1. Jonathan Appleyard
4 Willowmore Fold, Featherstone, West Yorkshire, WF7 6NR 07734 803 084
Personal Profile
I am a highly conscientious, enthusiastic and hardworking individual with a professional manner, always endeavouring to
accomplish the highest standards of work. Punctual and reliable, I have an excellent attendance and timekeeping record
throughout my employment and pride myself on having an extremely strong work ethic. I am now looking to transfer my
skills to a role where I can support others to achieve their potential, and feel that my personal qualities and experience
could prove to be a real asset to an employer.
Skills
• Excellent communication and interpersonal skills with the ability to relate well with my colleagues and piers alike
• Experience of caring for children with learning disabilities, autism and challenging behaviours
• Encouraging and supportive approach with a high level of empathy and the ability to adapt to individual needs
• Strong organisation and prioritising skills with the ability to meet deadlines and respond to changing demands
• Ability to work well as an active team member or independently, using initiative and problem solving skills
• Computer literate with experience of using several computer programmes including Excel, Email and Word.
• Extremely adaptable to change, seeing opportunities opposed to obsticles.
Education/Training
• Full First Aid training including the use of AED
• Health and safety auditing
• Infection control Training
• Challenging behaviour training
• Fire safety training
• Disaster recovery implementation
Carleton High School 2000 - 2006
English Literature B
English Language C
Mathematics B
Applied ICT X2 B+B
Business Studies B
Chemistry B
Religious Education C
Employment History
Duty Manager, Reliance High-Tech, Pontefract 2013 – Present
• Oversee the operational service on shift to ensure safe and efficient operation, taking into account customers`
requirements, performance targets and KPI’s
• Ensure services/products are delivered to customer’s expectations and meet service regulatory compliance
• Ensure that employees provide excellent customer service at all time
• Troubleshoot and resolve customer complaints
• Manage staff levels in line with the requirements of the business
• People management including enforcement of company policies, procedures and work instructions
• Motivation and support of team members to enable them to succeed in their roles
• Act as the main contact for customers out of hours, ensuring all queries are dealt with quickly and efficiently

2. • Conducting meetings with customers including site visits ensuring professional communication and
demonstrating products.
Warehouse Operative, Monkhill Confectionary, Pontefract May 2013 – Sept 2013
• Ensuring customer orders are correct and delivered on time
• Ensuring the environment remained hygienic and ensuring there was no cross contamination
• Ensuring quality of product produced and distributed was always above the customers expectation
Team Manager, British Gas, Leeds 2008 - 2013
• Managing a large work force
• Contributed to increasing sales contributions across several products
• Enhanced employee performance through motivational initiatives
• Thrived on positive and constructive feedback during employee reviews and from peers alike
• Assisted in the introduction of KPI management including assisting developing a usable platform that operators
could view
• Managing escalated customer complaints which were often difficult and complex ensuring a quick and affective
outcome
• Acting as a role model to all operators
• Maintaining excellent communication skills and implementing them
• Building strong relationships with colleagues and peers
Customer Service adviser, E.ON Energy 2007 – 2008
• Assisting customers with any queries they may have
• Processing sales orders
• Arranging deliveries of products
• Providing, processing and responding to customer feedback forms
References
Available on request