Retail Banking

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Presentation by Olivia Cropper, psychology graduate, at University of Sussex, February 2011

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Retail Banking

  1. 1. A Career in Retail Banking<br />Olivia Cropper<br />23rd February 2011<br />
  2. 2. Agenda<br />My career history<br />Working in a large Bank<br />Working in Internal Consultancy & Operational Improvement<br />Working in Operations Management<br />Some thoughts on making a career in a large corporation<br />
  3. 3. Career History<br />No ‘grand plan’ for my career<br />2001 – BA Social Psychology at Sussex <br />2000 -2001 – Part/ full time role within Debt Collecting Call Centre of large retail bank<br />2001-2003 – Career Development Scheme<br />2003-2008 – Various Internal Consultancy Roles within Operations <br />2008-2011 – Operations Management<br />
  4. 4. What do you want from your career?<br />Interesting and challenging job?<br />Opportunity to move abroad with your job?<br />Opportunity to learn more and get qualifications?<br />Feel looked after – employment law respected?<br />For your job to be protected if you are ill or pregnant?<br />Retire early?<br />P<br />P<br />P<br />P<br />P<br />P<br />
  5. 5. Working in Internal Consultancy/ Operational Improvement<br />Leading projects to improve quality of customer service and reduce costs by using Lean Manufacturing and Sigma tools and techniques. Create a culture of continuous improvement. <br />Areas of relevance to Psychology:<br />Research skills – statistical techniques and data collection<br />Attitude change – Culture change<br />Group Performance<br />Influence<br />Plus communication skills – written & verbal (121 & groups)<br />
  6. 6. Leadership/ Operational Management roles<br />Current role:<br />120 staff, annual budget of £3m.<br />Team processes payments, change of details, closes accounts<br />Lead the department to deliver a quality service within budget. Create a culture of continuous improvement. Counsel and motivate staff. <br />Areas of relevance to Psychology:<br />Research skills – data analysis<br />Attitudes & attitude change – Motivation & Culture change<br />Behaviour & Influence<br />Group Performance<br />Individual differences – personality & IQ<br />Social issues – self harm, divorce, violence, eating disorders<br />Stress, anxiety, depression<br />Plus communication skills – written & verbal (121 & groups)<br />
  7. 7. How to get in the door<br />Recruitment tends to be through 4 routes:<br />‘Entry level’ roles (approx £16K) recruited through temp agencies<br />Graduate recruitment schemes (but very limited numbers)<br />Qualified Specialists (Finance, HR, IT)<br />Directors<br />P<br />?<br />O<br />O<br />
  8. 8. How to get on<br />Volunteer for opportunities<br />Ask your manager – don’t wait to be asked<br />Use your fresh pair of eyes & contribute your ideas. Display your research and analysis skills. <br />Speak up. Take every opportunity to make a good impression. Display your presentation & communication skills.<br />Put in the hours, volunteer for travel<br />Research & apply for any local ‘non-graduate’ development schemes<br />Search the job boards and apply for promotions <br />You don’t have to know the work inside out to become a manager<br />
  9. 9. Any questions?<br />?<br />

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