1. Sharon Dale Charles
SHARON DALE CHARLES, ED.M.
sharondalecharles@yahoo.com
1357 SW 106 Avenue 7 Guthrie Street,
Pembroke Pines, Florida 33025 St. James, Port of Spain
USA Trinidad & Tobago
Tel: 954-602-1185 Tel:(868)724-9754
Personal Statement:
Vast experience both in the USA and Trinidad & Tobago in leading teams, implementing
changes and, managing people. I hold dual citizenship for both countries which has enabled
me opportunities to gain cross country experience. I available to work in either country.
Career History
HUMAN RESOURCE MANAGER
BG Trinidad & Tobago 2006- Present
Broad Function
Responsible for assisting and advising client groups in the management of the people and
organization issues. Oversee recruitment, resource sourcing, retention, performance
management, and career development policies, procedures and processes.
Principal Responsibilities:
• Provide leadership in the delivery of HR processes for respective client groups.
• Implement a common HR model, policies, processes and procedures.
• Manage the HR requirements for client groups on a day to day basis.
• Work with the respective client Leadership Team members to identify the specific HR
requirements and implement actions to address them.
• Manage and coordinate the Graduate Development Program for the BG T&T Asset.
Key Accountabilities:
Recruitment and Selection:
• Ensure that the appropriate approval and administrative guidelines are adhered to.
• Chair the final selection interview panel as required.
Learning & Development:
• Implement learning and development initiatives ensuring roll out to relevant teams.

2. • Facilitate workshops to ensure line Managers are familiar with and understand how to
appropriately apply policies and guidelines to staff management.
• Provide relevant information to Client Groups Leadership for succession planning and
employee development.
• Ensure employees receive support for career and personal development.
Employee Relations:
• The initial focal points for all HR issues and represent HR’s interests at department
meetings and other meetings as appropriate.
• Responsible for counselling line management when dealing with disciplinary or grievance
problems in order to provide them with the guidance and support required.
• Ensuring that the industrial relations policies of the Company are implemented at all levels.
• Advising management of any changes in trends and attitudes of employees, which may be
disadvantageous to the Company.
• Facilitate good working relationships between managers and employees.
Compensation
• Participate in conjunction with the VP HR & Business Support in the annual salary review
as per the guidelines established by corporate HR with regard to the performance increase
matrix, promotions, etc.
• Co-ordinate the setting of budgets as it relates to salaries, benefits, training, etc. with the
respective line managers.
• Ensure that all employee benefits are applied in accordance with the set policies and
guidelines.
Internal Communication:
• Develop an employee climate that encourages contribution and commitment.
• Ensure corporate objectives are cascaded down through my client groups.
• Build employee trust via open and factual communication.
TRAINING AND EDUCATION ADMINISTRATOR 2005-2006
ELEVENTH JUDICIAL CIRCUIT OF FLORIDA
Broad Function
Responsible for the administration and evaluation of diversified training programs for the
Judiciary, Judicial staff and the Administrative Office of the Courts staff. The Eleventh Judicial
Circuit services Miami-Dade County and is the largest in the state and the fourth largest trial
court in the nation.

3. Principal Responsibilities:
• Liaise with department heads to determine and prioritize training needs.
• Advise on methods and programs to attain training objectives.
• Manage staff career development and training opportunities as it relates to department,
organizational and functional needs.
• Evaluate effectiveness of training to meet targeted needs through narrative and statistical
reports.
• Prepare annual reports to be submitted to the State Courts Administration.
HUMAN RESOURCES AND TRAINING MANAGER 2002-2005
Hilton Tobago
Broad Function
Responsible for contributing to the development of the Company as a world
class, Hospitality Company through the development and implementation of human
resource policies and programs aimed at enhancing individual and organizational
effectiveness.
The function cuts across all functional areas in an advisory capacity and its focus is
expanded beyond the traditional operational and transactional role. The position adds value
to the organization by helping line managers align HR strategies, processes and practices
with business needs.
Principal Responsibilities
Provide strategic direction, leadership and consultation to the Company at the corporate
level in the following areas:
• Recruitment & Selection –conducted exhaustive searches to fill vacant positions both on
the Managerial level and the line staff level with qualified local employees by establishing
links with local academic and trade educational facilities, maintaining communication with
other HR professionals and through a re-establishment and utilization of an in-house
internship program.
• Training -strengthened the use of the Performance Management culture through
the proper and timely use of performance appraisals and implementation of
development plans. Spearheaded the development of training plans and guidelines for all
staff.
• Labor Relations – conducted periodic salary and job specification surveys to
ensure compensation and positions remained competitive within similar job markets.
Maintained open communication with Labor Union officials and advised General Manager
on Labor Union protocols.

