1. Curriculum Vitae
!Heather Charley
186, The Dale
Waterlooville
Hampshire
Tel: 07988768052
heather_charley@yahoo.co.uk
!Personal Statement:
!A qualified trainer, with extensive experience of designing and delivering Health & Social Care training. I have
a wide portfolio of courses that can be delivered in any setting to a range of audiences from service users to
managers. To meet the Care Certificate I have developed a programme that achieves the knowledge element
of the qualification and am able to train in-house assessors to complete the Certificate.
!I have wide experience across Private, Public and Third Sectors. within the Social Care industry. I have
significant knowledge of the Social Care sector, ensuring the implementation of the Care Act within services.
Experienced in managing teams and services in Social Care.
!Continuous Professional Development:
!2015 - Mindfulness Diploma, Centre of Excellence Online
2013 - 2014 Diploma in Life, Business & Executive Coaching, University of St Mark & St John, Plymouth
!Summary of Qualifications:
!2007 – 2008 Diploma in Management Studies Level 7 (Masters Level), Highbury College, Portsmouth
2005 – 2006 Certificate in Education, Southampton University
2004 – 2005 7407 Certificate in Teaching Further Education, Highbury College, Portsmouth
2002 – 2003 Edexcel D32/D33 Assessors Award
2002 – 2003 NVQ Level 3 Guidance
!Professional Experience:
!2014- Trainer & Life Coach, First Steps Coaching & Training
Experience gained:
• Free-lance training to deliver Health & Social Care courses including - Personal
Care Risk Management, Dementia Awareness, Person Centred Care, MCA &
DoLS, Mental Health Awareness, Infection Control, E&D, Lone Working/Personal
Safety
• Working with individuals to connect them with their inner purpose, build confidence
clarity and be fulfilled and happy, ready to embrace the next steps in their life.
• Working with people with mild-moderate mental health issues, including stress and
anxiety to explore coping techniques.
!2012- Locality Manager, Guinness Care & Support Ltd
Experience gained:
• Management of CQC regulated Home Care Services ensuring they meet the
requirements of the Care Act and Safeguarding regulations
• Working in partnership with specialist providers such as Age UK, Alzheimers Society,
Opensight
• Ensuring services are person centred to meet the individual needs of people with
Dementia, Alzheimers, complex physical needs and sensory needs
• Partnership working with Health, Local Authorities, Supporting People, local
communities and other stakeholders

2. • Assessment of customer requirement and eligibility for a service.
• Ensuring customer service excellence
• Delivering presentations to service users, Local Authorities, Health professionals
• Business marketing to Public and Private sectors
• Business planning and evaluation of outcomes
• Budget management & report writing
• Recruitment and training of staff to meet the Care Certificate, including and staff
retention
• Operating within targets to meet funder and management deadlines
• Working within a highly pressured environment
• Management of remote services
• Growth management by analysing output data
• Working within a team of Care At Home Managers to provide a co-ordinated and
consistent approach to service development nationally.
!2011 - 2012 Head of Operations, [sonus] Working with deaf people, Southampton
Experience gained:
• Marketing
• Income generation
• Contracts management
• Fund-raising
• Budget management
• Performance management – staff/service
• Change management
• Project management
• Service development
• Multi-agency partnership working
• Networking skills
2009 - 2011 Business Manager, Vanguard Centre for Independence, Adult Social Care, Portsmouth
City Council
Experience gained:
• Marketing – Internal & External to organisation
• Income generation schemes
• Contracts management – Other Local Authorities/Contractors
• Event management – Fund-raising
• Budget preparation and management
• Staff training
• Negotiation skills – NHS/PCT/Other Local Authorities/Contractors
• Performance management – Service/Staff
• Outcome measurement to meet local & national performance indicators
• Change management/Lean Systems Thinking approach
• Project management
• Service planning/development within a community setting
• Working within a multi-agency environment
• Delivering presentations to external agencies/commissioners/Senior Management
Team
• Middle management supervision and professional development
!2006 - 2009 Deputy Manager, Sensory Impairment & Deaf Services Team/Horizon Resource Centre,
Portsmouth City Council
Experience gained:
• Project management
• All aspects of staff management, supervision and professional development
• Training delivery
• Financial management
• Outcome measurement

3. • Systems development
• Service development
• Budget control
• Marketing
References:
!Available on request