1. 65 Arden Road
Crawley
Sussex
RH10 6HL
Tel: 07594946359
Email: harinder.dhami@hotmail.co.uk
NAME: Harinder Dhami
RESIDES: Crawley
PROFILE: A highly qualified and experienced development, Operations and project manager who has
many years of experience in Social Care. I enjoy supporting people who have a learning
disability and ensure that their personal goals are achieved and therefore creating a positive work force. I enjoy
supporting multiple sites and creating teams. I have a MA in Autism and am passionate in providing excellent services. I
am seeking a role that will enable myself to utilise my strengths to my full potential. I am a self motivated and
hardworking. I am quickly able to build healthy relationships with others, inspire confidence, manage change and am
effective in introducing procedures and processes. I speak a number of Asian languages which include Punjabi and
Hindi. I have a clean drivers licence.
Key Achievements to date
Business Development:
• Implementing 8000hrs weekly of care contract worth
£5.500000 turnover
• Responsible for 11 braches delivery 48000 hrs of care and support
• Preparations of Tenders /PQQs , submission attended interviews and
presentations with a win rate of 100% when selected for interviews
• Strategic focus on Spot contracts. i.e 25ph with a block contract of
300hrs initial win.
• Development of Organic growth of the private market increasing
revenue by 40%
• Developing a supportive living model sourcing private landlords
sustaining and increasing profit to a value of 2.5m
People Management:
• Management of Registered managers from numerous sites
• Analysis of staff leaving and developing processes for staff retention
• Developing a real work force and a clear pipeline within organisations
saving the organisation 54K on recruitment.
• Successful organisation of job fairs and marketing opportunities which
increased recruitment by 75%
• Successful moral building and ownership of responsibility thus
ensuring compliance and team building
Key Skills
• Development of Business and implementation of new business
• Developing positive teams who are forward thinking
• Positive individual and a leader who makes decisions
• Creating excellent experiences for the customers we support
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2. • Working with Commissioners and other stake holders to ensure that
value of money is achieved
• Maximising on all areas of business
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DATES: EMPLOYMENT HISTORY
04/14 to present Head of Implementation and Integration
Clece Care Services
• Trouble shooting and bringing failing branches in line with current
legal standards and adopting safe working practises
• Supporting Managers to take responsibility and providing leadership
• Project managing new tender wins and opening branches to
accommodate contracts and securing growth
• Employment of all key people to support CQC requirements and that
of social services.
• Responsible for 11 braches delivery 48000 hrs of care and support
• Implementing 8000hrs weekly of care contract worth
£5.500000 turnover
• Managing 5 operations managers, 13 Registered managers throughout
my career within Clece
 Preparations of Tenders /PQQs , submission attended interviews and
presentations achieving 100% win at interview stage.
 Responsible for the companies Health and Safety including risk
assessments and policy making
 Maximising company profile with Social Media and organising PR
events.
 Representing the company at business fairs
 Working alongside Social services and private and social hospitals
 Assisting the recruitment team with highlighting areas of development.
 Devised budgets and ensured managers adhered to them by being
supported by their area managers who report to myself.
 Conducted forum meetings which incorporating outside agencies
 Staff development
 Brand awareness by representing the company within the community
 Ensured social care KPI and CQC requirements were adhered to.
 Bought in staff performance awards
 Developed and introduced the Clece Care academy
 Service user and staff feedback forms developed and introduced
incorporating action plans if necessary.
 Developing a Business Development and Marketing Strategy.
 Managed all referrals
 Projected managed everything relating to business development and
Operations.
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3. 04/09– 04/14 Robinia Care
REGIONAL BUSINESS DEVELOPMENT MANAGER
 Completing of all tenders including the interview process
 Developing the independent living model
 Overseeing residential services
 Introducing service user and staff representative forums
 Development of all training systems
 Awareness of brand by representing the company in meetings and conferences
 Ensuring that the home was working inline with all CQC regulation
 Supporting the staff and management team in day to day services
 Brand awareness
 Developing a marketing strategy.
 Ensuring service users are receiving support according to their desires and wishes
 Developing service user forums for adults with a learning disability
 Increased revenue by 70% by introducing supportive living models and keeping
service users within borough
 Person centred planning with goals and training managing to think outside the box
with staffing levels
01/03 - 03/09 National Care Standards
INSPECTOR
 Dealing with all inspections across the sector
 Producing accurate reports
 Registration of all prospective managers and interviewing
 Answering queries from the public and the homes
 Representing the NCSC in any meetings
 Providing evidence in legal matters
 Preparing reports for enforcements
 Responsible for the Eastbourne area including care homes, nursing homes and adult
placements
 42 homes in my area which I was a named inspector
 Assisted Ofstead with their inspections supporting 6 children services
03/01 - 01/03 Opus Living Ltd
REGISTERED MANAGER
 Managing a Residential service of 18 services users who were on the Austic
Spectrum and behaviors that challenged
 Ensuring that care plans are reviewed and adhered to
 Supervision of staff and developing positive teams
 Disciplinary of staff where necessary
 Continued review of the business ensuring KPIs and budgets were adhered to
 Identifying staffing needs by developing PDPs
 I achieved the first home within the company to be awarded “Investors in people
award” and ISO 9001
 Supporting service users who are on the Autistic Spectrum as well as those with a
learning disability, ensuring that they had positive experiences and developed an
outcome focused model. Ie sourcing employment for customers.
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4. 11/94 – 02/01 West Midlands Police Force
POLICE OFFICER
 Protection of the public
 Representing the force
 Answering to any complaints
 Producing reports
 Acting as a mediator
 Attending court when necessary
 Arresting the public where necessary
 Always keeping calm however being assertive when required.
PROFESSIONAL: 2006 Professional Trainer Certificate
2001 Managers Award
2001 NVQ 4 in Care
1991-1994 BSC in Psychology at Birmingham University
2002 – 2005 LLB Law Westminster University
2006 MA Autism
2008 Cognitive behavioral therapy
2012 PTTLLS
2015 NEBOSH
COURSES: 1994 interviewing skills
1994 Handling conflict
1995 Trainer for PACE training
1996 Preparation of court files
2001 NVQ 4 in Care
2001 Managers award
2002 NAPPI trainer award
2003 Autism Awareness
2004 TEEACH
2004 Manual Handling
2004 Fire Awareness
2004 Appointed person
2005 First Aid
2005 Food Hygiene
2005 POVA
2006 Professional Trainer Certificate
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