1. Katherine M. Joyce
970 Nottingham Drive, Naples, Florida 34109
(239) 287-1629 / joyckath@aol.com
Education
Bachelor of Science in Hospitality and Resort Management
Honors Generalis, Manga Cum Laude
GPA 3.69
Lynn University – Boca Raton, FL December 2014
Work Experience
Front Desk Agent, The Inn at Pelican Bay April 2015- Present
Naples, FL
• Register guests and ensure a comfortable stay by informing them of the many amenities
we have to offer
• Assign guest rooms based on guests needs and requests
• Understanding proper credit card and cash handling policies and procedures
• Adjust rates according to quarterly benchmarks
• Notifying housekeeping of all check outs, late check outs, early check in and special
requests for rooms
• Extensive knowledge of all programs and equipment used behind the front desk
• Establish lasting relationships with new guests and gaining feed back on their stays
• Analyzing guest feedback in order to ensure continued guest satisfaction
Hostess, La Playa Beach and Golf Resort May 2014- Present
Naples, FL
• Welcome guests and assist their dining needs
• Seat guests and manage/ create the floor plan for the appropriate time frame
• Monitor restaurant activity to determine seating and dining flow
• Perform opening and closing duties, as needed
• Ensure knowledge of menu
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Assist fellow team members and other departments wherever necessary to maintain
positive working relationships
Food and Beverage Intern, Boca West Country Club January-May 2014
Boca Raton, FL
• Assisted with preparation in the kitchen for special events at the club
• Observed and prepared drinks behind the bar to be severed to members
• Demonstrated excellent customer service while serving meals to members during brunch,
and dinner.
Operations Assistant, ESPN Summer X Games July-August 2013
Los Angeles, CA
• Assembled large equipment in preparation of games
• Ensured camera ready stadium, cleaning walk ways and sweeping

2. • Maintained positive, peaceful environment in athlete staging with proper refreshments
and being firm with athlete’s fans during meet and greets
Office Manager, Boca West Homeowners Association August 2012-May 2013
Boca Raton, FL
• Managed accounts Receivable and Payable
• Responded to customer questions and concerns with urgency by phone and email
• Validated financial accounts through an online third party
• Liaison between program participants and management
Marketing New Media Department, Cartan Global July 2012 (London Olympics)
London, UK
• Observed attendants in the hospitality tents
• Composed press releases for various athletes sponsored by Cartan Global
• Used social media handles to advertising up coming events
Data Collector, Miami Dolphins (Internship) August 2011- January 2012
Miami, FL
• Initiated conversations to tailgating fans
• Collected customer data from fans and did follow up research on the data collected
Skills
• Proficient in Microsoft Office Suite, Mac applications, Internet and Social Media
• Proven leader
• Manage time efficiently, meeting deadlines
• Organization
• Event Planning
• Public Speaking