Highly experienced and skilled BUSINESS ARCHITECT/ANALYST of 14 years with a proven track record for delivery in major financial and legal institutions, healthcare regulation, and contact centre environments. Extensive full project lifecycle experience, including waterfall and Agile methods. Experienced in managing, training, and mentoring Business Analysts of all levels in the latest industry-leading techniques. Hugely passionate about raising the profile of business analysis, increasing competency of practitioners and demonstrating how it enables faster and higher quality project outcomes to the customer.

1. Nick Broom – Business Architect Page 1 of 4
NICK BROOM
Willow Tree Cottage, Main Street, Newton-on-Derwent, York, YO41 4DB
Tel: 07834 852120 Email: nickbroom@horizonbusinessarchitecture.com
Website: horizonbusinessarchitecture.com LinkedIn Profile: linkedin.com/in/nickpbroom
Profile
Highly experienced and skilled BUSINESS ARCHITECT/ANALYST of 14 years with a proven track record for delivery in
major financial and legal institutions, healthcare regulation, and contact centre environments. Extensive full project
lifecycle experience, including waterfall and Agile methods.
Experienced in managing, training, and mentoring Business Analysts of all levels in the latest industry-leading
techniques. Hugely passionate about raising the profile of business analysis, increasing competency of practitioners
and demonstrating how it enables faster and higher quality project outcomes to the customer.
Expertise
Business and Product Skills
 Process Design and Improvement; Requirements Development and Specification including:
o As-Is and To-Be process modelling – certified in BPMN Method & Style (> 5 yrs)
o Business Rules Development/Decision Modelling and Logical Data Modelling (>5 yrs)
o Use Cases and UML (activity, class, statechart and interaction diagrams) (>5 yrs)
o Agile User Story and Acceptance Criteria Definition (4.5 yrs)
 Analysis Team Management and Mentoring
o Analysis activity planning and assignment; resource effort estimation
o Analysis best practice techniques training and mentoring
o Activity monitoring and reporting
 Project Initiation and Business Cases – definition of Critical Success Factors; benefits quantification; gap analysis
 Communication and Workshop Facilitation – requirements workshops; stakeholder presentations to CEO-level
 Stakeholder and 3rd
-Party Supplier Management – including software suppliers and B2B relationships
Project Environments
Policy/Product Sales, Servicing & Distribution (>5 yrs); Internal Systems & MI (>5 yrs); Telephony (2.5 yrs);
eCommerce (1 yr); Accounting, Actuarial, & Regulatory Reporting (3 yrs); Corporate & Investment Banking (2.5 yrs)
Tools
Visio (>5 yrs); MS Office (>5 yrs); SharePoint (>5 yrs); Sparx Enterprise Architect (3 yrs); Quality Centre (>5 yrs);
IBM Blueworks Live (1 yr); Sapiens DECISION (2.5 yrs); BiZZdesign Architect (<1 yr), Atlassian Confluence & JIRA
(1.5 yrs)
Industries
Financial Services (Banking 8 yrs, Investment Banking 1.5 yrs, Life & Pensions 4 yrs); Healthcare Regulation (1 yr);
Legal (<1 yr); Contact Centres (2.5 yrs).
Achievements
 Led a global decision modelling team as part of a critical AML project, architecting and delivering high-value
business decision models within an iterative development lifecycle, enabling Compliance and Operations teams
to manage their own business logic to ensure ongoing conformance to regulatory needs
 Led an analysis team to define strategic improvements to systemic issues in a highly complex corporate lending
process improvement project; including as-is and to-be process, and decision models in under 5 months, whilst
mentoring the team in BPMN, business process improvement, decision modelling and data modelling.
 Lead analyst on an Agile project to replace key call centre telephony application, focussed on delivering a better
customer experience by reducing failure demand and increasing process speed through automation for 2,000
agents across the UK.
 In a 2-month window, defined To-Be processes, produced functional requirements, business rules, operational
procedures and system requirements; designed and built an operational knowledge base and contact tracker in
Microsoft SharePoint.

