1. I am seeking a challenging and rewarding position that
will allow me to utilize my creative and organizational
skills to be part of an exemplary team.
H I G H L I G H T S & Q U A L I F I C A T I O N
 Tremendously detail oriented and mechanically inclined, with a logical yet
creative thought process.
 Ability to follow instructions well and make decisions with no supervision.
 Project oriented, sticking to a task until complete
 Proven skills in persevering to solve customer problems
 Successful in learning and comprehending new systems and methods
 Self-motivated and confident in making independent decisions
 Articulate, both verbally and in written form
 Extremely well organized with excellent time management skills
 Works well both independently and as part of a team
 Energetic, positive, and highly motivated, with strong and sound
judgment
 Motivational member of the team & a natural leader.
E X P E R I E N C E
 Managed 30+ employees, including hiring and firing responsibilities, as
well as maintaining the customer’s standards in regards to the ultimate
customer service experience.
 Skilled in developing and implementing standardized policies and
procedures.
 Organized, self-starter skilled at business development and relationship
management.
 Phone, customer service, and problem solving skills used extensively.
 Regularly train and deliver presentations to clients.
 Used organizational and leadership skills as part of a management team
for over eight years.
 Partner with internal and external contacts to quickly and effectively solve
customer challenges.
 Perform business reviews, constantly seeking ways to improve customer
experiences.
 Efficiency expert
A W A R D S
I am a two time award winner. I was the Bravo award winner in 2010, at which time I
had only been with the company less than a year. This award recognizes qualities of
excellence in service and as a skilled team player. Honoring my dedication to go
above and beyond to help a customer or fellow employee. The decision to honor me
with this award was a unanimous decision by the committee. In 2013 I was awarded
the Sapphire Award, for again utilizing my experience and can-do attitude to deliver
exemplary service. These awards are only given to 12 people a year and I have won it
twice in under three years.
AMY
WHITTEN
E X P E R T I S E
MANAGEMENT
CUSTOMER SERVICE
ORGANIZATION
NATURAL LEADER
MOTIVATOR
EFFICIENCY EXPERT
E M P L O Y M E N T
H I S T O R Y

Merchant Services Specialist
2009 to Present
• Sterling Financial Corporation/
Umpqua Bank
Customer Service Supervisor
2005 to 2008
• Merchant e-Solutions
Customer Service Trainer
2000 to 2005
• Merchant e-Solutions
Merchant Services - Activation
1998 to 2000
• Bank of America
509-993-1287  amy.e.whitten@gmail.com