4. • Leadership Development- identified potential leaders within the company’s
workforce and through leadership assessment tools, placed them on a track of training,
education and mentorship to fill leadership positions.
• Employee Relations- established a strong presence with the ability to recognize and
manage conflicts resulting from cultural, political and status differences.
• Compensation, Benefits & Employment Conditions- utilized suggestions obtained from
annual surveys to improve working conditions. External comparisons with companies in
similar industries were done to compare and improve compensation and benefits, i.e. salary
increases, bonuses, incentive packages as well as, establishing the guidelines for their
implementation.
• Teamwork Capability- improvement plans for better work performance and
communication were presented utilizing team involvement.
• Health and Safety- recommended several health and safety practices and OSHA trainings.
Assigned the company’s first safety officer.
• Change Management- implemented new guidelines and practices in a planned and
systematic manner to minimize discord.
INDEPENDENT ORGANIZATION & DEVLOPMENT CONSULTANT AND THERAPIST
Trinidad and Tobago 2000-2002
▪ Human Resource staff training: How to manage and supervise effectively, employment
relations and communications, dealing with retrenchment, E.A.P.
▪ Independent Personal Therapist for several companies. Guidance given for problems such
as alcohol, drug use, marital difficulties, job stress and interaction with cohorts.
▪ Trauma counseling.
ASSISTANT DIRECTOR, SAMARITAN VILLAGE 1998-2000
Ambulatory Program Services, Queens, New York
Responsibilities
▪ To provide clinical and administrative supervision to case management staff while
monitoring day to day program operations.
▪ Coordinate and implement clinical services for the treatment team.
▪ Assist in implementing and monitoring policies and procedures necessary for the
operation of program services.
▪ Ensure that treatment staff maintain accurate and confidential records which comply with
contractual and regulatory standards.
▪ Interface with outside agencies as a member of the Community Alternatives Network.
▪ Represent agency at community and public forums.

5. DIRECTOR, HEALTH & DRUG EDUCATION UNIT 1996-1998
Center for Alternative Sentencing and Employment Services, New York, NY
Responsibilities
▪ Develop curriculum for Unit to facilitate ongoing classes on Substance Abuse Awareness,
Sexually Transmitted Diseases, Sexual Abuse Awareness, and other areas of concern.
▪ Oversee the assessment of individuals in the program to include drug screening and
health needs by counseling staff.
▪ Monitor the development of Case Planning, drug testing results, referrals, counseling
sessions, and medical health concerns for all clients.
▪ Plan/organize health fairs for both staff and clients.
▪ Maintain liaisons with both Drug and Medical Community based organizations.
▪ Oversee the planning and presentations of Peer Educators for both in-house and
community based organizations.
COUNSELING SUPERVISOR 1991-1996
Alcoholism Council Fellowship Center of New York, New York, NY
Responsibilities
▪ Supervise counseling staff, performing evaluations on a continuing basis; conduct staff
training and staff counseling; facilitate weekly case conferences.
▪ Keep track of staff work schedules, maintaining proper department coverage at all times;
intervene in staff/client problems which may arise on a regular basis.
▪ Insure the proper implementation of funded projects to the agency, i.e., staffing, reports,
innovative thinking.
▪ Maintain open communication with all departments and be knowledgeable of requested
information, maintain amiable contact with the NYS Department of Corrections,
Shock/Parole.
▪ Responsible for facilitating groups on a weekly basis; conduct group observation on a
regular basis; conduct group sessions and individual sessions when necessary; evaluate
referral process; formulate 6-month group schedules.
ADDICTION COUNSELOR 1989-1990
Bedford Stuyvesant Alcohol Treatment Center, Brooklyn, New York
Responsibilities
▪ Responsible for screening incoming patients and evaluation of the primary addiction.
▪ Responsible for patient caseload which involved monitoring attendance, participation and
progress while in treatment.
▪ Involved in individual counseling sessions with patients.
▪ Formulating and leading of various didactic and psychodynamic groups designed to meet
the needs of the patients.

6. SUMMARY
▪ Ph.D. Candidate in Counseling Psychology (University of Maryland)
▪ M.A. in Psychological Counseling
▪ Ed.M. in Cross Cultural Counseling & Education
▪ B.A. in Psychology
▪ Member, American Psychology Association
▪ New York State Certified HIV/AIDS Counselor
Collateral responsibilities have included the administration and interpretation of
psychological and career tests, case documentation, and case reporting.
Strengths:
▪ Strong communication and interpersonal skills. Career motivated, able to perform
effectively in crisis situations.
▪ Team player, Open minded, motivates others towards goals.
▪ Negotiating Conflict
▪ Action oriented Leader
▪ Confidence to do difficult tasks
Achievements:
▪ Responsible for the first online induction in the BG T&T asset – this gained recognition at
BG Group Chairman’s Awards.
▪ Introduced the Wellness Day initiatives at the BG T&T asset.
▪ Introduced the summer internship programme.
▪ Revamped the International Graduate Assessment Center held at the BG T&T asset.
▪ Introduced outreach for future employment at BG T&T by participating in High School
Career Day lectures & fairs.
▪ Initiated the Mentorship programme in the T&T Assets and provided a template for other
BG assets.
▪ Roll out & advised on the substance mis-use policy.
▪ Chairman’s award runner up for the implementation of the redundancy implemented in
the Trinidad & Tobago Asset in 2007.
▪ Contract owner for EAP providers.
▪ Member of first Women’s Network Executive.
▪ Member of BG Group Diversity Team
Mobility:
I possess dual citizenship for both USA and Trinidad & Tobago.
I am currently mobile.

7. EDUCATION:University of Maryland, College Park, Maryland
Ph.D. Candidate – Counseling Psychology
Columbia University, Teachers College, New York, New York
M.A. in Psychology - Cross Cultural Counseling, 1984
ED.M. in Psychological Counseling & Education, 1984
College of New Rochelle, New Rochelle, New York
B.A. in Psychology, 1981
Minors: Women’s Studies and English
Other Skills:
Certified Abbott ADX Technician
Computer Knowledge: Windows, Word, Excel, Power Pt.
References furnished upon request