2. Nick Broom – Business Architect Page 2 of 4
Clients and Projects
Sapiens (www.sapiensdecision.com) with major US Investment Bank Oct 2014 – Dec 2015
Business Decision Architect; Client Onboarding
Lead Business Decision Management Architect on a critical AML/Compliance regulatory project, using the Sapiens
DECISION BDMS tool for a global investment bank.
 End-to-end process analysis to facilitate decision identification and detailed data requirements
 Detailed analysis of global and multiple regional compliance policies and operational processes, working with
stakeholder teams in Hong Kong, Singapore, India, U.K., and the U.S.
 Defined and managed the overall architecture for the decision management effort, liaising frequently with
development teams to validate fit with application design and ensure adequate consideration of performance
requirements
 Planned and scheduled modelling team activities, including delivery of models to IT in line with 2-week Sprints,
coordinated across sites in India, U.K., and the U.S.
 Initiated and maintained user story backlog and technical debt log, providing full traceability, visibility, and
simpler management of the deliverables needed in each Sprint
 Maintained project documentation through the use of a widely-referenced Confluence wiki and a series of
SharePoint lists, allowing the project team to have access to the latest information for a very fluid set of
requirements
Yorkshire Building Society – www.ybs.co.uk May – Sept 2014
Senior Business Analyst; Insurance and Investments
Business Analyst defining business processes and operational requirements for a new Contact Centre function to
deliver against the FCA’s Customer Contact and Redress Exercise, along with Credit Suisse.
 Led joint workshops with YBS, Credit Suisse, and Target defining to-be processes to ensure that the mailing, query
handling and complaints management for c50,000 customers could be delivered into production in a 2-month
window.
 Produced option papers and feasibility studies to facilitate key project sponsor decision-making.
 Defined customer journey maps, functional requirements, testing approach and supported training and warranty.
Capita Customer Management - www.capitacustomermanagement.co.uk Feb – May 2014
Senior Business Systems Analyst; Business Process Outsourcing
Business Systems Analyst defining business and IT requirements to transition all Samsung UK's call centre operations
into Capita in a three-month period as part of a Business Process Outsourcing (BPO) deal.
 Developed change impact assessments and associated costs, working with Commercial, Account Director, and
Ops Director to get sign-off from Samsung’s Customer Experience and Contact Centre Management team.
 Analysed all Samsung product lines, including Mobile, B2B, Audiovisual, and all communication channels,
including Social Media; worked with Training to agree IT requirements supporting training for over 200 advisers.
 Designed outbound sales campaign and defined payment processing requirements to support new Galaxy
product launch.
Knowledge Partners International LLC (www.kpiusa.com) with major UK bank Jan – Dec 2013
BA Project Lead; Corporate Banking
BA Project Lead delivering a robust business architecture for selling and servicing LIBOR-linked loans to Corporate
customers; reducing errors, improving the customer experience and providing full support for audit requirements.
 Facilitated project scoping with impact business areas to define project drivers, goals and objectives.
 Planned and estimating BA activities, to support overall planning; analysis conducted in 2-week Agile sprints,
progress monitored through burndown charts. Designed and built SharePoint site to support project governance
and requirements management.
 Led team of 6 analysts, and highly active in the delivery of 11 key business process areas along with key
stakeholders, defining detailed, operational-level ‘as-is’ models within 4 weeks.
 Designed To-Be decision-aware business process models in 7 weeks to improve control and processing
efficiency, providing solutions to address issue root causes. Delivered final phase-end report evidencing delivery
against original goals and objectives, supporting the business case for 2014.

3. Nick Broom – Business Architect Page 3 of 4
 Mentored team in analysis techniques, including process modelling using BPMN 2.0; business process
improvement; decision modelling; conceptual and logical data modelling. Delivered Decision Model training to
35 people across 8 weeks, resulting in successful trainee-led final presentation to the Executive Team.
Aviva UK Life – www.aviva.co.uk Jun 2010 – Dec 2012
Senior Business Analyst; Finance, Actuarial and Propositions
Senior Business Analyst working on multiple large-scale projects in complex business and system environments: a
major new workplace savings proposition; delivery of guarantee payment functionality on bond policies; protection
product changes. Highly rated outcomes by sponsors and stakeholders.
 Lead Analyst for the Investment workstream on £90m project to deliver a new Corporate Wrap platform,
managing the planning and assignment of 4 Business Analysts.
