1. Mirza Ahmedullah Baig provides his curriculum vitae, including personal details, educational qualifications, and extensive work experience in automotive service roles in India and the UAE over nearly 20 years. 2. He has worked as a workshop supervisor for heavy equipment rentals in the UAE and for automotive dealerships in India, with responsibilities including maintenance, repairs, ordering parts, and customer service. 3. Baig provides details on 6 previous roles in automotive service management and customer service with dealerships and service centers for various vehicle brands in India.

1. Curriculum vitae
Name: : MirzaAhmedullahBaig,
Address : Door No: 5-4-96,
Opp: Old Collector Office,
Nalgonda- 508001
Andhra Pradesh, India.
Contact No: 91-9703046726
Email:mirza.baig81@gmail.com
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Career objective:
To be a part of an organization known for its values and ethics and which progresses
rapidly and provides an ample opportunity of learning, enhancing and utilizing my skills.
Educational qualification:
1 Diploma in Automobile Engineering from Govt.Polytechnic, Mahabubnagar,Andhra
Pradesh, with 55% of marks.
1 Intermediate Vocational (Automobile Engineering Technician) from Board of
Intermediate education with 65% of marks.
1 S.S.C. from Board of Secondary Education in March, 1997.
Work Experience:worked as a workshop supervisor in U.A.E with AL SAHRA
HEAVY EQUIPMENT.AL SAHRA HEAVY EQUIPMENT IS A
ORGANISATION WITH BUSINESS EXPANSION THROUGHT U.A.E
FOR RENTAL OF HEAVY EQUIPMENTS.
THE EQUIPMENTS ARE AS FALLOWS
1)ELGI AIR COMPRESSORS 300CFMTO750CFM
2)GENERATORS FG WILSON GENERATORS 100KVA TO220KVA
3)XCMG 50TON CRANES,25 TON CRANES
4)ISUZU HEAVY MANLIFT
5)NISAN MANLIFT
6)IVECO MANLIFTS
JOB RESPONSIBILITY:
1)LOOKING AFTER END TO END SERVICEOPERATION AND
MAINTAINENCE OF ENTIRE WORKSHOP.
2)LOOKING AFTER GENERAL&PERIODIC MAINTAINENCE OF ALL
HEAVY MACHINARY.

2. 3)CHECKING THE SERVICE HISTORY OF TYHE VEHICLE AND
OPENING THE JOB CARD.
4)ALLOCATING THE JOB CARD TO THE RELEVENT TECHNICIAN
ACCORDING TO THE CAPACITY OF THE TECHNICIAN.
5)ISSING THE SPARE PARTS TO THE TECHNICIAN ACCORDING TO
THR REQUIREMENT OF THE MACHINARY&ACCRDINGLY
SUPERVISINF THE TECHNICIAN IN MECHANICAL
REPAIRS&ELECTRICAL REPAIRS.
6)CO -ORDINATING THE PLANT MANAGER,SENIOR SERVICE
WORKSHOP SUPERVISOR,TECHNICIANS IN SOLVING SERVICE
RELATED ACTIVITIES.
7)CLOSING THE JOB CARD BY ENTERING PARTS ISSUED AND
MENTIONING JOB DESCRIPTION IN JOB CARD.
8)ORDERING SPARE PARTS AS PER THE REQUIREMENT OF THE
MACHINARY.
9)MAINTAINING PROPER STOCK IN SPRES SECTION.
10)SENDING THE TECHNICIANS TO THE SIGHT IF MACHINARY IS
BREAKDOWN AND FALLOW UP WITH THE TECHNICIAN IN
RECTIFYING BREAKDOWN FOR CUSTUMER SATISFACTION.
11)PREPARING TECHNICIAN OVERTIME REPORT.
12)GUIDING THE TECHNICIANS IN MAJOR ENGINE OVERHAULING
&COMPLETING THE TASK AS PER THE COMPANY REQUIREMENT.
2) worked as a Workshop Supervisor in Venkanna Automotives (Piaggio Vehicles), Nalgonda,
since December’2011. Venkanna Autmotives is an Authorized dealer for Piaggio light
commercial vehicles Sales, Service & Spares for Nalgonda district in Andhra Pradesh.
JOB RESPONSIBILITIES:
2 Pre Delivery Inspection(PDI) check of newly sold Vehicles.
3 Receiving the vehicle at the Reception Point.
4 Opening the repair order form.
5 Job Card allocation to the Technicians according to their skills and accordingto the type
of service.
6 Supervising the team of Technicians in related mechanical repairs.
7 Giving proper Estimation of Cost to the customer at the time of receiving the Vehicle.
8 Taking care of Warranty issues.
9 Collecting the service data from the branches and submitting the daily Service report

