1. HOME ADDRESS: 188 S FERNAN LAKE WAY STAR, ID 83669
CELL PHONE: (208) 949-9279
Depauw07@gmail.com
Andrew Sauer
Skills Profile
 Highly motivated, passionate and goal oriented leader.
 Proven ability to motivate, guide, and mentor highly engaged leaders, both remotely/locally and
internal/vender.
 Experience in influencing operational business owners through strategic change management techniques to
drive continuous performance improvements.
 Demonstrates strong written, verbal, and facilitation communication skills; clearly articulating a customer
experience focus.
Experience
2014 - Present DirecTV Boise, ID
Partner Change Agent / Change Agent
 Influencing executives, business owners and operational managers through development and implementation of
strategy, execute on cultural and performance techniques to improve engagement and operational efficiencies.
 Partnering with senior internal and vendor leadership, to ensure the implementation of and performance
improvements through change management system, CIMS (Continuous Improvement Management System) .
 Demonstrated driver of performance, building top performing s ites with NPS (Net Promoter Score) and
performance indicators.
 Leveraged experiences through the launch owned and operated call centers, to enhance facilitation material
(facilitator guides, participant guides, presentations, and breakout activities) to aid in overall learnings.
 Built strong relationships, leveraged adult learning facilitation proficiencies and keen proj ect management
aptitudes to maximize effectiveness of CIMS training and certification process.
 Supported up to 12 vender sites.
2010 - 2014 DirecTV Boise, ID
Team Leader
 Facilitated agent growth/improvement in key performance metrics and employee satisfaction through world
class customer service and inspired leadership.
 Facilitated the identification of goals, key performance in dicators and career development steps to obtain goals
and followed up to ensure actualization of goals.
 Focused on leading peers and leadership through sharing of ideas, to improve teamwork and collaboration.
2008 - 2010 Centerpointe Inc. Nampa, ID
Psycho-Social Rehabilitation Specialist/Team Leader
 Managed ~ 10 employees in their ability to complete assigned tasks and maintain professional behaviors. Also
worked/trained adolescents in the treatment and management of their medical, emotional and behavioral
disabilities.
 I worked with many levels and departments; I worked with peers, was a Team Leader, worked with clinicians
as well as various staff at the different schools; teachers, counselors, principals, during my employment.
Education
2003 - 2007 DePauw University Greencastle, IN
 Bachelor of Arts in Sociology
References
 David Wattles (208) 440-2258
 Miranda Stanford (208) 363-6120 – Customer Experience Manager