 Defined requirements in a cross-business, multi-platform environment: policy admin systems, web portals,
accounting systems, customer letters and Actuarial systems. Liaised with multiple stakeholders, onshore and
offshore development & test teams; supported implementation to production.
 Introduced the Decision Model to define complex business rules for policy calculations, providing greater clarity
of requirements and improved traceability to design and testing.
 Promoted better use of SharePoint for managing information, building team sites and mentoring colleagues on
capabilities and best practice for storage and collaboration.
Nursing and Midwifery Council – www.nmc-uk.org Jun 2009 – Jun 2010
Strategic Business Analyst/Business Process Analyst, Business Strategy and IT
Strategic Business Analyst on customer experience improvement project; focussed on designing and improving
services by understanding customer wants and needs, assessing the value of business activity and its effect on process
speed and process variations.
 Responsible for project initiation, definition of project approach and benefits case, working closely with the CEO
and board of directors to agree scope and acceptance criteria.
 Designed and implemented an organisation-wide SharePoint wiki and associated libraries as a central
knowledge source, storing process models and metrics, rules and data.
HBOS – www.halifax.co.uk Aug 2007 – Apr 2009
Senior Agile Business Analyst, Retail Banking Telephony Operations
Senior Agile Business Analyst working as part of an Agile project team delivering a core call centre telephony .NET
application to support key banking and savings processes across Retail Operations.
 Managed analysis team (7 FTE) across 2 sites; responsible for reviewing deliverable quality and coordinating
planning sessions to ensure acceptance of requirements into development.
 Liaised with business, technical and testing teams during 3-week iterations to deliver to scope, coaching new
analysts and business stakeholders in Agile principles and practices and working closely with business and
technical teams to develop user stories, detailing acceptance criteria and points estimates.
Eversheds – www.eversheds.com Mar – Aug 2007
Senior Business Process Analyst, UK IT
Senior Business Process Analyst working on the scoping, definition and delivery of a .NET application to allow legal
matters originating from an international client to be instructed, quoted and reviewed centrally.
 Analysed existing processes with senior business stakeholders and end users to identify issues and then defined
‘To-Be’ Process Models using BPMN, associated Business Rules and Logical Data Models (using UML) and
developed corresponding system Use Cases using a range of analysis techniques, including: stakeholder
interviews and walkthroughs; workshops; prototype demos to refine the solution.
Norwich Union Life – www.aviva.co.uk Aug 2005 – Feb 2007
Intermediate Functional Business Analyst, Tools & Environments projects
Functional Business Analyst for a team managing the rollout of project and portfolio management processes and
systems throughout the NUL organisation. Activities included:
 Managed 5 analysts and developers for multiple change deliveries within releases; implementation into
production; management of relationships with 3rd
-party software supplier to improve B2B processes; mentoring
colleagues on analysis techniques, including UML and Use Case training.

4. Nick Broom – Business Architect Page 4 of 4
Permanent work
 HBOS – www.halifax.co.uk, Intermediate Business Intelligence Analyst, Retail Banking Management Information,
(Nov 2002 – Aug 2005), responsible for gathering system requirements for bespoke MI system (Business Objects
with Oracle DB), providing critical performance data for 2000 retail outlets across the UK.
 Bradford & Bingley/IBM – www.bbg.co.uk, Junior Business Analyst, UK IT, (Sep 2000 – Nov 2002), responsible for
specifying requirements for delivery of 3rd
-party eProcurement software designed to improve B2B purchasing
processes; developed supply & demand processes to facilitate work between BBG and IBM.
Education
 1996–2000: University of York, MEng (Hons) Electronic Engineering & Music Technology – 2:1
 1989 – 1996: Taunton School, Somerset – 3 A-Levels, 1 AS-Level, 9 GCSEs
Training & Development
 The Decision Model practitioner certification (2013 – KPI) – certified on 13th
June 2013
 BPMN Method & Style Training (2012 – BPMEssentials) – certified on 27th
September 2012
 Agile principles and practices (2008 – Exoftware)
 Business Process Analysis with BPMN and UML (2008 - JBI Training)
 Business Analysis and Systems Requirements Gathering using UML (2007 - CRaG Systems)