1. SUMMARY
SKILLS
WORK HISTORY
PETER HENRY
14 Summerfield Road
Todmorden, OL14 6AJ
01706 810689
07720 745 230
pjhhebden@hotmail.com
A proven team player, dedicated to continuous process improvement in the face of rapidly
evolving and changing markets. Extremely results-orientated and proactive in addressing
and resolving problems. I'm dependable bringing management experience and a
willingness to take on added responsibility to meet tight deadlines. Enthusiastic team
player with a strong work ethic and advanced complex problem solving skills.
Effective leader
Efficient multi-tasker
Project management
Organised
Advanced Excel functions
Dedicated team player
Customer service-orientated
Exceptional interpersonal
communication
Deadline-orientated
Flexible
Caring and sensitive
06/2004 －－－－ Current Team Manager
Capita Travel and Events － Leeds
Monitor and manage bookings.
Ensuring Service Level agreements are met.
Resolving accounting problems.
Preparing reports for senior management.
Identifying and resolving problems.
Building and maintaining a good working relationship with internal and external
customers.
Support both Team and Office with IT queries.
Developed and rolled out new policies.
Partnered successfully with other departments to produce an online customer
matrix.
Spearheaded cross-functional initiative to achieve an interactive customer feedback
report.
Trained, coached and mentored staff to ensure smooth adoption of new operational
processes.
Oversee office supply purchases.
Mapped current processes and offered recommendations for improvement.
Hired, Coached and mentored new staff members, including conducting
performance reviews.
10/2002 －－－－ 06/2004 Labourer
Hurst Joinery Projects Ltd － Bradford
To make local deliveries.
To assist in the manufacturing of fire rated doors.
Assisted machine operators with finished pieces.
Collated components for assembly.
01/2000 －－－－ 04/2002 Assistant Tutor
Pennine School of Funeral Studies － West Yorkshire
To hold weekly Classes for students to gain an inside knowledge of the funeral
Service.
To write, plan, and deliver classes and seminars.
To prepare Students for their foundation exam and main Diploma exam.

2. EDUCATION
REFERENCES
INTERESTS
Successfully improved student participation in the classroom through integration of
creative role-playing exercises.
01/1993 －－－－ 04/2002 Community Manager
Dignity Funeral Service － Sutton Coldfield
To arrange 'pre need' and 'at need' funerals
To conduct funerals
To manage a team of up to eight members of staff
To be responsible for the Health, Safety and Welfare of staff within the community
group and visitors
To hold and deliver in house company training courses
To hold and deliver educational seminars for people within the community.
2015 NVQ Level 3: In Management.
Capita Talent Partnership － Work Based
Work based looking at how I manage a team of people, this included being observed in
Team Meetings and annual performance appraisals.
2010 NVQ level 3: Team Leading
Damar Training. － Work based.
Work based qualification looking at how I lead a team, this included being observed taking
an active role within team meeting and giving feedback to staff
2000 Diploma: Funeral Directing
Pennine School of Funeral Studies Halifax － West York
To gain the National Association of Funeral Directors diploma in Funeral
Directing.
Coursework in Funeral Service Management.
1985 Secondary Education Exam
Sowerby Bridge High School － Sowerby Bridge
Exams taken Summer 1985.
Mathematics, Grade 4.
English Language, Grade 4.
History, Grade 4.
Biology, Grade 4.
General Science, Grade 4.
Pre Nursing, Grade 4.
Woodwork, Grade 5.
Technical Drawing, Grade 5.
Available upon request
Advanced knowledge in all Microsoft Office products
Churchwarden
Maintain and manage the church website and Facebook page
Design publications for the Church, including poster design
Produce and edit the church E-newsletter
DIY enthusiast