1. LAVELL W. BAILEY JR.
1036 Glendale Drive East Point, GA 30344 (770)568-5798 (mobile) l.bailey1986@yahoo.com
COMPETENCIES
Sales Presentation Client Follow-up Microsoft Office Suite
Office Management Customer Service Problem Identification/Solutions
Wireless Standard
QUALIFICATIONS PROFILE
Professional Sales Representative with over 7 years of valuable experience in sales
Demonstrated a consistent track record of outstanding sales, merchandising and customer service result
Established reputation for identifying and resolving a customer’s decision barriers and closing the sale
Exceeding challenging quotas and wining customer loalty
Strong telephone and in-person sales presence; displaying integrity and professionalism, as a frontline
corporate representative
PROFESSIONAL EXPERIENCE
NORCROSS AND ASSOCIATES NORCROSS, GA
Account Manager, 01/2015Present
Responsible for promoting and selling products and services to existing customers
Communicated effectively with customers to inform them of features, benefits, and use of all products
and services.
Educated and assist customers on their purchases decision.
Protects organization's value by keeping information confidential
Worked directly with customers via telephone, and email to describe products and/or
services in order to persuade potential and current customers to purchase new products
and/or services
METRO PCS ATLANTA, GA
Sale Associate, 10/201401/2015
Responsible for promoting and selling products and services to both new and existing customers
Communicated effectively with customers to inform them of features, benefits, and use of all products
and services.
Educated and assist customers on their purchases decision
Performed various inventory tasks such as monitoring inventory levels and merchandising product on the
sales floor
Ensured that every need the customer has when coming into the store is met before they leave
Conduct bill reviews on customer accounts
LOWES EAST POINT, GA
Customer Service Supervisor, 05/1307/2014
Greeted customers warmly ascertain problem for help to ensure a high level of customer service
stratification is maintained
2. LAVELL W. BAILEY JR.
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Resolved complaints and order issues
Issued refunds to customers times
Communicated with customers
Helped workers in resolving problems and completing work
Issued instructions and assigns duties to workers
TRUE GREEN AUSTELL, GA
Call Center Representative, 03/201104/2013
Provided information on complaints regarding specific products as well as services
Addressed and resolved customer product complaint empathetically and professionally
Handled outbound and inbound calls from external and internal customers
Maintained call center database by entering information
Completed call logs
Entered new customer information into system
Transferred customer calls to appropriate staff
DAYS INN FOREST PARK, GA
Front Desk Manager, 11/200803/2011
Replaced the manager in his absence
Supervised day to day operations of center facilities
Assisted in providing a safe, healthy environment for all guests and associates
Responded to guest's special requests, needs, problems, issues and concerns
Greeted guests immediately with a friendly and sincere welcome
Promptly completed the registration process by inputting and retrieving information from a computer
system, confirming pertinent information including number of guests and room rate
EDUCATION
Associate of Dental Assistant, EVEREST COLLEGE–Atlanta, GA 2010
High School Diploma, Tri-Cities High School – East Point, GA 2004
TECHNICAL
MS Office Word, Outlook, Excel, PowerPoint, and Publisher