1. Sheila Hodgkinson
PRODUCT MANAGER
smhodgkinson@icloud.com
604.318.1634
LinkedIn
PROFILE
Highly skilled, collaborative product manager/owner with 25 years of experience in professional services and
IT, with a deeply practical focus on business intelligence to drive customer satisfaction, efficiency, and results.
Passionate,detail-oriented leader with a hands-on approach that consistently commissions and delivers projects
on time and on budget.
WORK EXPERIENCE
COGECO PEER 1 HOSTING 2005 to present
Global, publicly traded Internet hosting company with operations in 15 cities in USA, Canada, UK, and Europe. 450+ staff. Profit 100
Fastest-Growing Company in Canada for 4 years running.
Product Owner, Managed Hosting and Colocation 2015 to present
 Collaborate with Internal teams to understand, validate and ensure the successful delivery of approved business
plans, product change requests
 Create, refine/groom User Story Maps, User Stories, Tasks and Cost Estimates
 Create, Refine/Groom Product Backlog
 Responsible to act within my assigned budgetary or resource allocations to deliver product functionality or issue
resolution
 Collaborate with Architecture, Engineering, Support, Data Center Operations, Supply Chain, Sales and Finance to
understand requirements, design, estimate, standardize, develop, document and train on assigned
products/applications
 Collaborate with Marketing to execute a Go To Market plan that drives demand for products
 Own the Strategic Product Level Roadmap
 Own the Product Lifecycle management and continuous improvement processes ofassigned products/applications
through to End of Life.
2010 to 2015
Product Manager, Business Processes
Global, publicly traded Internet hosting company with operations in 15 cities in USA, Canada, UK, and Europe. 450+ staff. Profit
100 Fastest-Growing Company in Canada for 4 years running.
 Create and implement product plans identifying product configurations, integration with existing systems,
workflows with all relevant departments, sales processes, and pricing.
 Assess financial viability and profitability of product pricing on multi-million dollar deals.
 Oversee and maintain global product catalogue.
 Select vendors for new products.
 Revise all internal customer and financial accounting systems to align with new products.
 Analyze workflows between sales and finance from order entry to product delivery to provide improved efficiency
and greater visibility into profitability.
 Assess competitive positioning in pricing and product configuration relative to market research.
 Identify and remediate deficiencies in processes between sales and finance.
 Review Custom Service Requests (one-offs) to validate configuration specifications and financial impact.
 Review and approve all on-going vendor licensing contracts.
 Support ad hoc projects.
Project Manager, Development and IT 2008 to 2010

2.  Oversaw all components of business unit integration into financial systems,customerportal, and sales order system.
 Identified risks, gaps, and requirements in migrating from a manual provisioning system to an automated
provisioning system.
 Validated the processes required to migrate data for 6,000 customers into existing business systems.
 Ensured comprehensive identification of delivery requirements for project in order to meet timelines and budget.
Business Analyst 2006 to 2008
 Collected requirements for integration of newly acquired division relating to order entry and provisioning systems.
 Liaised between department heads and development team to translate business requirements into development
specifications.
Revenue Manager 2005 to 2006
 Managed team of eleven Accounts Receivable staff responsible for billing and collections of approximately $8
million monthly.
 Integrated financial systems and staff from newly acquired company division.
 Ensured collection of outstanding accounts to meet financial targets.
POINT OF PRESENCE TECHNOLOGIES 2003 to 2004
Project Manager, Wireless Integration
Wireless integration company providing design, configuration, management, and support of wireless and wired public and private
access data networks.
 Managed integration projects to coordinate manufacturers, installers, and customers .
 Ensured on time and on budget delivery of wireless systems to education and hospitality customers .
 Managed project budgets.
 Oversaw accounts payable and accounts receivable.
Previousexperience available upon request includingcompanies such as Nortel,AT&T, Kestrel Technologies and Deloitte Touche
EDUCATION
CertifiedProduct Manager – Applied Frameworks – March 2015
CertifiedScrumMaster – ScrumAlliance – December2014
Buildand Foundations Certificates – Pragmatic Marketing – October2014
Project Management Core (Part Time), University ofBritish Columbia, March –June 2014
Financial Accounting (1st
Year), WhartonSchoolofBusiness,2014
Certificate in ProjectManagement, George WashingtonUniversity
CertifiedGeneral Accountant (CGA), 1st
yearofprogramcompleted