By the end of the presentation and discussion, you are able to: Know and differentiate the different conflict management styles Learn strategies for application in real-life conflicts

1. ACTIVITY

2. CONFLICT MANAGEMENT
Princess C. Ceredon, Rpm
Juna Phinky L. Delostrico, Rpm

3. BETTER RELATIONSHIPS

4. BETTER OUTCOMES

5. LESS STRESS

6. OBJECTIVES
By the end of the presentation and discussion,
you are able to:
- Know and differentiate the different conflict
management styles
- Learn strategies for application in real-life
conflicts

7. Conflict Management Styles
AVOID
ACCOMMODATE
COMPROMISE
COLLABORATE
COMPETE

8. AVOID
Non-confrontational approach
1. Does not deal
issues at hand
when it arises.
2. Sidestepping or
postponing an
issue.
3. Withdrawing from
a situation.

9. Pros: Does not escalate conflict; postpones
difficulty
Cons: Unaddressed problems; unresolved
problems

10. ACCOMODATE
1. Yields to another’s
point of view
2. Satisfy concerns of
the other person,
neglecting his
own.
3. Typically value
relationships over
their own goal

11. Pros: Minimizes injury
when we are
outmatched;
relationships are
maintained
Cons: Breeds
resentment; exploits the
weak

12. COMPROMISE
Middle ground approach
1. Seek a compromise;
they give up part of
their goals and
persuade the other
person in a conflict to
give up part of their
goals.
2. Exchanging
concessions

13. Pros: Useful in complex issues without simple
solutions; all parties are equal in power
Cons: No one is ever really satisfied

14. COLLABORATE
1. Highly value both their
goals and their
relationships.
2. See conflicts as a means of
improving relationships by
reducing tensions between
two persons
3. Begin a discussion that
identifies the conflict as a
problem and strive to
resolve tensions and
maintain the relationship by
seeking solutions that
satisfy both parties.

15. Pros: Creates mutual
trust; maintains
positive relationships;
builds commitments
Cons: Time
consuming; energy
consuming

16. COMPETE
Authoritarian approach
1. Typically value their
goals over
relationships.
2. They might try to force
opponents to accept
their solution to the
conflict by
overpowering them.
3. Stands up to what they
believe in.

17. Pros: Goal-oriented; quick
Cons: May breed hostility

18. FACTORS
Issues
Relationship
Relative Power
Available Time

19. ISSUES
The extent to which the conflict involves
important priorities, principles or values are
involved in the conflict.

20. RELATIONSHIP
The importance of maintaining a close, mutually
supportive relationship with the other party.

21. RELATIVE POWER
The power balance between you and the other
party.

22. TIME
How much time you have to resolve the issue.

23. Conflict Management Strategies

24. AVOID
• The conflict is small and
relationships are at stake
• You are upset and need
time to cool off
• There are more important
issues to deal with
• You are too emotionally
involved and others
around you can solve the
conflict more successfully.

25. ACCOMODATE
• An issues is not as
important to you as it is to
the other person.
• You realize you are wrong
• Harmony in the
relationship is extremely
important.

26. COMPROMISE
• People of relatively equal
power are equally
committed to goals.
• You can save time by
reaching intermediate
resolution of parts of
complex issues.
• The goals are moderately
important.

27. COLLABORATE
• Parties trust each other.
• Important for all sides to
buy into the outcome.
• Involved people are
open-minded.
• Parties need to work
through animosity and
hard feelings.

28. COMPETE
• You know you are right.
• Time is short and a quick
decision is needed.
• You need to stand up for
your rights.

29. VIGNETTE
You and your roommate live in a dorm room on campus.
Your roommate has a friend who is on fall break at a
different time than your school. She wants to invite her
friend to visit and stay for two nights. You know that you
have three tests and a paper due that week. You would
rather not have a guest that week.
How will you work out this situation with her?
What conflict management style did you use?
What would you do if your roommate did not want to use
this style?