Biju Balan Kollambi is seeking a new position and has over 14 years of experience in operations management roles. He currently serves as Operations Manager at Car Fare Rent a car UAE, where he coordinates all operational functions and leads a team of 154 staff members. Previously, he was a Fleet Manager at Diamondlease Car Rental-UAE for 5 years, handling all operational activities for a fleet of 7,000 vehicles across 18 locations. He holds an MSc in Physics and has strong skills in decision making, problem solving, communication, team building, and staff management.

1. Biju Balan KollambiBiju Balan Kollambi
Dubai - United Arab Emirates
Mob: 050-79 53 803, 056-170 42 78
E-Mail: bijukollambi@gmail.com
Summary
Repeatedly promoted during the 5 year tenure with Car Fare Car Rental, culminating in current
responsibility for coordinating all operational functions of a company and leading a team of 154 staffs.
Key Skills include:
Rational Decision Making skills
Problem solving & communication skills
Teambuilding & Supervision
Staff Management & Development
Strategy Implementation
Professional Presentations
Improve cost of utilization
Office Management
Interpersonal skills & Multi-Tasking
Report & Document Preparation
Multicultural understanding
Experience.
Operations ManagerOperations Manager
Car Fare Rent a car UAE
January 2011- Present (5 years) United Arab EmiratesJanuary 2011- Present (5 years) United Arab Emirates
Monitoring and coordinating the general operational activities of the business.
• Overall control of the drivers, cleaners and other administrative staffs assigned for the
operational jobs.
• Decision making on daily operational processes.
• Liaising with dept. heads for the smooth working of day to day activities.
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2. • Coordinated problem resolution strategies to improve procedures, systems and staffing.
• Close monitor on the utilization and cost of utilization on monthly basis and review of reports.
• Coordination with workshops and other suppliers on the maintenance of the vehicles.
• Ensuring the timely availability of vehicles required for rental after the required
service/mechanical and accident repairs from workshops and agencies.
• Control over the registration, renewals, insurance and maintenance of the vehicles of the
company in coordination with government dept.
• Complete control over fuel and salik expenses, overtime and other staff expenses.
• Evaluation and approvals for the local purchase orders related to back office orders and vehicle
repairs.
• Control and monitor over the staff vehicles assigned to the employees, fuel and salik usage.
• Performance rating of the employees on quarterly basis in coordination with HRD
.
• Ensuring that effective methods are put into place so that the company of employment runs to its
maximum productivity.
• Dialogue with clientele about customer service issues or queries and review customer reviews
Fleet ManagerFleet Manager
Diamondlease Car Rental-UAE
September 2005 to January 2011 (5 Years) United Arab Emirates
Diamondlease is a member of the AL Habtoor Group of Companies and has been in the Car
Rental and Leasing business since 2005.
Job responsibilities:
 Handles all operation activities approx 7000 vehicles in the fleet.
 Mantaing a fleet stock in 18 location of Diamondlease all over the UAE.
 Providing prompt support for all location queries regarding vehicles
 Supervising drivers for timely collection and delivery according to the customer’s requirement
 Maintaing all vehicles condition / cleaning and providing necessary stock on daily basses to all
locations .
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3.  Vehicles delivery and collection from different location as per the customer’ convinence
 Attending customer grievances and ensure operational guidelines are met while having any
problems.
 Allocationg all new vehicles to the locations
 Preparing daily reports for Stock/ requirment and open rentals
 Coordinating with Used cars dealers for vehicles sales
 Mantaing daily reservation report on a daily basses
 Attending to all general inquiries as they arise
 Prepairing drivers annual leave schdule
Educational Qualifications:Educational Qualifications:
 Completed Post Graduation Certificate Msc (Physics) from Calicut University.Kerala in 2001.
Qualifications:Qualifications:
 Customer Care
 Calming Upset customers
 Time Management
 Effective Telephone Skills ( All tranings has been done from companies)
Technical & Computer Qualification:Technical & Computer Qualification:
 Completed a Diploma course in Computer Applications.
 MS office, MS Word , MS Excel
 Excellent communication skills at all levels.
Personal Details:Personal Details:
Date of Birth: 24
th
January 1979
Nationality: Indian
Visa status: Employment visa (release could be obtianed )
Passport No.: G9442645
References: Will be provided on request
Driving License:Driving License:
 Holding a valid U.A.E. light duty-driving license since 2006 .
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4. Self-Appraisal:Self-Appraisal:
 Confident & Self-motivated.
 Resourceful and systematic in undertaking responsibilities.
 Excellent Communication & presentation skills.
 Capable of adapting quickly to new environment.
 Systematic and organised
 Ability to sustain hard work and committed deadlines
 Analytical abilities
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