local area networks, analog/digital/VOIP phone
systems, desktop/mobile computers, network printers, and file/mail/dns servers. Install, extend, configure and
repair various WAN circuits (T1/DSL/Coax/Ethernet) and associated routers, switches, and voice gateways.
Computer Consultant/Software Developer
Self-employed, Las Vegas, Nevada. Pocatello, Idaho.
June 1997 to May 2006 August 1993 to May 1997
Provided consulting, training, installation, and maintenance services for desktop and portable computers, local area
networks, associated devices, and software. Developed database software for Paradox and D-Base tables using the
Delphi programming language. Provided custom system setup, configuration, and integration into existing
environments. Provided software and other system support services using telephone, fax, and e-mail.

2. Bill Austin Page 2
Computer Consultant/Accountant
Jordan & Co., Pocatello, Idaho.
September 1994 to June 1996
Maintained Local Area Network, all associated computers, telephone system, and modems. Instituted and ensured
compliance with data security and safety measures. Reviewed and recommended new software and hardware
upgrades as deemed appropriate. Trained personnel on new software and hardware as necessary. Provided
computer consulting and services for clients. Performed duties as Accountant as time permitted.
Service Manager
ComputerLand, Pocatello, Idaho.
March 1993 to August 1993
Serviced computers and laser printers, including Apple, IBM, NEC, Compaq, Hewlett-Packard, and many IBM-
compatible computers. Installed and maintained Local Area Networks. Tracked repair status, ordered parts,
completed paperwork, trained technicians, provided service support, and sales support as needed.
Senior Service Technician/Branch Service Manager
Lucero Computer Products, Pocatello, Idaho.
September 1991 to March 1993
Serviced computer equipment and laser printers, including warranty service on Apple, IBM, Compaq, NEC, and
Hewlett-Packard brands. Installed, maintained, and upgraded Novell Networks. Assisted in training new
technicians. Tracked status of repairs in progress, placed parts orders, completed warranty paperwork, provided in-
person and telephone support, and provided sales support as necessary.
Service Technician/Systems Consultant
Computer Systems Broker, Inc., Phoenix, Arizona.
September 1989 to June 1990
Controlled assembly and repair of computers, installed networks, monitored inventory system, trained new
technicians, helped determine specific configuration for needs and compatibility with current market standards,
provided user support and troubleshooting via telephone and in-person.
Retail Salesmaker
Radio Shack/Tandy Corporation, Phoenix, Arizona.
November 1987 to June 1989
Provided sales support and assistance for customers. Performed daily bookkeeping, weekly ordering, and payroll
on company computer system and transmitted to headquarters in Texas.
Assistant Manager/Produce Department
Saveway Market, Salmon, Idaho.
November 1985 to October 1987
Responsibilities included stocking merchandise, preparing and placing orders twice weekly, unloading trucks,
assuring customer satisfaction, and other duties associated with department. Secondary duties included operating a
cash register during peak hours and closing business three nights a week.
Stock Clerk
Saveway Market, Salmon, Idaho.
August 1977 to January 1984
Worked part-time during the school year and full-time during summers and after graduation. Duties included
stocking shelves, assisting customers, nightly cleaning, deliveries in company truck, some maintenance, and other
tasks as requested by manager.

3. Bill Austin Page 3
Volunteer Financial Clerk
The Church of Jesus Christ of Latter-Day Saints, Salmon, ID.
June 1986 to October 1987
Responsibilities included weekly preparation of deposits, maintenance and preparation of local financial records,
preparation of weekly and monthly reports, control of checking account, and necessary disbursement of checks.
Missionary
The Church of Jesus Christ of Latter-Day Saints, Virginia.
February 1984 to November 1985
Missionary service was in several cities in Virginia, including Roanoke where I served as Mission Recorder.
Responsibilities included statistical records maintenance, preparation of weekly and monthly reports, and weekly
mailings to missionaries throughout the region.
OTHER Apple Service Certified for Macintosh Computers and Apple Laser Printers. Hewlett-Packard Service Certified for a
variety of LaserJet Series Printers, Desktop Computers, and DeskJet Printers.

4. Bill Austin Page 4
REFERENCES
Lorin Casper Henderson, Nevada
lcasper@cox.net (702) 403-0851
Joe Cavender North Las Vegas, Nevada
jscav1@msn.com (702) 415-1779
Ralph Levine Las Vegas, Nevada
rllinfo@cox.net ( 702) 735-3131 / (702) 592-4971
Scott Sharples Las Vegas, Nevada
scott.sharples@vonage.com (702) 966-7794
Jennifer Ruddy Tampa, Florida
jruddy09@verizon.net (727) 967-1152