Dominique Kohlman is seeking a position where she can utilize her strong communication, problem-solving, and leadership skills. She has over 5 years of experience in customer service roles at Progressive Insurance, SAFE Credit Union, and Best Buy. Her experience includes maintaining customer records, resolving issues, qualifying customers for services, and conducting sales through multiple channels. Kohlman has a high school diploma and is proficient in Microsoft Office applications.

1. Dominique L. Kohlman
8344 Crystal Walk Circle (916) 813-2620
Elk Grove, CA 95758 dominiquekohlman@gmail.com
Objective
To obtain a position where I can use my experience, excellent communication and problem-solving skills
to become a successful member and integral part of your organization’s success.
Education
High School Diploma
Elk Grove High School – August, 2011
Key Areas of Expertise
Team Lead. Maintaincustomerrecords andresolve productorserviceproblems
• Strong leadership ability
• Organization, Time & Workflow Management
• Management Liaison & Support
• Analytical & Problem-Solving skills
• Able to work independently or as a team member.
Customer Service Associate. Direct Marketing & Customer Interaction
• Back & Front office operations
• Quality Assurance
• Results oriented
• Precise attention to detail
• Banking Services.
Lead Sales Associate. Specializing in Conflict Prevention
• Advertising & Promotion
• Public Relations & Public Affairs
• Able to meet deadlines
• Enjoy multi-tasking
• Process and Productivity improvements.
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2. Work Experience:
Team Lead Customer Consultant ProgressiveInsurance CasualtyCo.
Feb. 2015 – Present
• Qualify customers for other products and services
• Open customer accounts by recording account information
• Maintain customer records by updating account information
• Build trust by understanding the unique needs of clients and resolve those needs effectively and
efficiently
• Edit vehicles and drivers from policies, processing renewals, cancellations, reinstatements, and
payments
• Attract potential customers by answering product and service questions.
Customer Service Associate SAFE Credit Union
Mar. 2014 – Oct. 2014
• Provided account services to customers by receiving deposits and loan payments.
• Cashed checks, issued withdrawals, recorded deposits.
• Answered and resolved inquiries.
• Qualified customers for new services and product promotions by ascertaining customer needs.
• Opened and closed accounts, ordered checks, exchanged foreign currencies and provided statements.
• Recorded transactions by logging cashier's checks, traveler's checks, and other special services.
• Complied with bank operations and security procedures by participating in all dual-control functions.
• Audited other tellers' currency and assist in certification of proof.
• Maintained customer confidence and protect bank operations by keeping information confidential.
Lead Multi-Channel Sales Associate Best Buy
Aug. 2011 – Mar. 2014
• Conducted sales through all channels by answering customer phone calls and delivering solutions.
• Developed relationships with customers.
• Partnered with Sales Transaction Assistants, to ensure quality service.
• Engaged customers using selling skills to build complete solutions.
• Maintained balance of high velocity and high service
• Used sales tools to drive profitable growth and exceed department goals
• Ensured planogram was set and signage was correct for weekly ads.
• Resolved customer issues.
• Acted as a peer leader to Sales Consultants.
• Provided peer feedback and coaching to Sales Transaction Assistants to improve business results and
customer experience
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3. COMPUTER SKILLS
• Proficiency in Windows and Microsoft Office applications – Word, Excel, PowerPoint, Outlook.
• POS systems / Banking systems
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