3. (DSR) to the Service Engineer (SE).
10 Communication with the Customers on cost deviation / time deviation if anywith
convincing explanation.
11 Preparing monthly workshop performance report(MWPR).
12 Timely delivery of the vehicle.
13 Collecting extra approval of work through inspected work estimate
14 Preparing computerized generated invoice and submitting the invoice bill to the
Customers.
15 Explanation of job done to the customers at the time of delivery of the
Vehicle.
3) Worked as a Service consultant in Saud Bahwan Automotive LLC, Muscat (OMAN) from
August 2010 to October 2011.Saud Bahwan is an authorized dealer for heavy commercial
vehicles for sales service and spares (HINO) service.
Job Responsibilities
16 Receiving the customer at reception point
17 Listening the customer voice carefully.
18 Checking vehicle history in AS400.
19 Opening repair order and mentioning the type of service accordingly.
20 Mentioning the customer voice in the repair order form.
21 Coordinating with the service team, supervisor service engineer, customer, senior service
manager, service manager, deputy service manager in solving service related activities.
22 Giving proper estimation of cost time to the customer at the time of receiving the vehicle.
23 Allocating of job to the technician as per their skills and according to the type of service.
24 Taking extra approval of work with the customer if required by preparing inspected work
estimates.
25 Timely delivery of the vehicle
26 Preparing computerized generated invoice and submitting the invoice bill to the
customer.

4. 27 Collecting the service feedback data from the customers.
28 Post service fallow up in order to know the quality of the service.
4) Workedas Service advisor at S.S Devi Enterprises, Nalgonda from Feb 2007 to July2010. S.S
Devi Enterprises is an Authorized sales and service Dealer for Mahindra&MahindraLimited
(Tractors Division).
Job Responsibilities:
1 Pr-delivery inspection check for the newly sold tractor units.
2 Supervising Team of Mechanics.
1 Job Card allocation and closing.
2 Coordinating with the Service team, Customer Relation Officer and technicians in
solving service related Problems.
3 Collecting the service data from the branches and sending the daily service report to the
Service manager
4 Filling the Warranty claim forms and forwarding it to the company at the end of the
Month.
5 Giving Proper Estimation of Cost to the customer before filling the Job Card and at the
time of Vehicle Delivery.
5) Worked as Service Advisor (Apprentice) at Concorde Motors India Ltd., Sanathnagar
Hyderabad, from March, 2006 to Feb 2007.Concorde Motors is an Authorized Dealer For TATA
Motors Ltd.
Job Responsibilities:
3 Pre-delivery inspection check for the newly sold Vehicles.
6 Job Card allocation and closing.
7 To record the Customer requirements / complaints clearly.
8 Allocation of job as per the job card to theteams.
9 Communicating with the customers on cost deviation / time deviation if any, with
convincing explanation

5. 10 Timely delivery of the vehicle explaining the job done and the bill, to the customers.
11 Coordinating with the Service team, Customer Relation Officer and technicians in
solving service related Problems.
6) Worked as Service Advisor at SAI Kiran Motors, Authorized Dealer for Piaggio Vehicles,
APE DIESEL 3-WHEELERS Pvt. Ltd. from May, 2004 to Feb 2006.
Job Responsibilities:-
4 Pre-delivery inspection check of the Vehicles.
5 Receiving the customer at Receptionist point
6 Mentioning the customer voice in the job card.
7 Job card allocation and closing.
8 Workshop follow-up.
9 Giving proper estimation of cost, Time to the customer.
10 Filling the warranty clime form and sending the warranty material to the administrative
office every fortnightly.
11 Preparing the (MWPR) Monthly Workshop Performance Report.
Personal Details:
Name : MirzaAhmedullahBaig.
Father’s name : Mirza Abdullah Baig
Date of Birth : 05-04-1981
Sex : Male

6. Marital status : Married.
Languages known : English, Hindi, Telugu, Urdu.
Nationality : Indian
Passport No. : L7409506
Date of Issue : 23.02.2014
Date of Expiry : 23.02.2024
(MIRZA AHMEDULLAH BAIG)

7. Marital status : Married.
Languages known : English, Hindi, Telugu, Urdu.
Nationality : Indian
Passport No. : L7409506
Date of Issue : 23.02.2014
Date of Expiry : 23.02.2024
(MIRZA AHMEDULLAH BAIG)