1. Madelca Cruz-Arias
36 Georgetowne Dr. Hyde Park, MA 02136 • (857) 333-8565 • Madelcaarias@gmail.com
Objective
Provide operational and administrative support using knowledge from various industries in order to meet client and company needs as best
as possible.
Work Experience
Metropolitan Boston Housing Partnership, Boston, MA
Program Representative October 2014 to Present
 Facilitate all aspects of the reexamination process for a caseload: determine program eligibility
 Interpret and apply State/HUD/DHCD/MBHP regulations, policies and procedures. Educate program participants, appropriate
agencies, and the general public concerning these regulations, policies and procedures;
 Initiate and process termination of program participation for families that have violated program requirements;
 Learn and apply federal regulations, state policies, and agency procedures. Educate program participants, appropriate agencies, and
others about these regulations, policies and procedures;
 Maintain basic knowledge of housing inspection requirements and procedures;
 Monitor leasing agreements and housing contracts. Resolve problems and minor disputes concerning program regulations, rent
shares, owner obligations and family responsibilities;

Inspections Coordinator December, 2013 to October 2014
 Responsible for the coordination and scheduling of all MBHP and Department of Housing and Consumer
Development (DHCD) inspections.
 Post, log, and track results in the MBHP Tracker database
 Responsible for reviewing and sending all necessary inspections correspondence as well as tracking all inspector
recommendations for housing assistance payment suspension and contract termination
 Schedule annual inspection appointments ensuring that each unit is inspected 90-120 days prior to the lease
anniversary date
 Collaborate across teams in order to accomplish agency goals of promoting responsible renter ship, quality housing,
competent ownership, and housing choice
Re-Housing Case Manager July, 2013 to December 2013
 Work in partnership with individual families to determine appropriate choice of housing
 Create housing opportunities for qualified families by advocating, collaborating, and negotiating with property
owners and management companies
 Collect and submit all required documentation
 Assist families with transition to new accommodations including but not limited to; moving resources and
expenditures, obtaining furniture and furnishings, and other transitional needs such as school transfers
 Document all findings and determinations in approved Homeless Management Information System (HMIS)
New Beginnings Academy, Hyde Park, MA
Office Assistant April, 2012 to July, 2013
 Collect customer feedback and implement process changes to exceed customer satisfaction goals
 Determine appropriate procedure exceptions to accommodate unusual customer requests
 Maintain up-to-date records
 Populate customer data to fulfill customer reporting requirements
 Properly direct inbound calls in phone queues to improve call flow
Education
Urban College Boston, MA
Associates Degree, expected May 2018
Brighton High School Brighton, MA
High School Diploma, 2006
Skills
Computer: Microsoft Word, Excel, PowerPoint, and ETO Software
Language: English and Spanish
Certifications: CPR and First Aid
References
Available upon request