1. BRETT D. WOLF
8271 Cody Dr. | West Des Moines, Iowa 50266 | (515) 556-9653 | BrettDWolf@gmail.com
SUMMARY
Positive, outgoing, and accountable professional with over ten years of sales and leadership experience and over four
years of Lean deployments. Proven ability to resolve customer, associate, and leader issues and meet goals in ever-
changing and dynamic environments. Uses effective and efficient methods to coach, teach, and engage associates.
HIGHLIGHTS/ AREAS OF EXPERTISE
- Proven leadership skills - Successful sales experience (10+ years) - Problem solver
- Exceptional interpersonal skills - Experienced in project management - Goal-oriented
- Well-versed in Lean - Trainer/ facilitator - Insurance
- Highly adaptable - Excellent communication - Energetic personality
ACCOMPLISHMENTS
- Certified coach that led my team to meet or exceeded sales goals every month 44% bind increase
- Deployed Lean to over 2,500 associates, through which 63% increase in 1:1 coaching, 28% increase in sales productivity, and
$5M efficiency gains were realized.
- Worked with many different departments, in-depth, to coach leaders to drive change and increase performance.
WORK HISTORY
Business Project Management Consultant, August 2015 - Present
Nationwide Mutual Insurance, Des Moines, Iowa:
• Experience in multiple disciplines within insurance industry (underwriting, processing, sales, and service)
• Coaching, feedback, and accountability to front-line associates and leaders to mature and grow
• Implemented communication plans in various locations and departments
• Provided effective training, coaching, and feedback to front-line associates and leaders
• Worked on teams to plan, research, analyze, build, and run projects to reduce waste and streamline work
• Facilitate and lead training for frontline and leaders
• Demonstrated the ability to adapt in an ever-changing environment
Process Management Specialist, October 2013 – August 2015
Nationwide Mutual Insurance, Des Moines, Iowa:
• Led pilot team for Lean roll out and saw immediate and sustainable improvement
• Worked on projects that led to growth and maturity of Lean and the department
• Facilitated and led Lean training for agents and leaders
• Deployed and sustained Lean management principles in several departments and locations
Direct Sales Insurance Supervisor, June 2009 – October 2013
Nationwide Mutual Insurance, Des Moines, Iowa:
• Oversaw up to 15 sales agents at a time
• Coached sales agents and peers on their personal and career development
• Quickly and accurately coached to opportunity areas to make positive and sustainable change
• Conducted interviews and was the decision-maker in the hiring process
• Advised agents on underwriting risks for new business
Direct Sales Insurance Agent, March 2006 – June 2009
Nationwide Mutual Insurance, Des Moines, Iowa:
• Sold quality personal and life insurance policies in 45 states
• Consistently among top 10 selling agents in the center
• Served in a leadership role in the absence of my supervisor
• Developed new agents as a mentor/ team lead
• Utilize knowledge/ expertise to provide excellent customer service
• Met or exceeded sales goals every month
• Advised clients about insurance to meet their needs
• Regular follow up and open communication with clients
• Front-line underwriting accepting new business for company
EDUCATION
Bachelor of Arts, Drake University, Des Moines, Iowa: 2004
Major: Journalism and Mass Communications
Minor: Marketing

2. AWARDS, CERTIFICATION, LICENSING, VOLUNTEERING
• Personal Lines and Life Insurance License
• Weber Coach Certified
• Fierce Conversation
• Norm Schub Trained
• Iowa Broadcasters’ Association Scholarship: 2000-2004
• Iowa Blood Center Donor, 1999-present, aphaeresis and whole blood donation. Total of 35+ gallons.
• Newton, Iowa Fire Department: 2002-2004