1. NANDIK PRAJAPATI
: +91-7600233086 (Personal), +91-9558788970(Home)
: nandik87@gmail.com, nandikprajapati7@gamil.com
: Please provide the link if you have LinkedIn account-nandik87@gmail.com
PROFESSIONAL
Warranty Administration & Quality Assurance (After Sales)
Industry Preference: Automotive/Automotive Parts
PROFILE SUMMARY
• Over 7 years of comprehensive experience in the arena of below
Warranty Administration / Processing Inventory Management Process Management
Quality Assurance Internal & External Auditing Client Relationship Management
• Proven expertise in managing service operations of a wide range of products with the distinction of spearheading
numerous customer service improvement initiatives
• In-depth knowledge of working and dynamics of automobile products with demonstrated abilities in optimizing
product performance and efficiencies
• Gained extensive exposure in leading the warranty operations for offering right warranty to customers
• Experience in auditing warranty processes & recommending required corrections if any discrepancies are identified
• Distinction of reducing warranty cost by imparting proper knowledge to concerned staff and further scrutinizing &
passing the warranty claims; educating the workshop staff about warranty policies
• Instrumental in enhancing customer satisfaction matrices through on-time delivery of spare-parts & monitoring
customer complaints & warranty issues
• Proficient in implementing process enhancement and quality control techniques
• Analytical and quality-oriented professional with an eye for detail
• Made MIS report.
CORE COMPETENCIES
• Handling the entire service operations, implementing services process / policies for the organization and ensuring
accomplishment of the business goals
• Looking after the entire activity of warranty from decision to reimbursement; decreasing the warranty wastage in
terms of rejection & system error
• Maintaining optimum spares stock level at different service points and setting norms for timely availability; ensuring
maximum efficiency in service operations
• Ensuring dealership profitability by increasing service market share and various value added services
• Ensuring maximum customer satisfaction by providing them with pre/post technical service assistance and achieving
delivery & quality service norms
ORGANIZATIONAL EXPERIENCE
Jan’10 – till date with General Motors India Pvt. Ltd., location (Halol, Gujarat) as Warranty Analyst/Warranty
Executive
Key Result Areas:
• Ensuring adherence to ISO standards in automobile service, maintenance & warranty processes
• Overseeing development of service management systems for over 8 crucial products
• Responsible for warranty handling / warranty processing, warranty field material store management and warranty
issue resolution
• Entrusted with the responsibility of Global Warranty Administration in India
• Involved in hosting warranty meeting (MOM) on weekly basis with Quality, Production Engineering and
Manufacturing Departments
• Examining physical warranty claims for vehicles under warranty
• Liaising with channel partners & customers for special warranty support
• Carrying out internal auditing (IMS & ISO) once in 3 months to ensure proper maintenance of parts and documents

2. • Identifying failed parts, forwarding the same to the appropriate department for further analysis and keeping track of them
• Responsible for:
o Raising (NRGP) to return parts which were found on working condition to the dealers and debiting the amount
o Supporting dealer’s end on major components on (FOC) basis for customer satisfaction
o Making logistics arrangements to get parts from the field
• Accountable for updating the warranty claims in the main database on regular basis and forwarding credit details for
the same to the dealer twice a month
Highlights:
• Received positive feedback from the clients regarding service provided please confirm –Solve customer issue &
complain
• Successfully provided assistance to optional (extended) Warranty Insurance Surveyor regarding xx please mention
(Extended warranty field failure parts & Papers)
• Bagged awards or letters of appreciation like xx for performance-(only appreciation by leader ship)
• Setting up of new warranty division.
Apr’09 – Dec’09 with ALDIAM Motor Pvt. Ltd. (Hyundai’s Authorized Dealer), location (Baroda, Gujarat) as
Warranty Executive
PREVIOUS EXPERIENCE
Feb’08 – Mar’09 with Yantrman Automac Pvt. Ltd. (JCB’s Authorized Dealer), location (Surat, Gujarat) as Service
Engineer
EDUCATION
Additional Qualification:
• I.T.I. COE (Automobile)
• I.T.I. COE (Auto Mobile)
IT SKILLS
• Well versed with:
o MS Office (Word, Excel, Access, Outlook & PowerPoint)
o Lotus Notes and DMS (Dealer Management System)
o Global Warranty
o Internet Applications
PERSONAL DETAILS
Date of Birth: 22nd
February 1987
Address: 105 Padam Park Soc, New Ear School Road, Opp. Novino Battery, Makarpura, Vadodara - 390010
Languages Known: English, Marathi, Hindi & Gujarati
Location Preference: Gujarat