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LAVELL W. BAILEY JR.
1036 Glendale Drive East Point, GA 30344  (770)568-5798 (mobile)  l.bailey1986@yahoo.com
COMPETENCIES
Sales Presentation Client Follow-up Microsoft Office Suite
Office Management Customer Service Problem Identification/Solutions
Wireless Standard
QUALIFICATIONS PROFILE
Professional Sales Representative with over 7 years of valuable experience in sales
 Demonstrated a consistent track record of outstanding sales, merchandising and customer service result
 Established reputation for identifying and resolving a customer’s decision barriers and closing the sale
 Exceeding challenging quotas and wining customer loalty
 Strong telephone and in-person sales presence; displaying integrity and professionalism, as a frontline
corporate representative
PROFESSIONAL EXPERIENCE
NORCROSS AND ASSOCIATES NORCROSS, GA
Account Manager, 01/2015Present
 Responsible for promoting and selling products and services to existing customers
 Communicated effectively with customers to inform them of features, benefits, and use of all products
and services.
 Educated and assist customers on their purchases decision.
 Protects organization's value by keeping information confidential
 Worked directly with customers via telephone, and email to describe products and/or
services in order to persuade potential and current customers to purchase new products
and/or services
METRO PCS ATLANTA, GA
Sale Associate, 10/201401/2015
 Responsible for promoting and selling products and services to both new and existing customers
 Communicated effectively with customers to inform them of features, benefits, and use of all products
and services.
 Educated and assist customers on their purchases decision
 Performed various inventory tasks such as monitoring inventory levels and merchandising product on the
sales floor
 Ensured that every need the customer has when coming into the store is met before they leave
 Conduct bill reviews on customer accounts
LOWES EAST POINT, GA
Customer Service Supervisor, 05/1307/2014
 Greeted customers warmly ascertain problem for help to ensure a high level of customer service
stratification is maintained
LAVELL W. BAILEY JR.
Page 2
 Resolved complaints and order issues
 Issued refunds to customers times
 Communicated with customers
 Helped workers in resolving problems and completing work
 Issued instructions and assigns duties to workers
TRUE GREEN AUSTELL, GA
Call Center Representative, 03/201104/2013
 Provided information on complaints regarding specific products as well as services
 Addressed and resolved customer product complaint empathetically and professionally
 Handled outbound and inbound calls from external and internal customers
 Maintained call center database by entering information
 Completed call logs
 Entered new customer information into system
 Transferred customer calls to appropriate staff
DAYS INN FOREST PARK, GA
Front Desk Manager, 11/200803/2011
 Replaced the manager in his absence
 Supervised day to day operations of center facilities
 Assisted in providing a safe, healthy environment for all guests and associates
 Responded to guest's special requests, needs, problems, issues and concerns
 Greeted guests immediately with a friendly and sincere welcome
 Promptly completed the registration process by inputting and retrieving information from a computer
system, confirming pertinent information including number of guests and room rate
EDUCATION
Associate of Dental Assistant, EVEREST COLLEGE–Atlanta, GA 2010
High School Diploma, Tri-Cities High School – East Point, GA 2004
TECHNICAL
MS Office Word, Outlook, Excel, PowerPoint, and Publisher
LAVELL W. BAILEY JR.
Page 3

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Lavell Bailey Resume

  • 1. LAVELL W. BAILEY JR. 1036 Glendale Drive East Point, GA 30344  (770)568-5798 (mobile)  l.bailey1986@yahoo.com COMPETENCIES Sales Presentation Client Follow-up Microsoft Office Suite Office Management Customer Service Problem Identification/Solutions Wireless Standard QUALIFICATIONS PROFILE Professional Sales Representative with over 7 years of valuable experience in sales  Demonstrated a consistent track record of outstanding sales, merchandising and customer service result  Established reputation for identifying and resolving a customer’s decision barriers and closing the sale  Exceeding challenging quotas and wining customer loalty  Strong telephone and in-person sales presence; displaying integrity and professionalism, as a frontline corporate representative PROFESSIONAL EXPERIENCE NORCROSS AND ASSOCIATES NORCROSS, GA Account Manager, 01/2015Present  Responsible for promoting and selling products and services to existing customers  Communicated effectively with customers to inform them of features, benefits, and use of all products and services.  Educated and assist customers on their purchases decision.  Protects organization's value by keeping information confidential  Worked directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services METRO PCS ATLANTA, GA Sale Associate, 10/201401/2015  Responsible for promoting and selling products and services to both new and existing customers  Communicated effectively with customers to inform them of features, benefits, and use of all products and services.  Educated and assist customers on their purchases decision  Performed various inventory tasks such as monitoring inventory levels and merchandising product on the sales floor  Ensured that every need the customer has when coming into the store is met before they leave  Conduct bill reviews on customer accounts LOWES EAST POINT, GA Customer Service Supervisor, 05/1307/2014  Greeted customers warmly ascertain problem for help to ensure a high level of customer service stratification is maintained
  • 2. LAVELL W. BAILEY JR. Page 2  Resolved complaints and order issues  Issued refunds to customers times  Communicated with customers  Helped workers in resolving problems and completing work  Issued instructions and assigns duties to workers TRUE GREEN AUSTELL, GA Call Center Representative, 03/201104/2013  Provided information on complaints regarding specific products as well as services  Addressed and resolved customer product complaint empathetically and professionally  Handled outbound and inbound calls from external and internal customers  Maintained call center database by entering information  Completed call logs  Entered new customer information into system  Transferred customer calls to appropriate staff DAYS INN FOREST PARK, GA Front Desk Manager, 11/200803/2011  Replaced the manager in his absence  Supervised day to day operations of center facilities  Assisted in providing a safe, healthy environment for all guests and associates  Responded to guest's special requests, needs, problems, issues and concerns  Greeted guests immediately with a friendly and sincere welcome  Promptly completed the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate EDUCATION Associate of Dental Assistant, EVEREST COLLEGE–Atlanta, GA 2010 High School Diploma, Tri-Cities High School – East Point, GA 2004 TECHNICAL MS Office Word, Outlook, Excel, PowerPoint, and Publisher
  • 3. LAVELL W. BAILEY JR. Page 3