1. Helen Alton
11549 South Brightway Drive, Mokena, IL 60448; (407)803-3676; htieh1806@gmail.com
PROFESSIONAL EXPERIENCE:
The Walt Disney Company Lake Buena Vista, FL
Concierge
Disney’s Grand Floridian Resort & Spa October 2013 – April 2015
 All of Front Desk duties, Lobby Concierge, Club Desk, and Club Lounge trained
 Assisting management with pre-renovations cleanup and assistance with Guest Service Recovery
 Discreetly assisting with High Profile VIPs and assistance with Large Groups
 Creating a “Grand Difference” for all our guests of all ages throughout their stay
Front Desk Cashier
Disney’s Grand Floridian Resort & Spa September 2013 – October 2013
Disney’s All-Star Resorts (Sports) July 2013 – September 2013
 Assisting Guests with: check-in and checkout, airport transportation, providing accurate guest information
 Mobile Lobby Experience and Runner trained
 Handling of Cash, Foreign Currencies, Credit Card Transactions, and Traveler’s Checks
 Help create everlasting memories for all our guests of all ages
Merchandise Hostess May 2010 – August 2010
Disney’s Port Orleans Resort (Riverside)
 Assisting guests with their needs and purchases
 Managed inventory, Front and Back of House stock
 Handling of Cash, Foreign Currencies, Credit Card Transactions, and Traveler’s Checks
 Created “Magical Moments” for all our guests of all ages
Fort Bend County Museum Association Richmond, TX
Event Staff September 2012 – December 2012
George Ranch Historical Park
 Works part of a team for fast-paced setup/teardown and event organization
 Guest Services and dishwashing for events
 Events including anniversaries, corporate events, non-profits fundraisers, weddings, and receptions
 Events ranging from 70-300 guests
Houston Country Club Houston, TX
Banquet Server February 2012 – April 2012
 Execute rapid, proper layout and banquet settings
 Engaged in delegated tasks independently
 Banquet set up and service for various events ranging 95-900 members/guests
 Maintain proper appearance, etiquette, and service standards without exception
Aquatico Pool Management, Inc. Katy, TX
Lifeguard Manager May 2011 – September 2011
 Promoted from Assistant Lifeguard Manager
 Supervised and maintained the safety and cleanliness of a pool facility
 Schedule and supervise the team of lifeguards for my location
 Enforcement of Red Cross, Company, and Facility rules and regulations in order to promote a positive and safe environment for those
who enjoy/uses the facility
EDUCATION:
Bachelor of Science in Hotel and Restaurant Management August 2009 – December 2012
Conrad N. Hilton College of Hotel and Restaurant Management at University of Houston
 Graduated Cum Laude
 Listed in the top 20 Hotel and Restaurant Management Programs in the United States
 Dean’s List Spring 2011, 2012
CERTIFICATIONS AND SKILLS:

2. Helen Alton
11549 South Brightway Drive, Mokena, IL 60448; (407)803-3676; htieh1806@gmail.com
 Speak conversational Mandarin Chinese